Problemls sorted
Not the fastest answering the phone but better than a robot.delt with my question fast and efficiently.and very competitive with their prices.
4.2
Great
272 reviews
5-star
4-star
3-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Home Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Rhea was great
Rhea was great. Answered questions promptly and was very helpful and professional in resolving my issue
Another falsehood.
Another falsehood. They tell me I will save gbp250 per year by paying the cheapest available price for an electricity only deal they offer me but the unit kwh rate and the daily charge are both higher than I currently pay so how will this deal save me money? Answer IT WONT. so don't believe anything they tell you is my advice. Got this via Money Saving Expert, so same applies to them! Useless both of them!
Speedy & helpful email response to a…
Speedy & helpful email response to a problem submitting metre readings on line. Only loses a star because of the problem with the website making the enquiry necessary in the first place.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
homeenergy.co.uk
All reviews
272 total • Write a review
Showing 61 - 70 of 268 reviews
BW
Very good customer service and quick…
Very good customer service and quick response time
Date of experience: March 1, 2025
TC
Outstanding service Sabrina understood the complex problem…
Sabrina understood the complex problem which had several separate aspects and kept at it to resolve them all coordinating with several separate departments
Date of experience: February 27, 2025
DR
Excellent customer service
Prompt help from a very personable and knowledgeable customer service assistant. Great service
Date of experience: February 27, 2025
gd
A refreshing change.
Sabrina quickly and efficiently responded to my query. Just for a refreshing change I can say that Sabrina and Home Energy understand customer service unlike a lot of other customer focused industries.
Date of experience: February 21, 2025
KO
I input a wrong gas meter reading by…
I input a wrong gas meter reading by accident. I informed Home Energy about it via their contacts page. A wonderfully helpful lady called Sabrina rapidly got back in touch and informed me that she had rectified the problem. I was then able to relax and not fret. This standard of service is exemplary.
Date of experience: February 19, 2025
H
Harry
US
Excellent service through webchat
The service I received through the webchat was quick and solved my issue without fuss. The responses were friendly and it was really refreshing when they agreed that my issue was a website design issue and that they'd ask for it to be fixed. The only reason for dropping a star is that the bot asked for my name and postcode, then the agent came on and asked for the same information again straightaway, which was slightly frustrating.
Date of experience: February 19, 2025
AH
Speedy response to a problem
I had moved supplier and decided to pay off what I owed as a one off then cancel my dd so it didn't overpay and then I wait to be repayed. Following clearing the balance I received emails to say my direct debit had been canceled and could I be in contact to discuss. I phoned the number and after not too long Kim answered the phone, listened to my issue, apologised and said she'd follow up with the relevant department. All sorted in less than 5 minutes - many thanks Kim!
Date of experience: February 18, 2025
CA
Had a problem registering and home…
Had a problem registering and home energy lady steered me through it too a successful conclusion. Thanks Happy Customer
Date of experience: February 18, 2025
NC
Brilliant customer service
Brilliant customer service, thank you Sabrina
Date of experience: February 18, 2025
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