Home Energy
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Fraudulent retention of credit balance and incorrect final bill when leaving
I was notified by email of a substantial increase to both unit rates and daily standing charge in January which prompted me to switch to a new company at the end of December as there was no alternative on offer. The switch was made on the 21st and I was £295 in credit with Home Energy, after waiting almost 7 weeks for this to be credited back to me and 11 emails send by myself to them I am still yet to receive my money back and in the past few days my balance has went from £295 in credit to now show £273 debit owed since the date I was advised my balance was due to be returned. This is despite the fact that Home Energy actually fitted and provided the updated Smart Meters which were taking readings every 30 minutes over the past 8 months and my online account now shows no payments received that were made over the past 4 months The matter has been referred after being verified by my new provider to the energy ombudsman and I have been notified that this is a regular occurrence when leaving this company. Please be aware as from what I have been told by my current supplier this is standard procedure from Home Energy when customers switch away and leave them.