Problemls sorted
Not the fastest answering the phone but better than a robot.delt with my question fast and efficiently.and very competitive with their prices.
Home Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Not the fastest answering the phone but better than a robot.delt with my question fast and efficiently.and very competitive with their prices.
Rhea was great. Answered questions promptly and was very helpful and professional in resolving my issue
Another falsehood. They tell me I will save gbp250 per year by paying the cheapest available price for an electricity only deal they offer me but the unit kwh rate and the daily charge are both higher than I currently pay so how will this deal save me money? Answer IT WONT. so don't believe anything they tell you is my advice. Got this via Money Saving Expert, so same applies to them! Useless both of them!
Speedy & helpful email response to a problem submitting metre readings on line. Only loses a star because of the problem with the website making the enquiry necessary in the first place.
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homeenergy.co.uk272 total • Write a review
I made and error with meter reading. Got in touch via email, Sabrina resolved my query swiftly and accurately. Thank you
Date of experience: January 27, 2025
Sabrina did a great job over several months, unravelling issues with transfer meter readings (caused by my previous supplier) and associated billing issues. Although it took quite a while to resolve, she quickly identified and understood the issue, stayed on the case until it was successfully concluded, and kept in touch with me regularly with updates along the way. Very good customer service, thank you
Date of experience: January 20, 2025
I was switched by mistake from Home Energy to Octopus from the 15th of November. First inkling I had about it was when Home Energy wrote to me around the 20th of November. Contacted them. Told me to sort it out with Octopus. Sorted it out, somebody gave my address by mistake. Was switched back to Home Energy on the 10th of December. Since then, problem after problem. I kept on paying the direct debit through all this. Home Energy repaid me £406 at the beginning of December (that was the credit I had on my account with them). Then, they decided, god knows why that I still owed them money from November, although this amount had alredy been debited and I can prove it. I have been arguing with them for over 2 weeks now without getting anywhere. They changed the amounts on their internet site, but I had taken downloads of my bills and can prove it ! but still trying to charge me for electricity and gas I never used. I still don't have the bill for December and it is now the 16th of January !! I know only that according to them, I am now £237 in debit, how ??? mystery as I cannot have my bill for December. Want to know the best one ?? They did a bill where they charged me for electricity and gas between the 10th and the 31st of November !! from the 15th to the 30th of November I was not even with them but with Octopus. I think some of their staff got a very nice bonus out of their customers money !!
Date of experience: January 16, 2025
US
I tried to leave mid-October but only my electricity was switched to my new supplier and my gas stayed with Home Energy. Once I noticed the problem (November) I called my new supplier who sorted the problem promptly. Home Energy continued to take payment for both gas & elec until I complained in January. I was over £800 in credit by this point! Some people have mentioned the friendly customer service from Home Energy. I can't disagree with that but personally I'd prefer a good service rather than chatty staff.
Date of experience: January 8, 2025
US
I called to enquire about switching as the MSE website said it was the cheapest. The gentleman was completely transparent, stating that prices were going up in a few days to the same level as the price cap. Essentially there was no point in me switching. How many other companies would have been as honest? So, not a customer (yet) but just my experience of interaction with Home Energy.
Date of experience: December 30, 2024
Thank you so much for all your help Sabrina I greatly appreciate it.
Date of experience: December 27, 2024