Review summary

Home Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Problemls sorted

Not the fastest answering the phone but better than a robot.delt with my question fast and efficiently.and very competitive with their prices.

SA
Rhea was great

Rhea was great. Answered questions promptly and was very helpful and professional in resolving my issue

G
Another falsehood.

Another falsehood. They tell me I will save gbp250 per year by paying the cheapest available price for an electricity only deal they offer me but the unit kwh rate and the daily charge are both higher than I currently pay so how will this deal save me money? Answer IT WONT. so don't believe anything they tell you is my advice. Got this via Money Saving Expert, so same applies to them! Useless both of them!

Speedy & helpful email response to a…

Speedy & helpful email response to a problem submitting metre readings on line. Only loses a star because of the problem with the website making the enquiry necessary in the first place.

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All reviews

272 total • Write a review

Showing 81 - 90 of 268 reviews
W&
5 out of 5 stars

I made and error with meter reading

I made and error with meter reading. Got in touch via email, Sabrina resolved my query swiftly and accurately. Thank you

Date of experience: January 27, 2025

D
5 out of 5 stars

Excellent Customer Service

Competitive pricing and excellent customer service. Sabrina was fantastic with dealing with my queries and always replies promptly.

Date of experience: January 20, 2025

aj
5 out of 5 stars

Very good customer service

Sabrina did a great job over several months, unravelling issues with transfer meter readings (caused by my previous supplier) and associated billing issues. Although it took quite a while to resolve, she quickly identified and understood the issue, stayed on the case until it was successfully concluded, and kept in touch with me regularly with updates along the way. Very good customer service, thank you

Date of experience: January 20, 2025

nc
1 out of 5 stars

I was switched by mistake from Home…

I was switched by mistake from Home Energy to Octopus from the 15th of November. First inkling I had about it was when Home Energy wrote to me around the 20th of November. Contacted them. Told me to sort it out with Octopus. Sorted it out, somebody gave my address by mistake. Was switched back to Home Energy on the 10th of December. Since then, problem after problem. I kept on paying the direct debit through all this. Home Energy repaid me £406 at the beginning of December (that was the credit I had on my account with them). Then, they decided, god knows why that I still owed them money from November, although this amount had alredy been debited and I can prove it. I have been arguing with them for over 2 weeks now without getting anywhere. They changed the amounts on their internet site, but I had taken downloads of my bills and can prove it ! but still trying to charge me for electricity and gas I never used. I still don't have the bill for December and it is now the 16th of January !! I know only that according to them, I am now £237 in debit, how ??? mystery as I cannot have my bill for December. Want to know the best one ?? They did a bill where they charged me for electricity and gas between the 10th and the 31st of November !! from the 15th to the 30th of November I was not even with them but with Octopus. I think some of their staff got a very nice bonus out of their customers money !!

Date of experience: January 16, 2025

J
5 out of 5 stars

Great communication with the…

Great communication with the representative Sabrina! Great company too!

Date of experience: January 14, 2025

G
5 out of 5 stars

Sabrina responded to my request…

Sabrina responded to my request promptly and most helpfully. Excellent customer relations enhancing Home Energy's reputation!

Date of experience: January 9, 2025

M
2 out of 5 stars

Terrible experience when leaving

I tried to leave mid-October but only my electricity was switched to my new supplier and my gas stayed with Home Energy. Once I noticed the problem (November) I called my new supplier who sorted the problem promptly. Home Energy continued to take payment for both gas & elec until I complained in January. I was over £800 in credit by this point! Some people have mentioned the friendly customer service from Home Energy. I can't disagree with that but personally I'd prefer a good service rather than chatty staff.

Date of experience: January 8, 2025

A
5 out of 5 stars

Sabrina was really pleasant and good in…

Sabrina was really pleasant and good in what she did. Would recommend...

Date of experience: January 7, 2025

M
4 out of 5 stars

Called to enquire about switching

I called to enquire about switching as the MSE website said it was the cheapest. The gentleman was completely transparent, stating that prices were going up in a few days to the same level as the price cap. Essentially there was no point in me switching. How many other companies would have been as honest? So, not a customer (yet) but just my experience of interaction with Home Energy.

Date of experience: December 30, 2024

SA
5 out of 5 stars

Thank you so much for all your help…

Thank you so much for all your help Sabrina I greatly appreciate it.

Date of experience: December 27, 2024

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