Home Energy
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Welcome, but not welcome
This is the silliest experience with any utility provider I have had. I applied for an energy switch to home energy. They sent me a welcome email, with a link to create an account online. The link does not work and just shows a blank page with a chat bot. Help link. When I clicked on the chat bot link, and write my issue, it doesn't recognise the issue giving me some useless article suggestion. When I say reply it is not helpful, it offers to connect me to a human who never arrive on the chat helpline. When it is offline hours, it offers a link to raise a ticket, but again the link doesn't work. Tried calling on their story phone during work hours and it does not work either. I'm getting reminder emails to submit my meter reading online, but without an online account and no support, I do not know how do I submit the reading. I'm surprised how they get to operate in a market like UK