Home Energy
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Can't wait to switch to another company!
I was paying £159 per month for my energy. As of April 2025 my account was £200 in debit, which is very low compared to previous years. Home energy suddenly hit me with a £68 per month increase! I contacted them to explain I couldn't afford £227 per month and that summer was about to arrive where my energy usage would be a fraction of what I use during winter allowing my debt to be quickly repaid and my account balance would soon be in credit. After a long back and forth conversation a monthly direct debit of £186.57 was agreed. A few days later I get an email saying the direct debit will be £227.29! I contacted Home Energy again and was told £186.57 was not possible! I asked them to explain why but was ignored. I asked why they were unwilling to help their customers in difficult times and It was finally agreed a direct debit of £206.93 per month. I asked for email confirmation and was told that would be sent but, as yet,nothing received. A really stressful experience which I've never had with other Energy companies. I will wait until my debt is paid and will immediately switch.