Problemls sorted
Not the fastest answering the phone but better than a robot.delt with my question fast and efficiently.and very competitive with their prices.
4.2
Great
272 reviews
5-star
4-star
3-star
2-star
1-star
π¬Hasn't replied to negative reviews
π
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Home Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
β¨
Based on reviews, created with AISee what reviewers are saying
Rhea was great
Rhea was great. Answered questions promptly and was very helpful and professional in resolving my issue
Another falsehood.
Another falsehood. They tell me I will save gbp250 per year by paying the cheapest available price for an electricity only deal they offer me but the unit kwh rate and the daily charge are both higher than I currently pay so how will this deal save me money? Answer IT WONT. so don't believe anything they tell you is my advice. Got this via Money Saving Expert, so same applies to them! Useless both of them!
Speedy & helpful email response to aβ¦
Speedy & helpful email response to a problem submitting metre readings on line. Only loses a star because of the problem with the website making the enquiry necessary in the first place.
Company details
Information provided by various external sources
No description available yet.
Contact info
π
Website
homeenergy.co.uk
All reviews
272 total β’ Write a review
Showing 131 - 140 of 268 reviews
DN
First Impressions
Have just switched energy suppliers and moved to "Home Energy" 25/10/2024 to save money mainly. My first query was dealt with within minutes by customer support......very impressed.
Date of experience: October 28, 2024
CL
Charging for something I haven't used.
I tried to switch to home energy from EDF. I was accepted, then a day later they said I had the wrong type of meter that they didn't support. I then moved back to EDF but HE proceeded to take a direct debit from me. It is now 12 days and I haven't received a refund despite asking multiple times. Update: It is now over 14 days and I haven't received a refund. How can I make a payment to HE in seconds using online banking but it takes over 2 weeks in the other direction. A nice earner for HE if they are doing the same practice with multiple people. 'you also had the option to instantly claim back your payment via your bank as an indemnity claim.' - I have no idea what that is and it wasn't explained to me how to go about doing an indemnity claim. I have never had to this before with any other energy company.
Date of experience: October 24, 2024
LF
Quick responses to queries
Quick responses to queries
Date of experience: October 23, 2024
J
JRB
US
Takes money despite confirming cancellation
Despite me cancelling within the specified time and having the company confirm this - they still helped themselves to money via direct debit and then took days to return. Result was leaving me in minus figures for a while. Company asked Trust Pilot for more details and I have emailed them, coping in the relevant emails.
Date of experience: October 18, 2024
GR
very quick response to my query
very quick response to my query
Date of experience: October 17, 2024
J
Josie
US
Their incompetence and misinformation is as bad as their service.
I initially left this company as a direct result of their terrible customer service - they only responded when I posted on here. But it actually got worse. Despite sending meter readings and being told "thank you, that is what we need" - it turns out that they had given me incorrect information - repeatedly, and at no point did they (specifically Sabrina) apologise. I may now be left with a huge bill as a DIRECT result of their sheer incompetence and inability to give customers the correct information. Since leaving, they have continued to give me conflicting information. Sabrina repeatedly refused to answer any queries to the vague information that she gave during my time with Home Energy and it was only when I posted on here that I got any response at all. I would go as far to say that I felt bullied by Sabrina. I waited several days for responses, which didn't even answer my questions. No response yet to a follow up question. Still cannot read the meters and have already switched providers as a direct result. You have my name. If you really want to look into it, you would have by now. Under no circumstances do I consider the manner of Sabrina's communication nor the excessively lengthy response times to be appropriate customer service, and I'm horrified that you do. Sabrina definitely owes me a very big apology for her rudeness and lack of communication as a minumum.
Date of experience: October 16, 2024
FQ
Poor customer service since the newβ¦
Poor customer service since the new website went live. Not seen a statement in 3 month and the email response is shocking when I reach out for support, bland single line answers refer to an email months ago. I find it, try to register and it does not recognise my postcode code. I give up, cancelling.
Date of experience: October 15, 2024
P
Paul
US
Mixed level of customer service
Just joined this company as they are the cheapest at the moment but their opening emails were very confusing and the 'chat' with Rhea to resolve these issues wasn't much better so the jury's out as to whether I've made a wise move or not. It's not just about price, it's also about clear/accurate emails and decent customer service. Just finished a second chat with Keiran today (16/10/24), a better result on a different/unrelated subject so brings the average up to 3-star for the two experiences. Still sending out totally confusing, inaccurate and misleading emails (19/10/24) so they're back down to 2-stars for poor documentation/admin, unimpressive so far!
Date of experience: October 15, 2024
The CrowdTrust Experienceβ
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.