Problemls sorted
Not the fastest answering the phone but better than a robot.delt with my question fast and efficiently.and very competitive with their prices.
4.2
Great
272 reviews
5-star
4-star
3-star
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1-star
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Review summary
Home Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Rhea was great
Rhea was great. Answered questions promptly and was very helpful and professional in resolving my issue
Another falsehood.
Another falsehood. They tell me I will save gbp250 per year by paying the cheapest available price for an electricity only deal they offer me but the unit kwh rate and the daily charge are both higher than I currently pay so how will this deal save me money? Answer IT WONT. so don't believe anything they tell you is my advice. Got this via Money Saving Expert, so same applies to them! Useless both of them!
Speedy & helpful email response to aβ¦
Speedy & helpful email response to a problem submitting metre readings on line. Only loses a star because of the problem with the website making the enquiry necessary in the first place.
Company details
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Contact info
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Website
homeenergy.co.uk
All reviews
272 total β’ Write a review
Showing 141 - 150 of 268 reviews
CB
Nice and easy to set up
Everything was nice and easy to set up. Switching was simple. Customer Service was easy to reach and helpful - Thanks Sabrina and Kat!
Date of experience: October 14, 2024
MJ
Awful. Don't bother
Tried to take an estimated amount of over Β£500 within days of signing up, from our account. Explained this would empty it out. Emails answered sarcastically. No offer of help. Cancellation email reply began with 'HEY John'. Unprofessional
Date of experience: October 14, 2024
m
matt
US
Awful
What a terrible company.Signed up to these shysters about a month ago and everything seemed fine until there was a problem with my gas smart meter not submitting readings.So I manually read the meter and submitted my gas reads via their website and everything seemed good until I received an email from saying your account has been closed.I called the customer service number to be told we can only supply your electricity but not your gas,i asked for explanation but the representative could not give me one.Now with Octopus.Stay well away and pay a few quid more.
Date of experience: October 12, 2024
SH
Rhea was very helpful with my enquiryβ¦
Rhea was very helpful with my enquiry about paper billing and adding an additional account holder. Polite, quick and efficient in answering my questions and taking action. Great customer service.
Date of experience: October 10, 2024
M
Melanie
US
Poor customer service
Poor customer service. Long wait tmes. SO changed its website and asked everyone to log on again. For those customers who assumed that this was one of the routine emails among so many, loging on proved to be impossible. Why ddn't the new website have a link explaining the situation? It would hve saved me and SO staff a lot of time and trouble.
Date of experience: October 4, 2024
CP
My calls have been handle mostly byβ¦
My calls have been handle mostly by lady called Ms Sabrina after Mr Jatinder. Before ringing Home Energy I am very hot and angry but this handles everything very friendly, courteously, assuring she there to solve problems but company has IT problems where her work is awarded and we still suffering from the bloody start which is not good reflection for future services Please kindly solve our problem ASAP and do expect some compensation for these all harassment till resolve
Date of experience: October 4, 2024
sh
Rhea
Rhea, assisted me today and was a very pleasant lady, thank you so much.
Date of experience: October 3, 2024
KM
Sabrina was friendly and helpful
Sabrina was friendly and helpful
Date of experience: October 3, 2024
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