Home Energy
View company profile →
Charging for something I haven't used.
I tried to switch to home energy from EDF. I was accepted, then a day later they said I had the wrong type of meter that they didn't support. I then moved back to EDF but HE proceeded to take a direct debit from me. It is now 12 days and I haven't received a refund despite asking multiple times. Update: It is now over 14 days and I haven't received a refund. How can I make a payment to HE in seconds using online banking but it takes over 2 weeks in the other direction. A nice earner for HE if they are doing the same practice with multiple people. 'you also had the option to instantly claim back your payment via your bank as an indemnity claim.' - I have no idea what that is and it wasn't explained to me how to go about doing an indemnity claim. I have never had to this before with any other energy company.