Problemls sorted
Not the fastest answering the phone but better than a robot.delt with my question fast and efficiently.and very competitive with their prices.
4.2
Great
272 reviews
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Review summary
Home Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Rhea was great
Rhea was great. Answered questions promptly and was very helpful and professional in resolving my issue
Another falsehood.
Another falsehood. They tell me I will save gbp250 per year by paying the cheapest available price for an electricity only deal they offer me but the unit kwh rate and the daily charge are both higher than I currently pay so how will this deal save me money? Answer IT WONT. so don't believe anything they tell you is my advice. Got this via Money Saving Expert, so same applies to them! Useless both of them!
Speedy & helpful email response to aβ¦
Speedy & helpful email response to a problem submitting metre readings on line. Only loses a star because of the problem with the website making the enquiry necessary in the first place.
Company details
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Contact info
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Website
homeenergy.co.uk
All reviews
272 total β’ Write a review
Showing 121 - 130 of 268 reviews
T
TomT
US
Buggy webpage and admin process. Not the slickest of experiences.
Had to speak with online agent to get the account balance refreshed despite inputting meter readings and one billing cycle having elapsed. Customer experience since transferring across has been 'kinda' clunky. The account transfer itself was straightforward but their webpage seems to function with delays built in. Webpage meter readings has double entries under Electricity. Input fields for an "Register S (Unit)" and a "Register Unit ()" which I was told were initially there as part of the transfer administration process, but they're still there >6 weeks into the contract and both fields are active, so you're left scratching your head as to which field is where you should be inputting your readings into. This was raised with them a month ago, but nothing's been done about it despite receiving assurances. Main point of contention is how they changed prices with one day's notice. Advertised unit price and standing charge per fuel type only lasted for a couple of weeks then prices were increased. Sent an email with no other prior notification that this was due to happen. Raised with them and their response after chasing them twice, was less than gracious. Effectively I was told - 'if you don't like it, you can leave'. I can't say I'm overly impressed with HomeEnergy as a provider. Overly simplistic with a lot of the fine details left out. Ultimately it's there in the account documents but their website leaves a little to be desired, with quirks that haven't been ironed out. One would think as a smaller provider, they'd want to get the details right, especially after a customer has pointed out issues that cause anxiety and ultimately too much customer involvement to clarify.
Date of experience: November 5, 2024
SM
Change date to homeserve 29/10/24 .
Change date to homeserve 29/10/24 . My smart meter was still using my remaining credit from utilita, with a low credit warning. I used the chatbot to speak to a human. 30/10/24 Got a person named Hiren. He assured me that my account was with home energy and it takes 4 - 6 weeks for smart meter to update? Hiren assured me that I am on supply and I will not lose energy supply. 01/10/24 I'm drying my hair and power gives up check lights, nothing. My power had failed! Back to chatbot, person said, I'm not with homeserve, passed me to metering team and 10 minutes later I had power. Not good at all HIREN!!!
Date of experience: November 2, 2024
SB
quick and straightforward
quick and straightforward. on chat was able to resolve the matter without any wait or hassle
Date of experience: October 29, 2024
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