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Mixed level of customer service
Just joined this company as they are the cheapest at the moment but their opening emails were very confusing and the 'chat' with Rhea to resolve these issues wasn't much better so the jury's out as to whether I've made a wise move or not. It's not just about price, it's also about clear/accurate emails and decent customer service. Just finished a second chat with Keiran today (16/10/24), a better result on a different/unrelated subject so brings the average up to 3-star for the two experiences. Still sending out totally confusing, inaccurate and misleading emails (19/10/24) so they're back down to 2-stars for poor documentation/admin, unimpressive so far!