Home Energy
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Their incompetence and misinformation is as bad as their service.
I initially left this company as a direct result of their terrible customer service - they only responded when I posted on here. But it actually got worse. Despite sending meter readings and being told "thank you, that is what we need" - it turns out that they had given me incorrect information - repeatedly, and at no point did they (specifically Sabrina) apologise. I may now be left with a huge bill as a DIRECT result of their sheer incompetence and inability to give customers the correct information. Since leaving, they have continued to give me conflicting information. Sabrina repeatedly refused to answer any queries to the vague information that she gave during my time with Home Energy and it was only when I posted on here that I got any response at all. I would go as far to say that I felt bullied by Sabrina. I waited several days for responses, which didn't even answer my questions. No response yet to a follow up question. Still cannot read the meters and have already switched providers as a direct result. You have my name. If you really want to look into it, you would have by now. Under no circumstances do I consider the manner of Sabrina's communication nor the excessively lengthy response times to be appropriate customer service, and I'm horrified that you do. Sabrina definitely owes me a very big apology for her rudeness and lack of communication as a minumum.