Home Done Reviews

Item delivered damaged, still waiting for a refund!

The fact I had a problem and it was sorted out by a simple phone call. Love the item I brought. Would buy again

Would highly recommend using this company. The packaging was good & delivery extremely quick. I was kept up to date with regular emails throughout the process. Even got a very polite phone call to clarify a mistake I’d made when ordering. The product itself is of high quality at a reasonable price.

We ordered a Bed 1.5 Month ago , first they said ordered item is out of stock and offered me substitute . Then the told me delivery will be on 25th September - I waited all day with a hired person to help us put the bed in first floor Bedroom. No one turned up with no phone call. Then they arranged another delivery date of 4th October same as before no one turned up when I complained I was told that it is my fault that I did not confirm the delivery date quick enough and they needed minimum 3 days in advance - I said how I am supposed to know your company policy unless you tell us. Now they are saying we can only deliver on 25th October - bear in mind we are without bed since 25th Sep because we disposed off our bed when we thought we are going to get new bed delivery. Now when I asked for refund they are saying they will deduct £109 which is completely out of order .

The cheapest price I found online for the same mirrored chest of drawers by a significant amount. Fast service, beautifully packaged…would definitely use again.

First class customer service from ordering to delivery. Recliner chair is more than what I expected. Great finish, comfortable and the massage is a plus. Value for money - absolutely.

The time scale for delivery was not met and no other delivery date was advised

Very well packed and carefully protected from transit damage. Easy to assemble once I had mastered t he final insert of racks. Will buy again from this sources.

Never use this company, they are thieves. I AM STILL WAITING FOR MY REFUND AFTER CANCELLING MY ORDER DUE TO THE ERROR.

I ordered a black plush velvet corner sofa to be delivered to Dundee on 4th September this was around an additional £100 for delivery. I then decided to add a matching footstool to arrive in the same order the process for adding the additional item was flawless.The ETA for both was between 9th and 16th September however my delivery arrived on the 26th September.This felt like a very long time for me as I sold my previous sofa days after purchasing new one which was my choice at end of the day sat on camping chairs for over a fortnight however in comparison to DFS etc which is an 8 week wait it is decent and perhaps location played a part.Quality of sofa is perfect and looks extremely stylish comfortable yet firm so will keep appearance.It took a couple of calls and emails to homedone to find out when tracking details would be available from courier however this was followed up with the delivery team each time to put my mind at ease which was then taken over by the courier which gave precise tracking updates.

had to get an alternative product as not available but was upgraded to a better replacement kept fully informed

Good service, good product. Delivery came slightly earlier than expected.

Purchased a set of dumbbells one of the dumbbells was faulty and snapped off luckily I never had it in the air as it would have caused damage to my foot or flooring.I’m amazed they never asked for the dumbbells to be recalled could have been a batch fault and been serious offered me £7 as compensation absolute joke 👎

We ordered a unit from this company and got a confirmation with a 1 week estimated delivery timeframe. We then received a call on the day delivery was due, we expected this to be arrange a suitable time, only to be told the item was out of stock! We request a refund, however we were offered store credit with an added £25, which we declined, requesting again the refund be returned with immediate effect. It’s been over 2 weeks and still no refund. Several messages back to the company, initially with responses from them confirming they had not even processed the refund yet, and now not even replying. Over £500 paid for a unit they never had in stock, and have as yet not attempted to refund to me. I will get my money returned via my credit card company, however this is such an unprofessional way to conduct business. Avoid at all costs.

If I could give this company zero stars I would! I ordered a plastic Keter cabinet and when it was delivered on 20th August a number of parts were damaged. After some back and forth emails and providing photos several times with no resolution, I asked for my money back. Thereafter I had to email back and forth over around a 6 week time period. I was promised time and again that my refund was being “processed”, each time with a deadline for payment. The deadline would pass and they would have another excuse for why I had not been refunded. I eventually told them I was going to take this up with Trading Standards and magically got my refund the next day on 24th September. Do not touch this company with a barge pole, they are AWFUL!!

Happy with the service, the product and the after support. I didn’t order a footstool initially, but added this afterwards. Made an error on questioning the colour match, without unwrapping. They were patient and extremely quick with their responses. Will use them again.

Bought a 203cm wardrobe from Honedone. Customer services rang me to confirm a date for delivery. The man rang me 15 minutes before delivery. Two young men brought in the boxes to my room and I got a tradesman to put it together for me the same day as it would have taken me hours to build on my own. I’m so made up with it. He’s done an excellent job. It’s absolutely worth every penny. It’s so spacious to fit everything in. It’s sliding mirrored doors. I’ve a small bedroom but the mirrored doors make my room look so much bigger. Highly recommend !!!

Arrived promptly, and packed nicely and looks like what I ordered

The main unit itself was nice and as described. However, the legs were a problem. The washers are useless as they don't fit on the legs, two of the legs don't even line up with the screw holes, the height adjustable screws don't work on two of the legs. I ended up abandoning the legs altogether. Update: Following my posting this review the company contacted me and asked me to clarify the problem. After I sent them pictures of the issue they sent me an entirely new unit. I'm happy to report the legs fit on well this time. The washers still don't fit but the legs are now securely attached to the new unit. I'm impressed with the customer service of Home Done. This was originally a 2 star review but I have now given 4 stars.