Home Done Reviews

Absolutely horrendous company they are an absolute joke every think you try and do involves money if you wanna return your item you have to pay. If you want to cancel your order you have to pay. If you want a refund you have to pay a charge avoid this company STAY AWAY awful rude customer servive also delivered item at 4.50am 4 days later than delivery date that was provided and woke up all my young children was the wrong sofa and it was also damaged also delivery driver took photo with pictures of my children in without consent and won't remove photo when call they put phone down on me and try intimidating and bullying me to manipulate me By sending there bank details to pay and if don't pay they will take action through debt collection and a county claim and all additional costs will be added to claim against me very shady company unprofessional. I received the wrong sofa that's damaged but luckily I paid through clearpay and was refunded the 2 installalments but they won't come and collect there sofa without a huge charge on my behalf but the item is wrong and faulty.

Amazing service, the item arrived super quickly despite it being Christmas week and me leaving it too late to order. this was the only company I could find who would guarantee delivery and they achieved it! Plus they were cheaper!

This company have accepted a return where a main courier company has confirmed it has been delivered. Even it has been signed by someone at their company. They are refusing to refund as they have lost the package and say they have to look at the item before a refund. This is a large item. All their requests were followed when returning.

The product came late and did not match the description and instead of doing an easy refund they are haggling with me and telling me there will be a charge, and I have to remind them to reply by email every day. It’s irritating and tedious and I want my refund.

Terrible company to deal with. We ordered an item and the quality wasn’t up to scratch and we decided it wasn’t right for us anyway. We have been fobbed off with multiple emails asking for proof of the quality issues and offering a discount. All we want is to return the item and get a refund as is retail law in this country. Still waiting for them to get back to us (within 36 hrs as they said) after the latest email saying they would speak to a manager. That was over a week ago now. Going to get our credit card involved now as we have run out of patience.

Great price for a great product…Quick delivery, would definitely recommend!

The most shocking company I've ever dealt with! First I had to keep chasing the estimated delivery date because there was no communication after purchase. The wrong sofa was delivered which they have done nothing about other than offer to send pillows that look like the ones on the sofa I actually wanted, I ordered and paid for a footstool on top and this was not delivered and am still waiting on a response and refund for this. The sofa was a surprise for my daughter so she would not have known the sofa was wrong on delivery and took the delivery in. I don't understand how so much can go wrong with one order. Do not use this company!!! Very disheartening when people work hard for things and this company gets it so wrong and show no empathy towards their mistake!

There was very little information given by Home Done when contacting for an update, item was due upto 19/12, customer services said delivery would be after Xmas, it was delivered Xmas eve. Delivery agents were excellent with communication. Fairly positive experiences, quality was good for the price and would definitely buy again from them.

My order was dispatched on Sunday the 29th of December and I received on the 31st! The dispatch notification was personal and informative - thank you, Zuhair. So impressed with the care given and the product received.

I gave it a 1 as no 0. This company are Ordered on 18th, tracking number sent 19th, but Evri never received item until 28th. They blamed delivery company for delay, when they clearly had not dispatched. I ordered from china the same day, the item came in 10 days, an item from UK came in 12 ! They then blatantly lied saying had to pay a 3rd party company to deliver, when the item was delivered by the same tracking number provided on the 19th December, but never dispatched until 28th.DONT LIE TO YOUR CUSTOMERS

Quick delivery. Our wardrobe is amazing!!

Bought a last minute Christmas gift, great quality, arrived when expected- communicated well!

Package never arrives (EVRI claimed it’s been delivered without proof of delivery), home done have insisted it’s delivered (again no proof of delivery) and have not respond to my refund request, stay away from this company

Ordered corner sofa in November, delivery time stated between 3rd-17tj December. No email or tracking provided. Christmas ame and gone with no sofa. Keep emailing to be told 'it will be with you this week' Don't buy from this company if you need your sofa for a certain time.

Customer service was exceptional. My item didn't arrive by the date specified so I contacted them and they replied to my question within a few hours and informed me my item would arrive today by 6pm and it did.

Great price fantastic product will recommend and use website again

Excellent service fast delivery

Ordered a shed it was delivered in.The timescale they said great service will definitely buy other items from them

Really disappointed. Ordered a soda on 3 December will delivery due before Christmas. Just been advised that it won’t be delivered until at least the 28. Will never use this company again.