I knew what I wanted...
I knew what I wanted, and had some specific and unique criteria that I was looking for in my BMW. Ali was very prompt, professional, and searched far and wide to locate a vehicle that we were able to do a deal on.
3.7
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Hilton Car Supermarket has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Dealership Experience...
Great Dealership Experience
Worst garage I have ever dealt with
Worst garage I have ever dealt with. The customer service is shocking, my car broke down within 3 weeks of having it and ended up being off the road for 6 weeks, they only gave me a courtesy car when I expressed I have disabled children and was having time off work and school because we had no transport. Would never purchase a car here again. AVOID.
Poor Aftersales
Service of viewing a car, dealing with Raqib in sales was faultless. The issue is all about the aftersales. When I test drove the vehicle it had a flat tyre which I was assured would be fixed if I purchased the car. I purchased the car and a day later the tyre sensor warning came on! The company kindly offered me £70 towards a new one and all I had to do is email the aftersales team with my invoice. I sent 3 emails over the span of two weeks and finally got a reply saying it will be paid back the next day and one week later with 2 more emails sent - NOTHING. No reply, no money back. They sold me a car knowing there was a fault, they convinced me they would reimburse me and have decided to ignore my emails. Not impressed at all
Company details
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Website
hiltoncarsupermarket.co.uk
All reviews
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Showing 831 - 840 of 996 reviews
SC
AVOID
I would like to share my extremely disappointing experience with Hilton Car Supermarket. Over the course of 12 weeks, I made the effort to contact them over 150 times, both through phone calls and emails. Despite my persistent attempts to reach out, I received little to no response from them. To make matters worse, the car I purchased turned out to be faulty. Instead of providing me with the support and assistance I needed, I was met with lies and deception regarding the status of my refund. It is utterly unacceptable to be treated in such a manner after investing my time, money, and trust in their services. The lack of communication, coupled with the faulty car and deceitful behavior, has left me feeling frustrated and betrayed. As a consumer, I expect transparency, accountability, and prompt resolution when faced with issues. Unfortunately, Hilton Car Supermarket has failed to meet these basic standards. We took the car to a Land Rover specialist who in turn told us that the car was unsafe to be on the road due to the turbo/exhaust issue. He said this vehicle was never checked by the garage and if it was it must have been done by Stevie Wonder. I strongly advise against anyone considering purchasing a vehicle from Hilton Car Supermarket. Their disregard for customer satisfaction and their unwillingness to address issues in a timely and honest manner are clear indications of their lack of integrity. Save yourself the headache and disappointment - look elsewhere for a reliable and reputable car dealership.
Date of experience: July 25, 2024
MJ
Mr Jones
US
Buyer beware!
Before you approach this company, check the negative reviews. The same themes occur repeatedly and regularly over recent years. Attentive service until they have your money, and then if any after-sales issues arise, the customer is frequently stalled or ignored. Cars are sold with the claim that they have been serviced, but the number of problems occurring with many cars after purchase show this is not the case. It is the luck of the draw whether or not you will soon have problems with the car you buy here; if you do, do not expect any after-sales care or support. My son recently purchased a VW Golf here, and within very few weeks the warning light for brakes was showing. Hilton Car Supermarket asked us to take it to a garage to be checked. The front brake discs and pads all needed replacing, which cost us over £300 ~ it was sufficiently serious to require immediate attention, and was obviously a fault that the company’s ‘servicing’ should have identified and rectified. I informed HCS, after which there followed 2 weeks of evasive behaviour, stalling, promising to phone me back and then not doing so. When I lost patience with the manager dealing with this, I managed to contact the salesman who had sold us the car. He looked online and said ‘Oh yes, you haven't sent us the invoice!’. I informed him I had sent the manager the invoice nearly 2 weeks previously. He said he would go and talk with her. When he returned, he said she would phone me that day. She didn't This did not surprise me, as she had said the previous week that she had a meeting with her manager that day, with whom she would discuss the situation, and then get back to me. She didn't. All we wanted was a plain answer as to whether or not the company, if it was not covered under the warranty, would make a goodwill gesture to my son and help with the payment, as the fault was not a new one. The company did not afford us the respect of even giving a simple reply, whether positive or negative. The standard response from the company to complaints such as this is to say how sorry they are, how they will try to improve, how they are grateful for the feedback. This is pure flannel ~ these problems are ongoing, and are not being addressed. The phone message that is repeated when you are waiting on the phone goes, ‘Here at Hilton Car Supermarket we take pride in giving you the best customer experience!’. I don't know how to respond to this nonsense. I will be spreading the word amongst my friends, contacts and local garages about this company's shameful and insulting after-sales behaviour. It is truly disgraceful. BUYER BEWARE! UPDATE AFTER RECEIVING THE REPLY BELOW: This is surely an automated reply. I am addressed as ‘Jones’, and the failure of the brake pads and discs is referred to as ‘a warning light issue’. I am asked to contact the separate after-sales company, who two weeks ago said they couldn’t help and referred me back to the Hilton Car Supermarket. I told HCS very clearly that this is what had happened. I have no intention of wasting any more of my time. I thoroughly resent being taken for a fool, and I have had enough of being palmed off in such a disrespectful way. Well done, Hilton Car Supermarket. You have saved yourselves £300 of a young man’s money, but you have lost this customer. I know, reading the other negative reviews, that I am far from alone. I will be posting this review on all the available review sites. Buyer beware? I would say now STAY WELL AWAY FROM THIS COMPANY. You may be lucky, but you should not have to depend on luck when buying a car.
Date of experience: July 25, 2024
MS
Mr Singh
US
Hi Everyone I would like share my…
Hi Everyone I would like share my experience with Hilton car supermarket Milton Keynes which was not very surprising when we went to collect the car all the way from Nottingham to there garage as we approached to reception we met the first idiot asking us are you sure you have reserved the car with us going forward with the reservation email and deposit evidence he goes the sold to someone else he approached to another unprofessional called the Manager of the day with the numerous fake excuses one thing was clearly seen on their face while they were playing the drama they were lying which is very common in this kind of newly born professionals guy please do not have business with them if they don’t stand on their words before sales I’m not surprised how good their after sales service would be such a shameless people I have ever seen in good looking building definitely not recommend them please do consider before having business with them 👎🏻👎🏻
Date of experience: July 25, 2024
KC
This was the best decision I ever made
This was the best decision I ever made, By Purchasing my Car From Hilton Car Super Market. The Car was Exactly same as they described on Phone.
Date of experience: July 25, 2024
AM
Recommended!
We had a Great Experience. The Staff were Very Friendly. And they helped us Getting what we wanted. Would definitely Recommend
Date of experience: July 23, 2024
DF
DISGRACEFUL
DISGRACEFUL I would give 0 stars if it were possible. This is by far the WORST car dealership I have ever dealt with. ZERO customer support and care. Complete DISREGARD for customer relationships and customer’s money. Reserve a car and don’t buy it … expect for them to hold on to your funds for nearly 2 months, with no explanation, LIES regarding the processing of the refund and how your bank has disputed the refund. Funnily enough your bank would tell you if there was a dispute with your account and would not hold on to customers money, so again expect this excuse and delaying tactic for the people that basically DON’T CARE about your money and sending it back to you in a timely manner. The attitude of the employees is just pass it on to the next person l, who will not contact you back. Expect endless email chasers/phone calls and unanswered questions. I would advise anyone dealing with this company (if you must) to trust nothing and expect the worst. Do not reserve a car and expect to get your money back. After eventually contacting my credit card company they informed me there has been no attempt of a refund, dispute of any sort and I should lodge a dispute with my bank for them to handle and contact the Financial Ombudsman as it’s been over 8 weeks!!!! Again .. disgraceful!!
Date of experience: July 23, 2024
FB
Service was excellent and helped…
Service was excellent and helped offered waa phenomenal. Thanks Hassan
Date of experience: July 22, 2024
SV
Fantastic fast service
Salesperson Abdul was extremely organised and offered an excellent service. He was very helpful and personable with great customer care skills. Nothing was too much bother.
Date of experience: July 21, 2024
K
Kimberly
US
I had an ok experience
I liked the cars available at Hilton. I ended up buying a car there. However I didn't like the lack of urgency from the staff. I came on Friday and was told I would be seen at 5:30, time went on and nobody was seeing me. They had apparently booked me in but had not told the member of staff that I was booked under their name. This was annoying. I got to test drive the car, I loved it although the aircon needed to be fixed. But I was told it can be fixed straight away. I then came on Saturday with my parents, I was seen more quickly. But the process took half the day and we came in the morning. When I asked where I put fuel in my car I was given the wrong information. It made me worry that staff do not know much about the cars on sale. It's also really unprofessional to keep people waiting who want to buy. It also worried me at some points about whether I had picked the right place to buy the car. But overall the process was smooth, staff did apologise and helped me where they can. However things really need to change in the way customers are handled.
Date of experience: July 21, 2024
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