Hilton Car Supermarket
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I had an ok experience
I liked the cars available at Hilton. I ended up buying a car there. However I didn't like the lack of urgency from the staff. I came on Friday and was told I would be seen at 5:30, time went on and nobody was seeing me. They had apparently booked me in but had not told the member of staff that I was booked under their name. This was annoying. I got to test drive the car, I loved it although the aircon needed to be fixed. But I was told it can be fixed straight away. I then came on Saturday with my parents, I was seen more quickly. But the process took half the day and we came in the morning. When I asked where I put fuel in my car I was given the wrong information. It made me worry that staff do not know much about the cars on sale. It's also really unprofessional to keep people waiting who want to buy. It also worried me at some points about whether I had picked the right place to buy the car. But overall the process was smooth, staff did apologise and helped me where they can. However things really need to change in the way customers are handled.