I knew what I wanted...
I knew what I wanted, and had some specific and unique criteria that I was looking for in my BMW. Ali was very prompt, professional, and searched far and wide to locate a vehicle that we were able to do a deal on.
3.7
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Hilton Car Supermarket has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Dealership Experience...
Great Dealership Experience
Worst garage I have ever dealt with
Worst garage I have ever dealt with. The customer service is shocking, my car broke down within 3 weeks of having it and ended up being off the road for 6 weeks, they only gave me a courtesy car when I expressed I have disabled children and was having time off work and school because we had no transport. Would never purchase a car here again. AVOID.
Poor Aftersales
Service of viewing a car, dealing with Raqib in sales was faultless. The issue is all about the aftersales. When I test drove the vehicle it had a flat tyre which I was assured would be fixed if I purchased the car. I purchased the car and a day later the tyre sensor warning came on! The company kindly offered me £70 towards a new one and all I had to do is email the aftersales team with my invoice. I sent 3 emails over the span of two weeks and finally got a reply saying it will be paid back the next day and one week later with 2 more emails sent - NOTHING. No reply, no money back. They sold me a car knowing there was a fault, they convinced me they would reimburse me and have decided to ignore my emails. Not impressed at all
Company details
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Contact info
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Website
hiltoncarsupermarket.co.uk
All reviews
1,000 total • Write a review
Showing 991 - 996 of 996 reviews
A
Anon
US
When I was looking for a new car and I…
When I was looking for a new car and I couldn't decide they were really helpful and didn't rush or feel like I was pressured into making a decision. However after I decided I had to keep chasing them up regarding the finance and when I got told I'd be called back I never received a call back. After I bought the car I phoned up regarding some work that should've been done prior to the sale of the car and I was made to feel they weren't interested, I was told that the price reflected the work that was is going to cost £500 to fix.
Date of experience: May 12, 2024
DW
I was there for 5 half hours
I was there for 5 half hours. Every sales person kept on going to this one person who was dealing with me. I exchanged my vehicle in which had outstanding finance and to this day hilton still haven't payed of even still selling my old car on to someone else.
Date of experience: May 12, 2024
IG
Staff has been very professional and…
Staff has been very professional and cooperative, communication was at ease and everything was smooth until I rode out of the dealership.
Date of experience: May 11, 2024
DS
Do not use this company to purchase a…
Do not use this company to purchase a vechile. They are a bunch of lying cowboys! I was sold a car that I was told had been serviced and had an MOT with no advisories! Lie! The brake warning light came on driving home, followed by the service light the next day! Called them and was told to ring warranty company, book car into garage and the warranty will cover the work. Lie! They said car was serviced on 24th March! I asked for invoice……..still no invoice. Because there isn’t one! MOT…….really?? I have paid £823 to get my NEW car road worthy! Warranty company won’t pay as car has current MOT with no advisories!! Really??? I paid £19549 for my car and now a further £823. DO NOT BUY A CAR FROM THIS COMPANY IF YOU VALUE YOUR LIFE!! I have contacted Trading Standards and Motor sales ombudsman. Also citizens advice. No service was carried out on this car. The garage that I got the work carried out said the engine oil smelt awful! NOT HAPPY! Absolutely no aftercare once they have your money, they don’t give a s**t! I will not let this go. If I need to take them to court…..I will!! Total rubbish! Also, I forgot to mention the buckled rear wheel, which has had to have weights put on to balance it!! All they could have done as a goodwill gesture was to pay for repairs. Then I would not be taking this any further. I will go to the press also to warn potential buyers!
Date of experience: May 11, 2024
to
How to improve lol where to start good…
How to improve lol where to start good idea to get the cars checked over before you sell them still waiting on a refund would not recommend this company
Date of experience: May 11, 2024
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