Hilton Car Supermarket
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DISGRACEFUL
DISGRACEFUL I would give 0 stars if it were possible. This is by far the WORST car dealership I have ever dealt with. ZERO customer support and care. Complete DISREGARD for customer relationships and customer’s money. Reserve a car and don’t buy it … expect for them to hold on to your funds for nearly 2 months, with no explanation, LIES regarding the processing of the refund and how your bank has disputed the refund. Funnily enough your bank would tell you if there was a dispute with your account and would not hold on to customers money, so again expect this excuse and delaying tactic for the people that basically DON’T CARE about your money and sending it back to you in a timely manner. The attitude of the employees is just pass it on to the next person l, who will not contact you back. Expect endless email chasers/phone calls and unanswered questions. I would advise anyone dealing with this company (if you must) to trust nothing and expect the worst. Do not reserve a car and expect to get your money back. After eventually contacting my credit card company they informed me there has been no attempt of a refund, dispute of any sort and I should lodge a dispute with my bank for them to handle and contact the Financial Ombudsman as it’s been over 8 weeks!!!! Again .. disgraceful!!