I knew what I wanted...
I knew what I wanted, and had some specific and unique criteria that I was looking for in my BMW. Ali was very prompt, professional, and searched far and wide to locate a vehicle that we were able to do a deal on.
3.7
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Hilton Car Supermarket has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Dealership Experience...
Great Dealership Experience
Worst garage I have ever dealt with
Worst garage I have ever dealt with. The customer service is shocking, my car broke down within 3 weeks of having it and ended up being off the road for 6 weeks, they only gave me a courtesy car when I expressed I have disabled children and was having time off work and school because we had no transport. Would never purchase a car here again. AVOID.
Poor Aftersales
Service of viewing a car, dealing with Raqib in sales was faultless. The issue is all about the aftersales. When I test drove the vehicle it had a flat tyre which I was assured would be fixed if I purchased the car. I purchased the car and a day later the tyre sensor warning came on! The company kindly offered me £70 towards a new one and all I had to do is email the aftersales team with my invoice. I sent 3 emails over the span of two weeks and finally got a reply saying it will be paid back the next day and one week later with 2 more emails sent - NOTHING. No reply, no money back. They sold me a car knowing there was a fault, they convinced me they would reimburse me and have decided to ignore my emails. Not impressed at all
Company details
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Contact info
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Website
hiltoncarsupermarket.co.uk
All reviews
1,000 total • Write a review
Showing 121 - 130 of 996 reviews
LL
Micah was very helpful and friendly as…
Micah was very helpful and friendly as was Saif when we originally came to look at the vehicle
Date of experience: June 19, 2025
D
Dean
US
Avoid at all costs
Wosrt company going had my wife's car for over a month trying to fix it. Only went in for a brake locking on took them over 3 weeks and me telling them the ABS module faulty for them to get the brakes off (apparently not seen car) but the managed to screw up the immobiliser and have now been waiting 2 weeks for them to sort that but won't give me names and address of garages trying to fix my wife's car stay well clear. And saying if it can't be fixed will only give a reduced amount off the value backend though there garage made it worst
Date of experience: June 19, 2025
XR
This location has a friendly staff
This location has a friendly staff. The service was quick and efficient.
Date of experience: June 19, 2025
NA
Faulty brake.. hasn't paid invoice.. Faulty front tyres hasnt refunded me!!
I purchased ny peugeot 3008 (2017 plate) on the 4th June, from saif. Saif was professional and fully understood my concerned of paying a car as i have 3 young children, 1 new born, a toddler, and a child who attends primary school. I thought i could trust this dealership, as they informed me the car was ready for collection on the 1st June, i went there it wasn't ready, i live in London so the travel 2 hours and 5 mins away. I then went there on the 4th june again and saif reassured me that the car was in working order. But it wasn't they sold me a faulty car, brake discs and brake pads needs changing, both brake discs has really bad rust on them and the brake light notified 3 days after purchasing it. Aswell I had to change my 2 front tyres of the car, which was a challenge because they gave me the wrong locking nut for the wheels, i changed the 2 front wheels because the mechanic said its not within the legal requirements to use on my car. I'm also missing a head rest for the back seat, on the right hand side of the car. Ive forward over the invoices form the mechanic, so they can pay to fix the brake pads and the brake discs and get the right locking nut for my wheels, and I still haven't receive a pay for the invoice to fix my car. And haven't received a refund for the tyres I paid for, they informed me that they will refund in full for the tyres, and I've provided proof of receipt ive paid for the 2 front tyres as well as the invoice for the brake discs and brake pads.. still no REFUND, it's over £500!! I was frustrated, and annoyed, I have my 3 young children in this car, and they sold me this car in such bad conditions. The car was cleaned, but I have a car which the brake discs and pads needs replacing ASAP, and they gave me the wrong locking nut, add a missing head rest on the back seat, this dealership is seriously an disgrace and this is a form of neglect towards their customers. I want my refund for the 2 front tyres i paid for, and I want this dealership to pay the invoice, and also want my head rest aswell. Venu the manager informed he would reslove this and he hasn't not!!, and I this RESOLVED!! Dont buy from the dealership as they definitely dont value you as a customer, as its the 18th June and nothing has been resolved. They kept saying tomorrow, tomorrow, and I still haven't received NOTHING!! they are not trustworthy. The dealership was informed 9thJune and now it's the 18th June and the situation HASN'T been SLOVED!! I would definitely NOT RECOMMEND this dealership. If the situation changes I will provide an positive update, if not I WILL SEEK LEGAL ACTION. Update- I haven't RECEIVED MY REFUND for my 2 front tyres, ( £120), aswell as MY HEAD REST. I received the money to pay to fix the brakes discs and brake pads on Friday. But the OUTSTANDING BALANCE IS £120 for my 2 front tyres, AND IM STILL MISSING MY HEAD REST for my back seat. When will I receive my refund for my 2 front tyres? Venu you informed me I will receive this refund aswell, ( ive send recepit for my 2 front tyre), but the remaining balance needs to be paid and I want my head rest. UPDATE.... Venu has refunded the money for my 2 front tyres, (£120). But i STILL haven't received my HEAD REST for the back seat behind the drivers side. This experience has been draining and frustrating as I had to bombarded them with emails, and calls, and the last option was writing a review. I WANT MY HEAD REST!!!! When I went to view the car, the All the HEAD REST was there, I won't be driving from London to collect it, as i have 3 young children, so therefore Venu post it to me, venu you have my address you said you will sort it out. Then do that ok Venu I refuse to pay it when you all are the ones you missed place it. Ive emailed and called regarding this So therefore Venu be a person of your Word, so please do buy it, Post it, and reply to my email notifying me when you've bought it and I would like a tracking number as proof as I can track it. Thanks
Date of experience: June 18, 2025
RH
Not bad, but expectations were higher.
Hilton car supermarket is a great place to shop for your next car. They are very helpful throughout the process.
Date of experience: June 18, 2025
CF
The service was fast and efficient
The service was fast and efficient. The waiting has nice amenities like coffee or tea.
Date of experience: June 18, 2025
VY
Hashim was incredibly helpful
Hashim was incredibly helpful. I wasn’t sure what I wanted and he was patient and not pushy. I wound up buying a fabulous Kia.
Date of experience: June 17, 2025
CP
AVOID at all costs
AVOID at all costs! I purchased a vehicle from them and as soon as I drove it away I noticed there was a problem so rang them that day and was told as I had reported the problem within the 30 days, if it couldn't be resolved, they would honour a return. This was a lie. After being constantly ignored by after sales I decided to drive to the showroom, but on route the car had a major fault on the motorway and did an emergency stop and I was nearly taken out by a lorry. They have had my car for 6 weeks now, they haven't repaired it and Venu is no longer responding to me. So now I am 17k down, have no car, and the garage won't respond. Absolute cowboy set up. I have no choice but to take legal action. Sales are very quick to respond and are helpful… please don’t be fooled by this. There is little after care. Buying a new car should be a great experience but this has been awful and so upsetting.
Date of experience: June 17, 2025
MQ
Good people skills very helpful polite…
Good people skills very helpful polite work to get what you need I love it
Date of experience: June 17, 2025
GG
Worst Garage experience
Where do I start! Drove a 4 hour round trip to view a Range Rover Velar. Booked in for a test drive 2 days prior. The guy that helped us was very nice and we thought this going to be a good experience until he took 20 minutes to bring the car around and preceded to apologise as he couldn’t find it! As we walked out he mentioned it’s a bit dusty. Well I thought he was joking. It was filthy, mud all over the tyres, cobwebs on the mirrors and inside had thick dried mud all over the foot wells. The lad advised that the car had been in the body shop and had a full respray down one side. The over spray was eye opening over the windshield rubber, front grill and the velar badge. The car had obviously been spray while still filthy as it was clean on that side. The boot wouldn’t open with the key fob which we later found out that the car battery was low! What I expect when viewing a car 1. Have the vehicle ready to be viewed straight away. 2. Make sure the battery is charged and 3. CLEAN IT. You missed out on a £30k sale
Date of experience: June 16, 2025
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