I knew what I wanted...
I knew what I wanted, and had some specific and unique criteria that I was looking for in my BMW. Ali was very prompt, professional, and searched far and wide to locate a vehicle that we were able to do a deal on.
3.7
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Hilton Car Supermarket has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Dealership Experience...
Great Dealership Experience
Worst garage I have ever dealt with
Worst garage I have ever dealt with. The customer service is shocking, my car broke down within 3 weeks of having it and ended up being off the road for 6 weeks, they only gave me a courtesy car when I expressed I have disabled children and was having time off work and school because we had no transport. Would never purchase a car here again. AVOID.
Poor Aftersales
Service of viewing a car, dealing with Raqib in sales was faultless. The issue is all about the aftersales. When I test drove the vehicle it had a flat tyre which I was assured would be fixed if I purchased the car. I purchased the car and a day later the tyre sensor warning came on! The company kindly offered me £70 towards a new one and all I had to do is email the aftersales team with my invoice. I sent 3 emails over the span of two weeks and finally got a reply saying it will be paid back the next day and one week later with 2 more emails sent - NOTHING. No reply, no money back. They sold me a car knowing there was a fault, they convinced me they would reimburse me and have decided to ignore my emails. Not impressed at all
Company details
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Contact info
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Website
hiltoncarsupermarket.co.uk
All reviews
1,000 total • Write a review
Showing 111 - 120 of 996 reviews
G
George
US
Ezenwa was extremely helpful
Ezenwa was extremely helpful, patience and worked tirelessly to get me my dream car. He had alot of knowledge about the car I chose to purchase and settled any doubts I may have had. He’s the man to see when you come here Ray the manager is very knowledgeable and made the process seamless. Lovely people, great company
Date of experience: June 21, 2025
SN
Fantastic service from start to…
Fantastic service from start to Finnish. No stress or hassle. Thanks to the sales team. Highly recommend
Date of experience: June 21, 2025
SC
Shocking Service - Do NOT recommend
Extremely disappointed with this company and their complete lack of customer service. I purchased a vehicle from them which turned out to be faulty, and I have been trying to get some resolve and communication for 3 months, i finally submitted a formal complaint over two weeks ago, clearly outlining the issues and requesting a resolution under my consumer rights. Despite allowing them 14 days to respond, I’ve heard nothing back – not even an acknowledgment. This kind of silence is unacceptable from any business, especially when it concerns something as serious (and expensive) as a car. Avoid this company if you value customer service, accountability, or basic communication. Once they have your money, it seems you're on your own. I will now be escalating this through the proper legal and regulatory channels.
Date of experience: June 20, 2025
OB
Customer service was amazing
Customer service was amazing. Even though I got there just in time, they were in no rush and assisted me.. Thank you!
Date of experience: June 20, 2025
NG
Always appreciate the thorough overview…
Always appreciate the thorough overview on service and charges. Waiting area is decent and maintained.
Date of experience: June 20, 2025
NG
Always friendly
Always friendly, good communication on car needs ,and requests for approval. Service is relatively swift.
Date of experience: June 20, 2025
JT
Avoid Hilton Car Supermarket – Our Costly Experience
Hello everyone, We purchased a 2018 Mercedes-Benz GLA 200 from Hilton Car Supermarket in Milton Keynes, and unfortunately, it turned out to be a very disappointing and frustrating experience. Shortly after the purchase, we began noticing issues with the vehicle. A diagnostic inspection by an official Mercedes-Benz dealership confirmed multiple faults, including a serious engine issue. We immediately sent the report to Hilton Car Supermarket’s after-sales department, but they stopped responding to our calls and emails. When I visited the dealership in person, they promised to repair everything. After about two weeks, they collected the vehicle and later claimed that all the problems were resolved. However, they failed to provide any service invoice or official documentation to support the work they claimed to have done. After repeatedly chasing them, they finally sent us an invoice – which we later discovered was fake. We then returned to Mercedes-Benz for another diagnostic check and were shocked to find nothing had been repaired. The issues were exactly the same. We have solid evidence, including email correspondence and a video recording of their manager claiming that all services were completed. We are now pursuing legal action to get a full refund. If you're considering buying a car from Hilton Car Supermarket, please think twice. Our experience shows that they may sell faulty vehicles and fail to provide genuine after-sales support. You risk losing your hard-earned money. Stay cautious and do thorough checks before dealing with them.
Date of experience: June 19, 2025
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