I knew what I wanted...
I knew what I wanted, and had some specific and unique criteria that I was looking for in my BMW. Ali was very prompt, professional, and searched far and wide to locate a vehicle that we were able to do a deal on.
3.7
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Hilton Car Supermarket has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Dealership Experience...
Great Dealership Experience
Worst garage I have ever dealt with
Worst garage I have ever dealt with. The customer service is shocking, my car broke down within 3 weeks of having it and ended up being off the road for 6 weeks, they only gave me a courtesy car when I expressed I have disabled children and was having time off work and school because we had no transport. Would never purchase a car here again. AVOID.
Poor Aftersales
Service of viewing a car, dealing with Raqib in sales was faultless. The issue is all about the aftersales. When I test drove the vehicle it had a flat tyre which I was assured would be fixed if I purchased the car. I purchased the car and a day later the tyre sensor warning came on! The company kindly offered me £70 towards a new one and all I had to do is email the aftersales team with my invoice. I sent 3 emails over the span of two weeks and finally got a reply saying it will be paid back the next day and one week later with 2 more emails sent - NOTHING. No reply, no money back. They sold me a car knowing there was a fault, they convinced me they would reimburse me and have decided to ignore my emails. Not impressed at all
Company details
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Contact info
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Website
hiltoncarsupermarket.co.uk
All reviews
1,000 total • Write a review
Showing 131 - 140 of 996 reviews
M
Mr.Thiru
US
I recently contacted the dealership on…
I recently contacted the dealership on a busy Sunday by phone and was extremely impressed with the outstanding service from Ateeq. Despite how hectic it was, he took the time to listen carefully to my needs, promptly sent detailed information about the car, and went above and beyond to assist me. Ateeq provided thorough details about the vehicle I was interested in and even sent me a video, ensuring I had a clear understanding of its condition. Additionally, he secured me an excellent part-exchange value for my current car, which I truly appreciated. Many thanks to Ateeq for his exceptional customer service. I highly recommend him to anyone looking for a smooth, hassle-free car-buying experience!
Date of experience: June 16, 2025
AA
My experience purchasing a car from…
My experience purchasing a car from Hilton car supermarket was excellent.
Date of experience: June 15, 2025
Jm
We was treated very well from the…
We was treated very well from the moment me and my mum arrived. William was very professional and kept us informed at all times. And other members of staff were helpful as rime went on.
Date of experience: June 14, 2025
IW
Car is amazing
Car is amazing! Highly recommend! Hashim went above and beyond to make everything go smoothly!
Date of experience: June 14, 2025
LR
Working with Hassan was an absolute…
Working with Hassan was an absolute pleasure! He doesn’t mess around with cars that have any red flags or cut corners when it comes to selling high quality, solid cars at a good price. I felt he had my best interests in mind. He wasn’t pushy or aggressive whatsoever. Highly recommend working with him....
Date of experience: June 14, 2025
B
Belinda
US
Don’t want to give even 1 star!
Don’t want to give even 1 star! Absolutely appalling Customer Service, was left waiting around after first approach at the table for 45mins then while waiting for my car to be valued the sales team where discussing what to older for lunch on while with me. After taking my deposit and also saying keep in touch had to chase for update 4 times! Cancelled deposit and still waiting for this to be returned!!!!! No car - very disappointed customer awful service!!!!!
Date of experience: June 13, 2025
EW
My wife and I worked with Mr
My wife and I worked with Mr. Ali and couldn't imagine going anywhere else to purchase our vehicle. He was really understanding and patient with our current situation as we discussed a few different options. Mr. Ali answered our questions promptly and made the process of selecting the ideal vehicle simple. We will definitely be working with him in the future.
Date of experience: June 13, 2025
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