william perrin
1 reviews•New Reviewer
almost 9 years ago
Oxygen Concentrator
Item was better than I expected and delivery was very fast!
Helpful?
TrustScore
3.8
Great
106
7
1
6
40
160 reviews in total
Over a year ago
My great purchasing experience with Help Medical has been with Nick Grinberg. From the first phone call and texts I’ve been perfectly happy with the company and especially Nick. His friendly attitude... See more
Over a year ago
Eric is THE BOSS when if comes to CPAP & CPAP supplies!
Over a year ago
Amazing!!!! Eric was a savior. He got me a new CPAP when I was on vacation in NYC and my machine broke. Fantastic customer service and very fast service.
Over a year ago
Eric is Pleasure to work with. Very accommodating
Item was better than I expected and delivery was very fast!
best price, quick delivery, great service
Very friendly and efficient. We were able to replace a broken CPAP mask in 2 days in the middle of Christmas holidays.
The customer service is great.
Jonathan Luchin did a good job l!
Excellent service and response.....talked with Jonathan for advice on recommendations for CPAP and accessories. Jonathan was very knowledgeable and made my final decisions easy. Placed order over the phone and my order was filled once Doctor's RX received!...Help Medical Supplies shipped my order and received within 3 business days via FEDEX. Great service, company and affordable prices which beat the competition.
You all helped me get setup with a second low hours ResMed S9 BIPAP / VPAP Machine at a very reasonable price plus worked patiently with me while I determined the way to have prescriptions faxed to your office. Great Team between the ordering process to the respitory therapist!!
I have never had such fast delivery of anything I ordered on line. That was great service.
Satisfied customer......would order from again.
your phone service ok and the mask I wanted fits great and got it fairly quick, disappointed in the high cost of shipping, it only weighed 5 oz and cost $13 to ship from New Jersey to Pennsylvania................
Great deals and fast delivery
Everything went very well. Order was all correct. Very pleased.
Great seller! Open to communication and interested in resolving any issues...will purchase from again!
Thank you Help Medical Supplies for delivering my much needed nebulizer to my front door. Ordering online was easy and convenient. I will share your company and my positive experience with my family and friends.
Delivery was fast. Customer service was nice.
I decided to order from Help Medical after reading so many positive reviews. The previous supplier I had been ordering from kept giving me the runaround, overcharging, and/or shipping wrong items altogether. Pros: Selection of items on website, ease of navigation on website and ease of placing an order. Cons: I placed my order on Sunday, still had not received confirmation of shipment by Friday. Called to follow up on my order. I was contacted later the same day and was offered an apology for a ‘hiccup’ in their shipping system along with next day shipping of items for Saturday delivery. I stayed home all day waiting for much needed equipment, at 8pm nothing had been delivered. I called FedEx only to find out my shipment was sent for delivery to identical street address in Queens, NY (I live in Manhattan). I was given a claim number and told a FedEx supervisor would call me within two hours. I never received a call. A week after placing my order I still have no equipment. All I have to show for my $170 payment is mounting frustration and the burden of getting my package delivered to me. Update: After repeated follow up calls to FedEx, my package was finally delivered at 10:45 pm this evening. Still very frustrated but just happy to have my items and able to go to bed after waiting all day.
price and delivery time we're good. The description of the package that I bought did not include all the parts needed. So when I ordered I ordered an air hose and then it came with the hose and I got charged for the second one.
The people were nice but o couldn’t use my care credit account to purchase a new mask as the company would not allow purchases under 500. Left me with a negative experience which caused me to purchase the new mask elsewhere.
Very helpful and to the point!! Would recommend it to all my friends and family
Helpful and knowledgeable staff, and great value for money!
Based on analysis of 46 reviews rated 1-2 stars for Help Medical Supplies
“WARNING - DON'T DO BUSINESS WITH THIS VENDOR”
“I bought a refurbished oxygen concentrator, the machine was broken”
“The customer service rep suggested I look elsewhere, and call them to cancel if I got the batteries elsewhere”
“I bought a refurbished oxygen concentrator, the machine was broken”
“Use Amazon, stay away from these non caring scammers”
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Help Medical Supplies is a dedicated provider of portable and home oxygen concentrators, CPAP machines, and a range of respiratory healthcare products. Catering primarily to individuals requiring respiratory support, the company offers a comprehensive selection of equipment, including travel-sized and mini oxygen concentrators, BiPAP machines, and accessories such as masks and filters. With a focus on affordability, Help Medical Supplies aims to provide customers in New York City and beyond with essential respiratory solutions for both home and travel use. The company also offers various related products, including nebulizers, pulse oximeters, and CPAP cleaning supplies, ensuring a one-stop-shop for consumers seeking reliable and effective respiratory care equipment.
Help Medical Supplies receives a mix of praise and criticism from its customers. Many reviewers highlight the exceptional service provided by staff members like Eric and Nick, noting their helpfulness and quick responses, particularly in urgent situations such as needing CPAP supplies. Customers appreciate the fast shipping and the overall quality of service, with several mentioning that their issues were resolved promptly. However, there are significant complaints regarding order fulfillment, particularly with defective products and a lack of communication when issues arise. Some consumers report dissatisfaction with the company's return policy, especially concerning opened items. Overall, while Help Medical Supplies excels in customer service and responsiveness, concerns about product quality and order management detract from the experience.
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