Help Medical Supplies
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Extremely Dissatisfied
I decided to order from Help Medical after reading so many positive reviews. The previous supplier I had been ordering from kept giving me the runaround, overcharging, and/or shipping wrong items altogether. Pros: Selection of items on website, ease of navigation on website and ease of placing an order. Cons: I placed my order on Sunday, still had not received confirmation of shipment by Friday. Called to follow up on my order. I was contacted later the same day and was offered an apology for a ‘hiccup’ in their shipping system along with next day shipping of items for Saturday delivery. I stayed home all day waiting for much needed equipment, at 8pm nothing had been delivered. I called FedEx only to find out my shipment was sent for delivery to identical street address in Queens, NY (I live in Manhattan). I was given a claim number and told a FedEx supervisor would call me within two hours. I never received a call. A week after placing my order I still have no equipment. All I have to show for my $170 payment is mounting frustration and the burden of getting my package delivered to me. Update: After repeated follow up calls to FedEx, my package was finally delivered at 10:45 pm this evening. Still very frustrated but just happy to have my items and able to go to bed after waiting all day.