Help Medical Supplies Reviews

I enjoyed working with Linnea she was so helpful. I would recommend this company.

My husband's CPAP mask broke in his luggage as he flew out to NYC from the West Coast. At midnight on a Friday he asked me if I could find a place that could deliver a new one to his hotel the next day. (He was going to be in meetings all weekend so could not go pick one up.) Within a few hours (2 a.m. my time) Alex from Help Medical contacted me and said they could have a new mask to my husband by midday Saturday. Amazing! Alex kept in contact with me and confirmed when the mask had been delivered to my husband's hotel in midtown. Absolutely fantastic customer service.

very helpful employees and very good prices!

Excellent company and customer service

I was leaving on a 2 week cruise from NYC when my CPAP died. I called Help Medical because they were near my hotel and Rosti was extremely helpful and very professional. He made sure I had everything necessary for my new CPAP and I was off on my cruise the next morning. I would have had a miserable trip without the machine and Rosti saved my 40th Anniversary trip. The Manhattan office was invaluable in meeting my needs.

BEST CUSTOMER SERVICE Dear, Help Medical Supplies: I would like to compliment one of your employees Rosti Tsirulnik, for the excellent service he provided me. Mr. Rosti Tsiruinik professionalism and ability to provide me with my new CPAP exceeded my expectations. Such commitment to a great customer service is to be commended. You can be sure that I will continue to do business with Rosti Tsiruinik. Sincerely;

If you don't have to buy from them, buy from somewhere else! I ordered a ResMed CPAP machine and SoClean cleaning machine. To make these two machines work together, the user must have an adapter. I mentioned three times about that adapter when I ordered the equipment and the representative repeated yes. However, when the shipment came, that piece was not there. When I called them asking about that piece, they said I didn't order and had to re-order and pay a separate shipping cost. I agreed to re-order but the shipping cost should be on them because it was their mistake of not adding the adapter to the original shipment. They insisted that I have to pay the shipping cost. Why I have to pay your mistake?

Beware-product does not work and I am required to pay 20%restocking and return shipping.Very poor customer service.

I've spent an entire week jumping through hoops for a local company, and STILL don't have a machine. After emailing my prescription to Jonathon, he was able to set me up in under 20 minutes! The customer service here is STELLAR folks! And their prices are the BEST around! They've earned another regular customer!

STAY AWAY! Horrible experience, will never do business again. They sold me a defective CPAP mask and after 1 use, I requested a replacement which they authorized. It took me a few weeks to return but after waiting for my replacement, I reach out to their customer service (also horrible) and they tell me they trashed the item because it was used. $115 literally in the trash. How can you tell a customer to send the item back with little to now instructions and then trash their mask??

great company delivered before expected nice price also

I called for help as the connection doesn’t fit. Some girl said she will have her supervisor call me and work it out. Never got that call and will never do business with this Mickey Mouse company ever again

Jonathan made it happen. Easy to work with and follow up was superb. Will call again for excellent pricing and delivery on time within two business days. Thanks, DO.

On my trip to Westminster I had a stress fracture present itself. Help Medical worked with me and had an air boot delivered to my hotel. I was able to safely enjoy the rest of my trip!

Found what I needed at a better price, And shipping was as Anticipated

I ordered my husband a cpap machine 2 weeks ago and we still do not have the machine but they have drafted our money from our account. The order still shows "In Fulfillment" status. I would really like my product.

Staff are incredibly knowledgeable, professional, courteous and empathetic.

Purchased, send prescription, was delivered in 3 days. Very happy

Placed an order for a nebulizer, and still did not update order status or ship 3 days later. Chatted with online rep, and was not able to obtain status because department was closed. Ended up cancelling order. Would not recommend.

Jonathan was able to alter my order to my liking and it arrived when promised and as promised.