Help Medical Supplies
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If you don't have to buy from them
If you don't have to buy from them, buy from somewhere else! I ordered a ResMed CPAP machine and SoClean cleaning machine. To make these two machines work together, the user must have an adapter. I mentioned three times about that adapter when I ordered the equipment and the representative repeated yes. However, when the shipment came, that piece was not there. When I called them asking about that piece, they said I didn't order and had to re-order and pay a separate shipping cost. I agreed to re-order but the shipping cost should be on them because it was their mistake of not adding the adapter to the original shipment. They insisted that I have to pay the shipping cost. Why I have to pay your mistake?