Heart Internet Reviews

Heart Internet support has been really good since they have changed ownership. They seem to be back to the levels they were a few years back.

Super-quick response and friendly, effective support. Thank you, Heart Internet :)

Major Email failure yesterday 28th August so no email. My account was and still is locked out so with no email I cannot unlock this. I can't use ticket route becuase I need to login to access that. Just to get a response I have to submit a copy of my passport and a recent utility bill. I am also running a business but Heart Internet this is an appalling way to treat long standing Customers. I am told I need to wait 3 days... "Submission Complete We have received your request. Your Issue ID is ARTHI-1593. Please be patient and allow at least three days for an initial response. Requests are handled in the order they are received."

My previous hosting provider just disappeared and Heart have since migrated my website across very efficiently with just a few teething problems but these were sorted out with excellent customer service and patience from Adrian and the team. Highly recommend!

They have been extremly helpful with on going issues, helping us move across to them from a previous supplier. The support tickets were answered within an hour on the days that were most urgent. General enquires were ansered within a few hours.

Great service very responsive when needing help and i'd reccommend Heart. thank you

Fantastic service! I was having a great deal of trouble with my emails but heart were extremely helpful, quick response time and went above and beyond to help get my problem sorted.

A big thank you to Simon and the team at Heart Internet. We have a number of websites with Heart and it is always a seamless process to help keep them running at speed. Recently we had an issue which was quickly resolved by Simon, amazing team, would recommend.

Heart Internet has exceeded my expectations. They offer solid services and quick and effective support for extremely fair pricing. Having used many hosting providers during my career I can confidently recommend Heart to anybody looking for stable, reliable hosting backed by excellent support.

I previously had my hosting elsewhere but required more hosting support, after reviewing several providers I decided to go with Heart Internet after having fantastic support from their management team who dealt with my queries and issues. Since being with them their services have been brilliant and couldn't ask for anything more.

Heart Internet consistently deliver a world-class service. From the moment of sign up, their support team is nothing short of exceptional. Whether a simple query or a more complex technical issue, they are always responsive, knowledgeable, and genuinely care about helping to solve any issues. Many companies in these post covid times fall short in providing after sale support, putting a cloud over the whole experience. This is where Heart Internet's passion shines through... They have gone above and beyond to ensure that my hosting needs are met, offering reliable and affordable services that are perfect for my needs. The recent acquisition by Your.Online B.V. has only reinforced my confidence in them. For me, the transition has been seamless, and it's clear that Heart Internet remains as dedicated as ever to providing excellent service. I can recommend Heart to anyone looking for a dependable hosting provider. Their combination of quality service, competitive pricing, and outstanding customer care makes them a standout choice in the industry.

I've been hosting with Heart Internet for nearly a decade. If I am honest, for a couple of years the customer service did seem to be a bit of an afterthought, but recently after having to contact them for a WordPress support issue (that really was an issue on my end) they solved it super quickly and seem to be back to an excellent standard.

We've been collocating with Heart for a while now. The experience has been outstanding. The facility offers top-notch security, reliable uptime, and excellent support staff who are always ready to assist. The infrastructure is robust, and the cooling systems ensure optimal performance for our hardware. Highly recommend for anyone looking for a secure and efficient colocation service

Amazing experience from start to finish. We used the ticket system to contact support and the support team had out site back up and running within the hour. Would definitely recommend to anyone who isn't as technical like us.

I had a really good experience with there guys

I had some issues with my e-mail on my phone and reached out for support. I got in contact with Si who helped me really well and got my issues solved within 10 minutes! What a great service and overall im really happy with the products they provide. Quality and price wise they are worth while!

We have a website which went down and we couldn't understand why. We contacted Heart Internet via the live chat and we were led through the problem and how to rectify it, giving us options. As we have little tech knowledge we contacted the person who deals with all of our media interaction. He advised us and so we got back in touch with Heart to select our option. This was done quickly. We have had exceptional service from Heart and thank them for dealing with us technophobes in such a patient way - thank you Carmen C and Alexandra. Fingers crossed we will be back up and running when the propagation is complete. Once again, thank you.

The instant chat is great, been with Heart for a few years now

The review is solely for Andrew Welsby, who went above and beyond to help me. My previous experience would not have received more thsn 3 stars, but he is a true asset to the company and fantastic customer support. He is the only reason I am remaining as a customer. Thank you.

Usually have no problems, however, I am now having the same problem as TC's review on the 12th August, with no way to contact. The customer service number which I used 4 years ago for this exact same issue was very efficient - however, now the customer line just says they have moved to an all ticket based system, which I cannot do because I do not have access to the account. As with TC's review, I have followed the reset password link several times now over the last week and no emails are coming through to reset the password. ------ Update at 17:25 on 21st August: After emailing Sales @ heartinternet.uk, my issue was fully resolved from their support, thank you for quickly acting on this after I managed to find out where to email you! It may be worth having some kind of backup method of contacting you for anyone having trouble accessing their account.