Heart Internet Reviews

I’ve been hosting with Heart for around 15 years now. Never an issue with my site being down. Any questions I have asked to help with build or errors that have arisen from my build have always been dealt with swiftly and at a very high standard and today has been the same. They know what they are doing. Highly recommended

Excellent customer service from Alexandra who helped me assign an unallocated SSL certificate I had in my account to a new domain I was setting up. Not only did he help me complete this, he provided extra tips regarding an "htaccess redirect". Very knowledgeable and forthcoming with help.

I had to use the Live Chat for a support issue and I have to say it is the best Live Chat for support I have used. I was not rushed or passed from person to person, I did not have to restart or answer many unnecessary questions. I wish all support chats were as effificent

I was delighted to be assisted by Heart Internet. After Falcoda's demise I wasn't too sure how to retrieve even my webdomains which they had typically renewed my proprietorship of through their own means. Anyway, Heart helped rescue one from redemption and enabled me to renew the other just before it fell into that status, giving me piece of mind. Their services were prompt, cost me very little extra overhead, with no obligation to serve those websites' contents through their company (because in the meantime I had already arranged an alternative having at least rescued the content from Falcoda). Based on the above experience, when the time comes I shall move management of my two other domains to Heart Internet.

Customer service is still amazing!

I have been with Heart Internet for over 15 years and have in general had a good experience except for the exorbitant ssl certs - but having just requested a review of my account I was pleasantly surprised and actually felt that they did care about my custom. I will stay with Heart and hope they continue to improve.

Excellent support from my customer service agent, Waqar. I transferred from three other companies and Waqar enabled me to integrate everything and lay the groundwork for building a new, much better website. I am enormously grateful as the problems he dealt with are ones which three other companies were unable to help me with over a period of about ten years, despite numerous calls and attempts. Truly excellent service. Thank you, Waqar, and Heart Internet. Watch out, world - a new website will eventually be appearing! It might take some time, though, so please bear with me.

We had to migrate our web app to new hosting, since the old hosting service was coming to an end after 8 years. The app has a fairly complex codebase, so the migration process had to be undertaken with great care. Heart Internet provided excellent assistance and advice throughout.

I had a good experience transitioning platforms. The support team we very helpful and responsive facilitating a seamless move. Many thanks to Tak, Michael and Robert.

I liked that I got a good response and that the agent apologised for an error on his part for a previous response that had caused a small issue for me. On balance I was very happy.

Fast customer service reply on the same day and within 10 mins. Managed to locate a website error which was stopping it from loading and were able to reinstall files from a previous backup. Friendly communication and helpful advice. I pay for an extra backup and restore service for all of the sites on my reseller account and, most recently (on several occasions), this has not functioned meaning I need to contact customer support for them to action it. That is frustrating and an extra layer of contact I would prefer not to need - but have been reassured that now they are separating themselves from GoDaddy's services there will be improvements. Their offerings now seem expensive compared to many other hosts who provide free daily backups, free ssl certificates etc putting Heart at a disadvantage when considering the cost of renewing the package and backup service. I've been a customer for many years but now they are upgrading their platform and hosting packages, I've not been offered any upgrades or added facilities to bring them in line with their competition or to modernise my reseller services. That said - when I encounter an issue they are fast, friendly, attentive, always restore files quickly to maintain sites and provide suggestions to maintain the sites I work on.

Great service Same day reply and provided with the answers I needed and followup checkpoint. I was looking to remove web hosting as I no longer used it.

Took me through the migration process and made it work.

Great service and help

Nice people to deal with. Always easy to contact via online chat or creating a support ticket. Quick to help and resolve issues.

Outstanding and attentive Customer service provided to me today. Simon answered my support ticket within 25 mins of me raising it with the title 'URGENT restore needed', Simon jumped on it and stuck with me throughout the issue and restored the site perfectly for me after I demolished it by mistake the day before. In the past HI's Customer service has left little to be desired and I felt like it wasn't worth contacting them, however today I desperately needed help and they did not dissapoint. My faith in HI's Customer service has been restored once again. Many years ago (14 Years ago) their Customer service was great, then it took a nose dive off a cliff for a long time, as a customer you didnt feel particularly valued, today that changed and i'm extremely greatful it has as Simon saved me hours if not days of additional work repairing the site. Please keep up the good work HI, it makes such a huge difference to the perception of your business AND your customers seriously appreciate it. Thanks again to Simon in particular.

1. 5+ years Heart Customer when you have a problem with platform/portal login you can't get hold of team, no phone number no live chat or email box. Need to have support/customer services available when Heart Login won't work 2. Had to contact someone via LinkedIn - who was able to help 3. Payment details on record but with renewal did not use them and so caused whole host of problems with business email down

Had to increase/upgrade the tech requirements for my internet provider. I was dreading it!! Managed to do a live chat and update the tech issues within less than 2 mins. It was painless - I'm impressed. The Live Chat Adviser was helpful, efficient and professional. And above all - they got it done!! Yay!!

Contacted Andrew as lost all my bank cards in the USA so payments were declined. He sorted out usdyes until replacements were received

An off-site problem swiftly resolved