Great Jones Property Management Reviews

I have worked with Matt Fowler for more than a month and he sets exceptions standards for the company. I work with 3 other rental property management companies for handy man services, and he is top notch in communication and people skills. Thank you Matt Fowler !!

We're new at allowing someone else manage our properties, but we're going to give Great Jones a crack at it..I had a great back and forth between Alex H. and I..Alex H. has been very professional and has answered all of my question so far..We hope and expect the same experience with our local reps..Thx

Great informational staff. The experience was simple and very helpful. I'll be giving jose and his staff a great recommendation to all my clients and friends.

I don’t understand their reluctance to actually do their job & SHOW a property. I’m sitting outside a garden st, Clearwater rental & I truly believe its the place for me but Kyle hung up on me when I called to see it/get the code. I registered, took pictures of myself & my license, entered my credit card but I’m just not willing to pay $$ for a code to see if I like a rental property. And nobody else has made me pay to get a code. I wonder if the owner knows that people want to see & potentially rent their property but these guys won’t send someone to meet me or give me the lockbox code. I’m sitting at the property & *rly* like it. And to be hung up on when I said I wasn’t paying $$ to get a code? Come on... use your words. Do better. Try to communicate. It’s called being professional. Which this agency doesn’t appear to be. Sadly for the property owner of 803 Garden.

Great Company! Fast Approval Process and quick responses. Highly recommended.

As a property owner I 100% recommend GreatJones. They moved fast, professional, organized and are attentive to detail. Thanks for making property management easier!

I have been working with them for quiet sometime now and so far I have no complains. They have great customer service!

Happy with the house in general. A couple issues with bugs upon move in. And we have a leak that we made them aware of over a week ago and it has yet to be rectified. The amount of things they make you responsible for is also kind of ridiculous when you don’t own the property. Changing my rating to 1 star, none if I could. This is a poor excuse for a management company, as it’s taken an incredible amount of time to repair something that was clearly an issue before we took over the residence. They lack communication between departments, which just leads to nothing happening until you pester them enough. Charlie, he regional manager of the area, is one of the most insincere, unethical individuals I’ve ever come in to contact with. He will take back things he previously said, so make sure you record every conversation you have with anybody. Also, expect it to take weeks to get a simple answer, as they do not make callbacks until you’ve reached out a half dozen times. We should’ve rethought going with a Great Jones property when they gave glimpses of this poor communication initially when we sent our applications through. We will most definitely be looking elsewhere in the future. I do not recommend Great Jones.

We have been renting this house for four years never misses a payment and then kick us out for no reason! Now we are homeless!!

Hard to get ahold of the move in coordinator

great jones is extremely professional. They have stellar service if you have any issues, and respond/resolve any issue ASAP. I have nothing but good things to say, and i'm sure you do, or will too!

There great and very understanding ❤❤❤

I have been at my new place for a month as of the 8th and I love it. If we have any issues that need to be fix they are quick about it.

Hello my name is Bridgette I just want to take the time out to thank great Jones for having an excellent maintenance man Tyler!! I thought it would be impossible to fix everythingthing in my home especially before the holidays and there were quit a few but he came threw was very fast and sufficient got everything done in a reasonable time! Once again thank you great Jones!

As a property owner, my experience has been disappointing. In the beginning their communication was timely ,but not anymore. Once my property was available for rental, that is when Great Jones became incompetent. 1)-Repairs Great Jones requested were not made until I called to inquire why my property was not listed on any sites for rent as it had been 3 weeks since my check was cashed, The issue was the accounting department never informed the maintenance department of my payment. The problem, was eventually resolved by Great Jones. 2)I recently discovered $575.00 in maintenance fees I never approved. 3) My contract did not allow for pets but someone signed by name approving a pet. I was never contacted. 4) Every month thus far, I have found accounting errors. As a warning, my emails and voicemails are either not responded to or not acknowledged in a timely manner, It has been very frustrating experience.

Very easy to work with and accomodating. Great option for out of state owners (I moved from FL to OR).

EDIT: After posting my initial reviews, Jose from Great Jones contacted me quickly to resolve the issues. Most of the move in fixed have been finished. However, after 3 months in the home I am still waiting on the screen doors to be fixed/installed. My family relocated from Oregon to Gainesville. My husband did a walk through of a home from Great Jones. We went ahead and filled out the applications, and paid our first months rent as well as our pet deposit all using their online portal. Our move in date was for 10/1/19, even though we paid our first months rent in full Great Jones changed our move in date to 10/9/19. By changing the date it voided our previous lease and wouldn't allow me to resign the new lease. Let me reiterate the importance of this part here: WE SIGNED A CONTRACT AND GREAT JONES CHANGED IT ON US. Once we finally moved in to the unit we were informed we were supposed to walk through with a supervisor to request items in the house to be fixed. This never happened. I called the Great Jones support line to request to sign the lease they had changed on us, or for maintenance requests, none of which were addressed. The home was completely filthy and covered in cockroaches and insect feces. The microwave door falls off when opened. 3 rooms needing special light bulbs were all burned out and not replaced. 4 interior doors do not latch or even close properly. The screened in porch is not screened in and is not able to be used as it was intended. The garbage disposal is completely rusted and broken which resulted in a clogged sink. The plumber they sent out to fix the sink/disposal didnt even address the disposal and charged me the $125, still leaving me with a broken disposal. I have been in this unit for almost a month now, and nothing has been fixed. Do not rent from these folks. You'll end up paying $1650/month for a house that is broken. **I'll edit my post if Great Jones fixes these issues**

Thank you for helping me transition to your property management program. I sincerely appreciate everyone's help ... Mary Balch

I had a great experience with a great Jones they had my property Rented within 24 hours after I signed the paperwork the property was in Winter Springs Florida

Close to impossible to make sense of the owner portal. Just trying to find the balance in my account and justify that balance via transactions is very very difficult. An owner's job should be made easier by the statements-not harder. The quantity of useless material could be lessened by a simple statement each month that shows income, expenses, balances and disbursements for each unit. I'm still looking after 1 hour!