Great Jones Property Management Reviews

Do not rent from Great Jones!! I’ve been getting the run around on the constant flooding due to improperly installed drainage systems and foundation issues. This issue has been going on for almost a year now. The owner refused to fix the issues. Great jones has no backbone and will not stand up for their tenants.

As a tenant, I found this company to be more or less incompetent. From the beginning, we dealt with incomplete and inaccurate information. There was confusion about how to pay rent and whether we would pay the 3% "convenience fee." They were incredibly quick to threaten us with eviction during the transition from our existing landlord to their service. They routinely sent my roommate an email and then called me - even though I repeatedly told them to email me instead. Our lease renewal process became incredibly stressful and the new lease included ridiculous terms, like no noise should be heard outside the home from more than 2 feet away, no car repairs could be done in the driveway, the tenant would cover all of the landlords legal fees, etc. I would never rent property from this company. And my landlord decided he didn't care for their service either. Good riddance.

I moved in only 10 days ago and have several maintenance issues and cannot get it resolved. My first maintenance issue was on the third day and it took a whole week before it was assigned to someone. Before I moved in I could reach someone once I moved in I cannot reach anyone. I have emailed my property manager several times and I am still waiting on a response. No use of emailing support because you get a generic response with no follow up.

I have been in a house I'm renting for less than one month and have had to submit 3 A/C not working requests. It takes them multiple days each time to even respond then days for a HVAC tech to come to the property to put a "band aid" fix on the unit. The fix will last for about 2-3 days before the unit shuts off again. I have gone 9 nights in less than a month without A/C in 90+ degree days. Nearly impossible to reach anyone on the phone except the 3rd party maintenance people who just say refer to the website or your portal.

Do not bother renting wish id have found this site last month was supposed to move in on the 16th ended up getting my keys on the 18th did not move in due to the fact my ac was broken fast forward to July 28th sink is now broken still have not recieved any trashcans for my property I jist have bags of garbage laying in my home I call them everyday too get no response or someone who knows nothing emailed support talked to Nathan Bush he basically told me good luck there's nothing they can do dont rent from here run will be getting in touch with the bbb since I have tried to resolve my issue with great jones but I have been. Unsuccessful

Recently I've been searching for a place, and successfully found one on their website and was able to tour it via Rently. While I put the key back in the lock holder, I applied immediately on my phone. The next day I called the number on the sign that is placed outside of the home, to know what to expect if there was another application for the home, because I've been looking for a while and have spent hundreds of dollars applying for homes. The number was local but somehow I was placed with a customer service line, to which they could offer me NO information! . The only thing they could offer me was to "forward a message to the property manager" ( to which was done 3+ times ! )to give me a call. Mind you the application process should only take 3-5 days. Take a guess! Ive had no contact, that was over a week ago. Another fact for you, I applied the Thursday before last around 8 o clock, I applied with a co applicant as well, submitting it around 10pm. The next day: Friday, is when I initially called to see if there was another app for the house, it was taken down 2 HOURS later ! THEREFORE, there was already an approved app and they were negligent and did not take it down from the site! Unprofessional! UNACCEPTABLE. If you'd like to lose your money, feel free to apply! I am furious and the true rating would be negative stars ! It is not okay in anyway to take someone's money, especially during these times !

When I did not get much response from the team in the past two weeks, I got worried. I didn't have much luck with the central line, however today I called the line meant for Southwest Florida and was able to speak to my property manager Alex. He patiently heard me and explained what is going on. Considering the Covid situation their hands are tied in many ways. For example the refrigerator that we ordered direct from GE is not available as GE could not deliver. The team is working from home and like everyone else members are battling with home based internet connections etc. Now that I spoke to Alex, felt better and can empathize with what the support team is going through. Hope this update helps others.

Hey its me again. I just want to give you guys an update. So I got in contact with the original owner of the house that I applied for and come to find out the house had already been leased before I put my application in. (In which they told me it was still available)So i called and asked about the availability of the house again to see what they were going to say after speaking with the owner and they still were saying the house was available. Matter of fact they had it up there for like a week and half later updating it and all. SMH. GREAT JONES RENTALS I WANT MY APPLICATION FEE ASAP! These people are trying to scam you with the application fees.

We signed for a house and got approved, we were told that there were no other applications and then told that there were 2 other applications but none were being moved forward. Then after we got approved they gave the house to someone behind us. So very unprofessional, ignored calls all day then had to call AGAIN to find out that we did not get the house because they “messed up”. They never apologized for the mess up. They also were extremely hard to get in contact with until a father they messed up. There ended up being one application in front of us which got approved and they were told they the first application was not going to move forward because of a price change. We signed for the higher price and got approved and then they go back and lower the price back to what the first applicants wanted???? DO NOT WASTE YOUR TIME OR MONEY ON THIS COMPANY!!!

I’m currently having communication issues with them. No one is answering the phone, returning call, messages, or emails. My grass & tree were suppose to be cute prior to moving in. They have been giving me the run around for two months. They leave you on hold, hang up, & don’t return calls. I offered to send a invoice I was told no. The lady Connie said they are not giving her a answer & they can’t teach the property manager. Other thing they have came to fix take them a week or longer. I’m not satisfied at all & I do not recommend them. I’m frustrated reading these reviews because we are all just about having the same issues.

If I could give a 1000th of millimeter of a star I’d still be pissed about that. VERY VERY poor management company..don’t bother and I hope this reaches other folks before you sign..there is No communication and nothing but issues..their way of handling and trying to explain their accounting system and FEES is a crock of crap..extremely unprofessional and you would be making a mistake. My partner is dealing with these scam artist right now and being taken advantage of is unacceptable and we are looking into am attorney.

They are a scam when you call no one asnwer. Then the guy that says he owns the home sound like he from another country. Then they tell you they can’t give you information on who owns the home after you’ve been scammed. Great jones will see me in court I will be meeting with a lawyer on Tuesday about that f****** property at 325 green springs dr. Columbia sc!!!

I moved into my great jones property only a few days ago and am already prepared to move out. This is the SINGLE WORST moving experience I've ever had. We were told we could move on the 5th during the 31st of the previous month. The morning of the 5th, once my Uhaul was fully packed and loaded, and merging onto the highway, they call and say we can't move in for another few days. Apparently the move in team and the leasing team were not communicating properly. This is already a GIANT warning sign. Companies do this to offset responsibility and offload costs to the customer. After an hour of waiting the move in team verifies that we can move in so we get back on the road. When we arrive at the home there's no appliances, the front security gate is completely busted, and the toilet is running 24/7 (really bad for a water bill). It's not until the 9th that a delivery man shows up with a fridge and stove, after I've lost $250-300 in groceries (Had they just told us there were no appliances earlier we happily would have delayed the move!!!!). Once he shows up it turns out the cabinets are too low for the fridge to fit under, and he can't install the stove because THE REALTY COMPANY HAD A DRYER OUTLET (as in a washer dryer) INSTALLED IN THE KITCHEN! HOW THE HELL DOES THAT EVEN HAPPEN!? I spend all day of the 9th calling, texting, e-mailing for help. No response. I wake up today the 10th, and I've been on the phone for over 3 hours, just on hold, waiting for ANYONE to take my call and address these issues. Still no responses. My plan now is just to move out. Screw this company. I don't care if my lease is broken or my credit shot, the inability TO COOK AND STORE FOOD IS UNACCEPTABLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

DO NOT WASTE YOUR TIME!!! I normally don’t do reviews but I’m doing this to help someone else! I was interested in a property of there’s and when it came to put my 1000 deposit down I had no issues getting anyone (of course) after that when I tried to get the occupancy permit to pay my security deposit I ran into an issue! The city hall said they have no renters license for that property this had been going on since the 1st of may! I’ve been calling be left on hold for hours with no one to answer calling for weeks and when I do get some they said they would call me back and no return phone calls!! So basically they got my 1000 and was about to get my other $2000 but I decided to wait until I obtained my occupancy permit and thank god I did because I would have been out of more money!!! Here it is June 8th and no one still has gotten back with me!

Me and my husband is trying to get a house through great jones . We filled out the application and paid the fee over a week ago . I've called every single day multiple times and the person I talk to always tell me that they will pass my message onto the property manager and they will call me back. I haven't received a phone call email or nothing. And I still have no idea of the status of my application.

I was given the run around for about 2 weeks but finally ali got everything right for me and even got my rent lowered and move in day is 2 days away yay!!!!!

Been looking for a house to rent for the past couple weeks, most of them managed by Great Jones. Multiple times they have listed properties as ready to move in and then would change them back after I toured and applied for them. When I call to ask why they aren’t available anymore they have no answer for me and tell me they’ll put me on a waiting list to view the property!! This is after I’ve had conversations with agents about the security deposits and when I could move in. One of the first houses this happened to got put back on the market to rent and got rented and I wasn’t even notified (and was told that it wouldn’t be ready to move for 30 days!!). Terribly organized company with customer service people that have no idea what’s going on. Good luck trying to rent with them, you’ll waste lots of money on applications just for them to take the house of the market right when you’re ready to sign. Avoid this company if you can!! I would rather live in an extended stay hotel

No one is replying to my emails or answering phone calls so I'm gonna try here. On May 9th we started to have issues with our plumbing. I called several times every day for someone to say they'd call back and nobody ever would. For 5 days we went without being able to shower, use our toilet or do laundry. Our bathtub and toilet were backed up with used water for 5 days. Our house smelled, and no one seemed to care. I also informed them that I'm pregnant and it's a health hazard for me to leave the house just to use a restroom. Finally after several calls and emails a plumber finally came but it took 3 days for them to fix it because no one would ever answer the phones to give them approval to do what they needed to do. Finally we were able to use our toilet and shower but we noticed our laundry was still clogged. After several more calls and emails the plumber came out on May 21st and said that the pipes needed to be redone. It's now May 26th and I have heard NOTHING for 5 days. I've called but no one answers, I've emailed but haven't got a reply yet. I have pictures and documentation on everything. I can't believe ya'll would make someone live like this!

Worst maintenance experiences EVER! Ac been out 3 times with at min of 3 days to come fix.. this time it's been a week. Water leak causing severe damage and it's been l 2 and a half days and they are finally supposed to come after contacting a manager on there personal phone! The maintenance line is a joke. They either don't put in a work order or underestimate the severity of it! Do not rent!!

I got approved for this property back in 2-20, and was contacted by a agent. We talked about the deposit and move in date. He stated property is waiting on inspection, and he will let me know once ready. I ask about putting down the deposit, he said it’s no need. I will take it off the market, and you can put down a deposit after inspection. Weeks as pass and i didn’t hear from anyone. I called Great Jones, email Great Jones 100 times. “No reply”. I called today and finally get though, they said the agent I spoke with had quick and didn’t process my app fully. The rental I applied for, got approved for and waited 3 months for. Was just rented out last week. And it’s nun they can do. I paid my 50 and waited 3 months for this property I wanted and didn’t get!!!! I did measurements for all my furniture, went to the property 3 to 4 time. The property was put back on the market last week and someone else got approved. Now I have to research for another home in that same area. Careless, unprofessional!!!