Great Jones Property Management Reviews

I have recently signed up with Great Jones and wasn't sure what to expect. My property manager Rob Draper has been on top of the change over in tenants and any issues that have come up. He has been great to work with.

Their staff do work fast to get maintance done and respond email at timely manner

Excelente Servicio.. Se lo recomiendo

Fast service

Jose is great and always helpful. Courteous, professional and prompt. My issues have all been handled with top notch customer service skills. A+++ experience.

The company will be my new property management company starting January. So far they have reached out via email, mail and phone which was way more than the last company ever did. So far so good!!

Received answers to all my questions. Thanks for your help Jose!

Great jones is professional and helpful. Great experience so far.

Super quick response to all my questions

We had a problem with our furnace we contacted Great Jones and created a property meld. They scheduled an appointment the tech came out and within a couple of days the furnace was repaired. Thank you for your exceptional service and prompt attention to tenants need.

Hard to get a straight answer from anyone over the phone.

Immature, unprofessional customer service reps. Nothing gets fixed within a timely manner. Had to go 1 week with no hot water because they are so disorganized. Nothing gets done about nothing. They are not problem solvers. After I left this review Jose contacted me and helped me handle the situation. So far I feel the problem is getting better because he took action right away. He let me speak and understood and agreed. He reached out to handle the situation and so far I have seen a change. Thank you Jose. Now get some new customer service people under your belt because the ones you have now are not representing you well and what you stand for! Either that or train them with red carpet service! It's too bad that I had to go to go to this length to get heard. But nonetheless thank you to Jose for your professionalism, understanding, and proactive approach in solving the problem.

We came into this home the evening of November 1st. The toilet bowls were disgusting, all the tanks looked like they were full of dark blood. The water is putrid, kitchen ceiling leaks, dishwasher poured out water when I tried it. The ovens haven't been cleaned, a couple of blinds broken, heat did not work on the north side of the house, leaks in the basement that have gotten worse, the list goes on. It took a month to get the heat fixed, and I want to say 3 weeks for the dishwasher and faucet in the master that was leaking to get fixed. I would use the Property Meld as instructed via email by the PM. Emailed him several times with no response because nothing was getting done through Property Meld. When he finally did reply (would not call) his response was you have to use Property Meld then we would use it and the orders would get cancelled. If I was not treated like a unintelligent pain in the butt woman. Maybe the things that were stored in the basement would not have been ruined. (Which is still leaking from somewhere) and maybe if the kitchen ceiling had been fixed I would not have lost additional items. Still have not heard back as to if we can use the fireplace in the living room due to the creosote. We have replaced kitchen knobs due to the existing ones being broken. We put carbon monoxide detectors in (thought the owner or property manager was responsible for that). Put light bulbs in almost every light socket due to missing bulbs or not working ones. Had to clean the toilet tanks and they are still not free of rust/iron. Still no replacement knob for the stove top which is disgusting along with the vent-a-hood filters. This house was not and is still not after 5 weeks fixed as it should have been to begin with. My husband showers at work. He purchased a shower head with a filter in it so I can tough it out and shower with the stinky water. We brush or teeth in the kitchen with the reverse osmosis water. Can't do laundry in fear of our clothes smelling. Have already lost at least $90 in brand new white towels that are now Rusty beige. Have spent in total so far $140 in taking our clothes to the laundromat. The plumber did come out and snaked the lines (very nice and professional), the sump pump was replaced as well but again, there is still water in the basement. The plumber said that anoid rods would help with the smell (no reply on that yet either). We have treated the well for the smell too (needs to be treated again). My husband was also told to be sure to change the furnace/ac filters. We went and bought the pleated ones as instructed. The one that was in that we replaced...... Dark gray, not replaced in a very long time. I could go on and on..... The nice driveway now has oil spots from where the maintenance man has parked. Still waiting on things to get resolved. Sad, especially with the amount of money it cost to move in here. Could be a nice house if things were getting fixed. You never know when or if things will get approved to be fixed or when and if they will show up when they say they will.

I use Great Jones as my management company. Their service is exceptional. They are professional organized and help you with every need. The out reach team is very helpful. So far I am having a great experience and would highly recommend their service to any owner.

Great Jones makes it easy e own passive income.

Very responsive with any and every request! Great Jones is all about service and always "looks out" for you while being very professional about everything. Highly recommend Great Jones as your property management service of choice!

Great Jones Property Management recently took over the management of my residential rental properties. Communication is very good, they are very informative about what goes on. I have been pleased with their response to my questions and requests. I highly recommend using them for your management needs.

They were very responsive to a plumbing issue. However we have lived in the home for a month with no access to the clubhouse, pool, gym or any amenities supposedly provided. We have reached out many times trying to get resolution. Nothing!!! Also our pool timer doesn’t work to turn off and on the pump. Several requests and still no resolution.

It took over 2 weeks to finally get an appointment scheduled and this was after numerous emails, texts and calls. Once it became an emergency because we had constant water running, we finally got someone scheduled. The couple that came out and completed the work were wonderful. They stayed at the house until 10pm trying to get everything done for us and then came back the next day to complete the project.

Great work ,incredible people