STOP! Stay Away! You will save yourself heartache and pain!
We currently have 7 doors on 3 properties under management by GreatJones. We have several other properties under management by another management company. This is by far the worst experience I have ever had and compare it to dealing with customer service at your telephone provider. Here are my issues. If this resonates with any of your concerns, I would recommend avoiding this property management company. 1. It is like pulling eye teeth to get anyone to respond in a timely manner. 2. Nobody is ever available by telephone, you have to send email. 3. Issues take more than a week to resolve (simple things like explaining to me what charges appeared on my account and why). 4. Their Owner Portal is the absolute worst. Charges appear against your property and you have no idea what they are for. They have no description whatsoever about the charges and what time periods they apply to. 5. A non-paying tenant, oh, you won't hear from GJ. They don't communicate anything about it and they don't give 3-day notices in a timely manner. 6. They make appointments they don't keep. Further, they don't follow up when they miss an appointment. 7. There is no onboarding documentation to anything. I could go on but I think I've wasted enough time dealing with this company and their absolute lack of customer service. Don't get drawn in, it is really bad here.
