Great Jones Property Management Reviews

We currently have 7 doors on 3 properties under management by GreatJones. We have several other properties under management by another management company. This is by far the worst experience I have ever had and compare it to dealing with customer service at your telephone provider. Here are my issues. If this resonates with any of your concerns, I would recommend avoiding this property management company. 1. It is like pulling eye teeth to get anyone to respond in a timely manner. 2. Nobody is ever available by telephone, you have to send email. 3. Issues take more than a week to resolve (simple things like explaining to me what charges appeared on my account and why). 4. Their Owner Portal is the absolute worst. Charges appear against your property and you have no idea what they are for. They have no description whatsoever about the charges and what time periods they apply to. 5. A non-paying tenant, oh, you won't hear from GJ. They don't communicate anything about it and they don't give 3-day notices in a timely manner. 6. They make appointments they don't keep. Further, they don't follow up when they miss an appointment. 7. There is no onboarding documentation to anything. I could go on but I think I've wasted enough time dealing with this company and their absolute lack of customer service. Don't get drawn in, it is really bad here.

I'd put zero stars if i could. What a scam! I found a property they "represented" and tried to get info. Nothing. I sent them a request for info and all I got back was a link to fill out an application and pay them a fee! There were no pictures on their site other than the 1 exterior street view, so there was no way to know what sort of home this was. I then tried calling them and got a woman who kept telling me to fill out the application. I repeatedly told her that I only wanted to see the interior pictures, but she refused to assist. Seems all they want to do is get your money for the application fee. Glad my rental properties arent listed with them!

Please note: will write a review each and every single time I have any interaction with any rental company, and will keep track of Everything said.. Today, as so many of us are feeling frustrated with getting anybody on the phone, I actually had the pleasure of speaking with someone on the phone as we transition from one rental company to another in the same house. She was very personable and assisted me with some concerns, as I wanted to be sure a new rental company had access to information that may not have been provided to them. She was nice and upbeat! She seemed to get nobody likes a “ Debbie Downer that won’t answer your calls”.

After applying for a rental and paying application fee, was not able to get details about my application status and kept getting the run around. Appears they are out to collect application fees.

I’ve been waiting for information about a property my husband And i submitted an application for. Keep calling the 866 number and no one is picking up! So annoying and frustrating

My husband and I started our process of searching for a new home about a month ago and found Great Jones on Zillow and Rently.com. The application process is very simple and straight forward, however sometimes there is a lag between the houses that are actually available vs. the one you apply for so make sure to call and verify before you apply. This happened to my husband and I, however they were very apologetic about the miscommunication and transferred our application to an available home with no hesitation. We were assigned a move in specialist named Ali to assist us with any questions or concerns. When we were approved she sent us a welcome email immediately! Provided her information to us Incase we were confused about anything. She has been great!! She’s very knowledgeable, friendly and answered all of my questions! We will definitely recommend Great Jones!

The entire team at Great Jones is a pleasure to work with. Glenn during the application process was prompt and detailed. All I and everyone in the move in department was accessible, super friendly, accommodating and provided expertise and guidance. I work a lot, and the staff made moving easier than I ever experienced

No water in our house I had to turn off because of broken hose bid. Was told fix it yourself or wait untill tommorow. Single dad with two daughters now no bath or laundry for us. Guess I'll just get take out and fill the toilet with gallon jugs. Edit: This is correct I was just having a bad day and took it out on Great Jones people. I appreciate the fact that it was quickly fixed.

A tornado made my family's townhome uninhabitable in Seneca, South Carolina. We found a rental house nearby owned by Great Jones of Greenville. After explaining our situation, filling out an application, and paying the fifty dollar application fee, we were looking forward to moving in the rental in the next few days. We didn't hear anything on the third day, so my wife called up to see where we were in the application process. They informed us the house was no longer available. My wife was mad, so I decided to call Great Jones to figure out why they had not informed us. When I called I asked about the rental, and the Great Jones rep told me it was available (she didn't know my wife had called an hour earlier). Within two hours of my wife calling it went from unavailable to available. The next day, we called it was unavailable again. It seems as if Great Jones already had a renter, but still enjoyed collecting the application fees. The sales rep by the name of Kyle was dishonest, rude, and doesn't know how to treat customers. Since a lot of people lost their homes in the area due to the tornado, there is no telling how much this company made on the application fees for the two rentals they own in Seneca. It's sad when a business makes money on the misfortune of others. This business is a scam. Watch out.

I am very frustrating with Great Jones Management, both property manager and accounting team. I have been trying to contact Great Jones by phone and email for the last 10 days but no ones bother to return my emails. Great Jones has managed my property since beginning 1/2020. We agreed that utilities service is between Great Jones and Tenants, owner will not be involved in this agreement. Great Jones will bill tenants directly with $10 service fee each month, each service. What I have been told was wrong. After the contract was signed, Great Jones made me pay $340 for electric deposit + $2.75 administrative fee. The month after that, Great Jones made me pay $216 for water deposit. It did not stop here. 3 months after tenants moved in, Great Jones took out $124.84 for water service for January from my account balance. I've been trying to get the problem resolved without success. One exception, Louis, the Field Property Manager, has done a fantastic jobs!

Superior customer service

Even though Great Jones took over as property manager for my residence TODAY, for several days Matt has provided me with information and help! He has stayed in contact with me to make sure our needs were met! And the HVAC guy was amazing also! He came out the same day I submitted a request for maintenance and was very thorough! He got our issue fixed in no time! THANKS GREAT JONES! We are so happy you have taken over our property and look forward to working with you in the future!

Laura Nelson and team are awesome

Appropriate measures taken during COVID-19. Consideration to clients and tenants.

Best decision ever for my Real Estate Company was switching Property Management to Great Jones. I have been with 2 other companies prior and I am extremely impressed by Great Jones professionalism, transparency and communication.

I haven't been with them long but so far I can trust them!

Became a client as of January and already feel good about their service. Love the idea of of my rental management company really caring about me. Thank You!

I would say my experience in the beginning was terrible. Our AC was out for 19 DAYS! & had little to no contact about what the status was with it being fixed. I received an email a week or two ago and was given information to contact the guy directly if their was any issue. I am very happy that I was given this info because now I have someone to actually communicate with and get updates.

I have had nothing but problems with the one property I turned over to them. No one communicates internally. Communication back to me, even by email, is non-responsive to questions raised. They clearly, clearly have problems with processes. While a good concept, I cannot recommend them at all at this point in time. I am still waiting on hundreds of dollars to be sent to me that I have asked for repeatedly. Checks are not being sent on time and are weeks late.

As a property owner, I'm pleased I hired Great Jones Property Management & feel they offered competitive pricing for services offered. I handled the rental for 20 years but was ready to release the responsibility. I had the property move in ready but they found & screened new tenant in 6 days. Now I am getting direct deposit regularly.