Over a year ago
From the time I moved into my place I had issues. They lied to me and my neighbor and said we had separate meters and it turned out to be a lie. They refused to fix my roof and floor the septic tank s... See more
Over a year ago
If I could give less than 1 star I would. This property management company is the worst. I had them manage a duplex in the Indy area. There's no local maintenance team, they use subcontractors. There'... See more
I am a new applicant. About 3 days ago i applied for a home. 2 days later it was not for rent anymore. That means they took my fee for a home that had already been rented. I called and called and all i got was a recording with some bs on it. I am so dissatisfied.
It's hard to actually speak with a person, due to high call volumes. However, the two ladies I spoke with Ali and Tawny were very helpful, courteous and easy to work with. Get about 10 more employees like them so clients dont have to wait for call backs, and can get the info they need right away.
Awesome company!
We are not happy with the property management group at this point. I have been trying to reach them for a week and no one has called me back.
I found Great Jones to be informative and helpful. They told me everything I needed to know about the transitioning from my previous property manager to Great Jones.
Ali was absolutely AMAZING!! She was very professional and was able to answer all of my questions. She truly made my day. Thank you Great Jones for having her as a part of your team!
If I could rate this company less than 1 Star I would. If you are looking to rent your home through a property manager in the Charlotte area, STAY AWAY. They will waste your time and waste your money. I have not heard from my property manager in over a month, even after sending a very long and angry email explaining my frustrations. I have to babysit them to ensure things are getting done like the inspection, posting photos of my property, and listing it! Apparently it takes over a week after they receive photos of the property to even list it! They don’t give you updates, you are left in the dark until you contact them about it, if they even answer the phone. My house has been on the market for 3 weeks now and I have no idea where it stands. Awful customer service, no professionalism, no answers. Stay far far away.
They rented my property in less than a week.
Great Jones worked expediently to solve my problem today. Once opened, the company confirmed the problem and confirmed the completion of the repairs.
Me & my family have been renting from Great Jones for 1 year now & are lease is up in February and me and my family have decided to renew are lease cause of the way Great Jones have always been helpful to me and my family with are property rental issues. Very happy to resign the lease for 1 more year and looking forward to a great year. The Rivero family. Thank you Great Jones for keeping & honoring your word by your actions & Professionalism.
Great Jones is providing me the utmost in professionalism with their real estate property rental management oversight, and appreciated also is the easy to comprehend formatting to monthly statements.
I have been with Great Jones for couple of months now, They are managing my rental. I am glad I found Great Jones, now I have no worries about collecting rent. I would gladly recommend them to other people.
Great Jones manages two properties for me in Memphis. So far they have done a great job
I transferred the management of my Florida rental property to Great Jones just under one year ago. I am and have been very pleased with their communication, management, fees, reporting, etc. and have already recommended them to other investors.
I have been working with Great Jones for little over four months and I am not impressed. The major problem I have is that me and my clients can never get in contact with a live person. I have to call on adverage 6 to 7 times to get through. And if I leave a message for call back I might get a response several days later if any. My tenants are experiencing the same problems
I own 6 rental properties in Indianapolis and recently transitioned to using Great Jones as my property manager. So far, the experience has been great! Their web platform is simple to use, the representative they assigned me to work with (Justin) always takes care of problems, and their prices are great. If you're looking for a property manager in the Indianapolis area, they're the best I've found! If you have any questions, please let me know and I'd be happy to answer them.
Excellent customer service and trustworthy employees. Robert Washington and Ali Mier made the experience painless and quick. Never thought renting a house would be so easy. Thank you so much for your help and attention.
Could never speak to right manager over my house and one manager I spoken to last week was very rude in she hung up the phone in my face in would not let me finish my statement
Katie, Mary and Jimmy were very helpful!
All the multitude Of departments are difficult to reach nor do they return calls. So many different departments that handle different issues. Also after reviewing all the charges, we had many incorrect charges. Not happy at all.
Based on analysis of 258 reviews rated 1-2 stars for Great Jones Property Management
“I demanded countless times, invoices/payments for these bogus transactions that they were charging me for, but they n...”
“AVOID AT ALL COST, this company is a scam”
“If they do provide a response, it is weeks later and does not provide any clarification”
“Horrible communication, terrible record keeping, and mismanagement of funds on multiple occasions”
“AVOID AT ALL COST, this company is a scam”
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Great Jones Property Management is a tech-enabled property management company that specializes in providing comprehensive management services for real estate investors. The company focuses on reducing the hassle associated with property ownership by offering a full range of services, including tenant placement, property maintenance, lease management, and communication with tenants and contractors. Their dedicated team ensures that property owners remain informed while minimizing their involvement in day-to-day operations. Targeting growth-driven investors, Great Jones employs a tech-driven approach to enhance transparency and efficiency. Through their Investor Portal, clients gain real-time insights into portfolio performance and operational activities. The company prioritizes quick leasing times and tenant quality, utilizing data-driven pricing and robust marketing strategies to attract reliable residents. By combining human expertise with advanced technology, Great Jones Property Management aims to support investors in maximizing their property investments.
Great Jones Property Management receives a mixed response from customers, with many expressing significant dissatisfaction. Reviewers frequently cite issues with communication, stating that reaching staff is nearly impossible and that they often face long wait times or no response at all. Many landlords report frustration over the company's management practices, claiming they fail to effectively rent properties or address maintenance issues. Complaints about dishonesty and unprofessionalism are common, with some customers feeling scammed regarding security deposits and lease agreements. However, a minority of reviews highlight positive experiences, praising the quick action of the team and the quality of service from specific providers. Despite these few commendations, the overwhelming sentiment leans negative, with many urging potential clients to avoid Great Jones.
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