Great Jones Property Management Reviews

We have lived in the home for 6 months paying over 1k in rent and have a ton of issues. One being an active sewer issue that keeps us from using the bathroom in our own home!!!! The second issue is an active water line in the kitchen that i can not use the water in the kitchen at all or it will flood the kitchen. I have called and wrote several emails. Had to pretend to be the owner to get one of you to even answer the phone. But its okay. The owner, Clearwater Code Enforcement and my lawyer are all involved and maybe, just maybe ill finally get a home that my children can live in. Yall are a scam of a company.

Update on my review from several weeks ago. It is October 18th and I still have not had my fridge replaced. I was told the replacement was ordered on September 29. Also, the only response I received was on here. I have been emailing my property manager for week with no response. For the record, the only reason my water was fixed was because I called the vendor myself & had them come out. Great Jones had nothing to do with getting this fixed. Tell me how you can respond to my review, but not contact me personally to help fix all these issues??? I would like corporate to contact me ASAP.

If I could give zero starts I certainly would. Great Jones took over property management of my rental home right as I was moving out. They refused to do a walk through with me, sent letters to that address though I changed my address with them both in email and over the phone prior to vacating. They are charging me last month's rent, even though I paid that with my previous rental company upon move in, and have charged "damages" that are covered under Florida landlord Tenant Law as normal wear and tear. There was a huge leak in the roof, that started leaking while we were packing....it took 2 weeks to have someone look at it, and we were told the ENTIRE roof needed to be replaced and the inside of the walls were "soaked". We had a leak several months prior that caused mold to grow all over the walls, and this was reported to them, however, they charged me to paint over these "marks". I have sent a total of more than 20 emails and have received 2 responses. I was told that my security deposit would be returned, as I had already paid a cleaning fee of $300 upon move in, which covers the majority of what I was charged for, however, there is no one to ask if the check is in the mail. Spoke to Christopher New, and Kiani Brown, both of whom REFUSE to answer me. I have requested a supervisor 5 times to no avail. RUN from this company, they don't follow the law and they charge $140 labor for a refrigerator filter install that takes all of 4 seconds.

Impossible to get in contact with a live person!!! They have no real customer service. At this point I think this a whole scam. Granted I know that when you fill out an application it’s a possible chance you won’t be able to receive the house of your 1st choice, but everytime I called the lady who did answer told me the house was available. But the flip side to this was she would send in my request through email to a leasing agent. To reach out to me within a 24-48 hour time span. I have over 6 email tickets showing I reached out. BUT NO ONE HAS CONTACTED ME YET!!!!! I receive an email today stating the house I applied for is now leased. Long story short is every time I call I get the same BS run around. No one ever reaches out to me. Like how do you run a company, but the only form of communication is email???? By looking at the other reviews even the response seems automated with only an email as a contact. I honestly would like my money back from the application fee. I wouldn’t waste my time.

I receive a quicker response on Trustpilot from Great Jones than I EVER have in actuality. It’s funny, I am always TRYING to contact someone who can’t make any decisions about the fact that I have now been and am being displaced by 2 Property Management groups hired by the owners ( Sfr3’s )of two houses 🏡 n Columbia, that have had MAJOR STRUCTURAL DAMAGE! I will have to respond to the fact that Great Jones had time to respond to Trustpilot so rapidly but to me NEVER. People who know me, know: 1. I always have and always will tell the truth, and always give people the benefit of the doubt. 2. If you screw me over, as I was by Renthaven, and now Great Jones And collectively by the same owners ( Sfr’s), I will be honest about that as well. 3. Great Jones and the Sfr’s are displacing us from the second house in 6 months and Because the house they rented us us is structurally damages to the point that a patio stone is apparently propping up one main rotted beam, they wanted my husband and I to be out within 30 days with absolutely no help initially. I actually had to negotiate. There should be no negotiation when you find out you made a mistake ( as Great Jones and the Sfr3’s) did, you should just do the right damn thing. You should make sure customers are taken care of. It shouldn’t take 4 weeks for a company to help you especially when none of it was your fault at either house. The South doesn’t want slumlords. I wish I could provide pictures because I am going to settle for far less than I should because I am so tired of being given the run around. Now if Great Jones and the Sfr3’s or on the Sfr3’s wants to run more PR, until I have something “in better faith” than what they provided or are willing to provide as of right now, I am settling for being taken advantage of. So I guess they get an A + for screwing people over but an F for caring about elderly newlyweds. They could care less about what they are renting. I still say.... Be Aware Renters.

Impossible to get ahold of them... any time I call I get an automated message to email them.. I email and get generic responses that don’t address my issues... I constantly have to keep emailing them with no reply... don’t lease with this company there’s no point of contact and they just give you the runaround

Ive been out of the hime i was im sinve july 31st this company does not return calls nor emails ive been getn the run around about my deposit after months les from their office emailed me saying my check had been sent out its Monday sept 28 and still no mail has come with my deposit at all my kid an I are basically homeless ima army vet so i have vash hud which is military housing so how can i move without my money to put on another home. Do not rent from them i have an appointment tom to see a lawyer idc how long it takes i want my money back.

Terrible communication and poor management skills. Total nightmare to try to get a hold of someone. They never answered all my questions via email. They would answer one question and ignore the other one, so i was rewriting my emails all over again each time. I had to find another property management company. Totally disappointed with this non great company.

DO NOT RENT FROM GREAT JONES, they have applied charges not on my lease after 8 months of me being there and NOT missing any payments. They do not answer the phone (on hold for hours) and will not reply to emails. I am getting a lawyer, this is ridiculous. WORST EVER, If you have any questions, call me. 2146763714

The company should be titled "Great Jones Mismanagement"! Total screw up in all aspects for the Tenant and the Property Owner. BEWARE and STAY AWAY FROM THIS COMPANY!

Has been impossible to get in contact with anyone from the company in regards to my impending move out, i either sit on the phone waiting for someone to answer which they haven't after multiple attempts. Sent multiple emails to which I only get an email response in turn that states someone will contact me soon. I am now 5 days away from leaving the property on military orders and I have no idea what to do with my keys or how they'd like me to secure the property. I've exhausted all contact methods to no avail.

If i could give it -75 stars i would. So we applied to a house in Columbia SC. Everything was ok at first, but i asked to tour the home one more time before we signed lease and discovered the fraud this rental company truly is. I called and spoke with tawny at first she seemed helpful and eager to help but not for long. Went to tour the property to see if my concerns had be addressed (issue was live ROACHES in the home) i was still willing to rent all i asked for was for the home to be professionally treated by a reputable company. Tawny said just call her when we were there she would give me the lock box code to enter I already paid 1499 to have the house taken off the market. Well its a 17 minute drive from my home to the rental called her when I arrived got no answer called 6 times before she would answer. So once im inside the house was horrible they fog bombed the house themselves and there was still live roaches. Along with a broken window upstairs and a window that was painted open. Broken shutters etc. so of course we decide not to take possession of this home bc I don’t do roaches and clearly they don’t care to pay a professional to do anything. I called again to let them know I don’t want to move in and of course get no answer i called multiple times. So while on hold waiting on my phone i call from my sisters phone and immediately Tawny picks up. Think I surprised her bc she seemed shocked when i told her it was me. I requested my refund minus the 6 days the house was “off the market” which she claims was 7 days how 8/12 to 8/18 is 7 days im not sure but anyway she tells me they have to mail me a check ummmm why not refund it to my card that i paid with. I promised a follow up email which i never received i sent an email to them as a follow up and record for my lawyers if I don’t get my money back. THIS PLACE IS AWFUL do not use them!!!!!!!

Edit: The fact that Great Jones replied to this over two years later says everything that needs to be said really. Their website claims "Honest Pricing No Secrets" We had a tenant move out. They said that there was a $200 charge to cover administrative work when the tenant moved out. We said that it wasn't in the contract. They said that they changed the contract whenever they wanted. The tenant did a good job cleaning, but had agreed to pay for some things. They said that they were keeping the full security deposit, but they were just keeping it, we needed to pay out of pocket for all the repairs. Their website claims "No More Chasing Your Manager" All you have to do is call their phone number, go through 3 different menus, talk to an answering service, they will transfer you to the local office, where you go through 2 more menus, then talk to another answering service who will give your property manager a message. We had a contractor working there, a Great Jones employee went into the property and took personal possessions of the contractor, removed them from the property without authorization or informing us. They damaged them irreparably before returning them. They will take no responsibility, or even cooperate with the police investigation.

An employee of Great Jones stole out of our home, over $3000 paddleboard, paddle, right down to the roof racks and straps. The company made him return the items eventually, but severely damaged. The company refuses to take any responsibility or cooperate with police. I have proof of purchase (from 6 days earlier!) and pictures taken from the same week, proving NO DAMAGE, yet they say they are not responsible for things their employee ACTUALLY ADMITTED TO STEALING!! YOU OWE ME $3k!!!

Not even deserving of one stars. I signed my lease with a different company and they told me that my stuff would be handled by Great Jones. I signed my lease on July 30, 2020 and today at 7 Pm I had someone show up to view the house. There is a key box on the front door that I don’t have the code to which means it’s a Great Jones property key box. I am now unable to leave my house without fear of someone coming into the house to “look at renting it”. I also have about $2,500 refund with details with my lease and I can’t get ahold of anyone. I called the office over 13 times in 5 hours along with multiple emails with NO RESPONSE! not a single email, a phone call or anything. When someone did contact me after I went through the maintenance department and Robert Lefever (who currently carries the company on his back because he’s the only one to answer the phone and actually be helpful) they said they would call me back and I’ve not been contacted. DO NOT UNDER ANY CIRCUMSTANCES USE THIS REALITY GROUP. It has been one continuous headache after another

I toured a home and applied during the middle of the week, the day a property hit the websites. Afterward, I didn't hear back from them until the following Monday, and it was a follow up to the tour, during which I informed them that I already had an application several days old. Their background check, which I apparently perused before they did, showed no negative rental history and excellent credit. They said they would look into it and let me know regarding their decision. I attempted to contact them the following day with no answers to phone, text, or e-mail, and the day after that required a call to their national office after attempting the aforementioned in order to get a notification that the home had already been rented out. The other homes in the area that my application fee made me eligible for were either too expensive or didn't take dogs, so I am essentially out that money. However, what is most irritating was the lack of timeliness and the lack of communication, as well as the lack of availability. I was in the area following a change of station for the Army, and due to the complexities of Covid on the Army, I wasn't able to start house hunting until I got out here. I would have gone with another company and moved on to other properties if a decision had been made in a reasonable time. In my past, the longest I went between an application and getting a decision was four days. Taking a week to tell a person that you already rented out your property to someone else is asinine. To rub salt on the wound, the aforementioned property, at the time of this writing, was still showing as available on their main website, as well as various rental websites. Clearly someone is having success renting from these guys, or they wouldn't be in business. But based on my experiences and other reviews that I have seen, you're gambling with your money. I question how many other people are in the same exact situation I am after applying. I'm willing to bet it's more than a few.

I’ve had nothing but problems with these guys. Communication is horrible and it’s impossible to get anyone on the phone. I regret going with them.

Bad bad bad service Wait over 3 days for service Forward me to other people and back and forth 3 days And stillllll no one call me Bad bad bad

We barely even have a year that we moved in, been good tenants, always pay our rent on time. We are going on 2 days with no air conditioner. I have health issue, I have a child. My house is almost 90 degrees. When I called maintenance they tell me they are waiting for landlord approval to fix the AC that was yesterday. Today I call now is pending vendor assignment. We never call for anything, repairs we been doing it ourselves but this is an emergency. No AC with this weather is ludicrous. I have sent emails, put work order in, talked to like 5 different people. Not even a courtesy call to atleast show they care. I asked for the landlord contact information and they told me they couldnt give it to me as that what the landlord hired them for. So tenants wont have to be calling landlord. Noone should have to live like this. And it's not the first time. Last month ac was bad too and we had to go thru 1 night with no ac. 2 months ago we had no water, had to go thru a whole day with no water. Totally unfair and ridiculous. Seems like they dont care about their tenants. I just wonder if the owners know how Great Jones treats their tenants. Not renewing at all. It's a shame.

Don’t rent from this company. I’m a new resident and I’ve only been here for going on 2 months my air conditioner has went out twice. I sent maintenance request emails and only get an automated message back with no call back about anything. When I do call to speak with someone they all say that someone will call me back and never do. My apartment is 85 degrees and I live in Florida. The lack of communication is disgusting and also at this point I want my money back from moving in here and to move somewhere else because I’m not happy at all at this point. No one should have to live like this. The property manager won’t call me or anything of that nature. It’s so hot my floors are sweating and causes me to slip and slide while walking in my apartment scared that I may fall and hurt myself. I’m not satisfied and shouldn’t have to live like this especially if I have to continue to pay bills monthly.