Go Internet Reviews

I would like to express my gratitude to the operator for the excellent service! His politeness and patience made the interaction very comfortable. He was knowledgeable and quickly answered all my questions, which helped resolve the issue. Such employees truly create a positive impression of the company!

A very simple and straightforward process. Definitely would recommend.

I have not had a lot of contact with Go Internet apart from initial enquiry and purchase and then assistance as I couldn’t get it set up. I’m sure I was dealt with by Ashley on both occasions and I cannot praise him highly enough. He was extremely professional and courteous in dealing with a retired numpty who is completely clueless regarding these things. He walked me through the set up and now I have wonderful high speed internet. Having moved from a grade II listed Edwardian apartment with download speed approaching that of a comatose snail, it is a complete revelation.

Friendly and helpful

Great service. The guy “Sam” who I spoke to was very helpful and got us up and running. Definitely recommend 5 stars

Very fast speed

Good communication, excellent delivery time. Installed and fully functional within two days of first enquiry. Faultless! Why can’t other companies work this well?

Very helpful staff

Very easy to set and fast , one simple box and help just a phone call away.

Great service great staff no issues at all

I tried to get fibre broadband installed into my new property, i made an order and received confirmation of my order and direct debit but no other information regarding my order i.e. when it will be installed etc. I tried on multiple occasions to contact them via their live web chat to no avail and sent instant messages on their contact me page. I have now informed them that i wish to cancel my order and i will go with a more reliable provider. One would think that they would want to make a good impression on new customers but if i cant get in touch with them within days of making the order it doesn't bode well if i need support in the future. So in my opinion i would avoid this company at all costs and go with a more reliable provider they may be slightly more expensive but its most probably worth it you get what you pay for

From first contact/inquiry to installation was a fantastic experience. Very friendly, informative and efficient. Would highly recommend.

Very polite staff and customer service is very friendly

Very smooth and efficient service when moving house

A few hiccups but very swiftly rectified. Olly & Alex did a great job installing.

The box didn’t come with installation instructions. It took a week for me to speak to a human and help me get it connected.

I was in a great and reliable contract with loveyourbroadband for in excess of 8 years without issue. My custom was transfered across when they gave up the contract.. SUCH A SHAME!! Go Internet was a let down from day one when a two day outage occurred. Secondly, their CD agents are poorly trained and not empowered to resolve issues. They constantly reached out forvdata/details that I provided more than once. And finally their Internal systems are sooo poor that they are simply unable to accept a DD instruction with any other date than the 15th of every month!!!! Awful service and then so called 'automated' emails threatening late fines of £7.50 dispite me NEVER having missed a payment in my life with anyone. Do they realise that it's 20 24 and clearly there systems for handling DD certainly aren't fit for purpose. Good luck if you chose them as your fibre to home supplier.... My advice is to chose another supplier as their not only cheaper but offer better service, greater speeds and offer a more flexible DD arrangement What I find even more disappointing is the woeful effort of an email I received from the so called 'Managing Director' (I have compiled with his request to remove his name but feel free to Google as it's in the public domain/ companies house!)following my concerns/complaints but I guess I shouldn't be surprised given some of his responses to genuine feedback on here.... Very defensive and seems to hardly ever accept that they can and do let customers down! In terms of my base issue they could very easily have asked me to pay a month in advance to resolve the issue their system caused, better still a goodwill gesture to put my account in credit for one month due to THEIR ISSUES AND NOTHING I DID WRONG would have been more appropriate. UPDATE... Sometimes I question if it's worth my time writing lengthy reviews of my experience on here, alas on this occasion if it helps only one person avoid the deep stresses this companies incompetencies create then it's worthwhile!! I want to be transparent that these interactions have always been ultra polite from their position (and mine!) but the defensive, dismissive and somewhat condescending behaviour and lack of understanding is what's severely lacking if you hadn't guessed it so far! Unsurprisingly yet again today I have received ANOTHER 'automated' email that informs me I will be charged a fee of £7.50 for alleged late payment. Don't forget this late payment is completely and utterly INACCURATE and caused by THEM and THEIR system inability to accept a DD on the 25th of every month. Now as you may have guessed I will thankfully be leaving their woeful service on 21/10 BUT it's important to me that I get across all that despite all the issues I've had with them they STILL insist on getting things wrong. It is morally unjust that their systems should be such that my financial health and Good standing should be questioned in such an appalling way. Further, the response to earlier complaints is not only dismissive but contemptious. I have again today raised this further issue over the tele phi and await a response from the ever defensive MD, although I'm pretty sure he'll continue in the same vein and merely tell me to take my complaints to the ombudsman (which of course I will be doing!). I agree wholeheartedly with the last review (H Walters), they hide behind the previous suppliers alleged failings as reasons for THEIR ISSUES/BEHAVIOURS!

I have been forcefully moved to gointernet as my previous ISP has folded. My Internet was then purposefully cut in the middle of a month I had paid for through direct debit, no doubt due to a hand over of business incorrectly carried out by themselves regarding the direct debit information. It was cut at 18:00 just as I was starting a night shift at home with them knowing full well their customer service shuts at 17:00 and so couldn't work my shift and had no way of contacting them to bring back my Internet. I am seething. I will be looking for compensation and contacting citizens advice on how to proceed with this betrayal of consumer rights.

Sam is one of a kind 💪💪💪👏👏👏 We were left without a internet provider at no notice, and he managed to turn this around in a few hours Thanks for the excellent service

A very polite young man fixed it all up very tidy and I felt very comfortable with him in my home which is important to me . Highly recommend go internet . Thank you