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Didn't want to join!!!! Wished to god I didn't!!
I was in a great and reliable contract with loveyourbroadband for in excess of 8 years without issue. My custom was transfered across when they gave up the contract.. SUCH A SHAME!! Go Internet was a let down from day one when a two day outage occurred. Secondly, their CD agents are poorly trained and not empowered to resolve issues. They constantly reached out forvdata/details that I provided more than once. And finally their Internal systems are sooo poor that they are simply unable to accept a DD instruction with any other date than the 15th of every month!!!! Awful service and then so called 'automated' emails threatening late fines of £7.50 dispite me NEVER having missed a payment in my life with anyone. Do they realise that it's 20 24 and clearly there systems for handling DD certainly aren't fit for purpose. Good luck if you chose them as your fibre to home supplier.... My advice is to chose another supplier as their not only cheaper but offer better service, greater speeds and offer a more flexible DD arrangement What I find even more disappointing is the woeful effort of an email I received from the so called 'Managing Director' (I have compiled with his request to remove his name but feel free to Google as it's in the public domain/ companies house!)following my concerns/complaints but I guess I shouldn't be surprised given some of his responses to genuine feedback on here.... Very defensive and seems to hardly ever accept that they can and do let customers down! In terms of my base issue they could very easily have asked me to pay a month in advance to resolve the issue their system caused, better still a goodwill gesture to put my account in credit for one month due to THEIR ISSUES AND NOTHING I DID WRONG would have been more appropriate. UPDATE... Sometimes I question if it's worth my time writing lengthy reviews of my experience on here, alas on this occasion if it helps only one person avoid the deep stresses this companies incompetencies create then it's worthwhile!! I want to be transparent that these interactions have always been ultra polite from their position (and mine!) but the defensive, dismissive and somewhat condescending behaviour and lack of understanding is what's severely lacking if you hadn't guessed it so far! Unsurprisingly yet again today I have received ANOTHER 'automated' email that informs me I will be charged a fee of £7.50 for alleged late payment. Don't forget this late payment is completely and utterly INACCURATE and caused by THEM and THEIR system inability to accept a DD on the 25th of every month. Now as you may have guessed I will thankfully be leaving their woeful service on 21/10 BUT it's important to me that I get across all that despite all the issues I've had with them they STILL insist on getting things wrong. It is morally unjust that their systems should be such that my financial health and Good standing should be questioned in such an appalling way. Further, the response to earlier complaints is not only dismissive but contemptious. I have again today raised this further issue over the tele phi and await a response from the ever defensive MD, although I'm pretty sure he'll continue in the same vein and merely tell me to take my complaints to the ombudsman (which of course I will be doing!). I agree wholeheartedly with the last review (H Walters), they hide behind the previous suppliers alleged failings as reasons for THEIR ISSUES/BEHAVIOURS!