Go Internet Reviews

Go Internet is the perfect company for rural internet or Fixed Wireless couple weeks ago we has a problem with port forwarding to which we emailed go internet where we was told we needed a new router to whitch we then asked how much it would cost and they said the replacement was free! + they was quick and easy to communicate big shout out to sam and Ashley the avg download speed is around 30 mbps for us however thats good for being on a farm + we had a problem when we first got go internet with the signal upstairs they then came around and fitted wireless access points that gave us wifi all around the house . along with this as long as you are using ethernet in to the router or using a strong wireless signal you have no problem gaming, games like Fortnite can run on multipull devices and run just fine + higher end games like rust can run just as fine with a little bit of lag here and there but bearable however i expect this because rust is a bandwidth eating game we have 2 sky boxes running on our router and a gaming pc along with other day to day devices and we have miniable drop outs every so often we get the odd one however this is scheduled and is normally back up running within a hour or so 5 Stars From Me For -- Excellent Customer Service -- Decent Fixed Wireless Speeds --Minimal Dropouts and i will say it agin because i am impressed with the customer service from Sam via email and Ashley Via Call 5 STARS!

The guys went above and beyond to get my Internet up and running in our new house

Really helpful and friendly service. My Internet was installed and up and running in a matter of a few days. Very happy so far, thank you.

From initial contact to final completion was effortless. I always got straight through to a real human being who was always helpful and informative. They sent out engineers to check the house would be appropriate for their service. Ollie, the engineer, was efficient, helpful and very pleasant. The internet is faster than it has ever been and costs half as much as our previous provider. I thoroughly recommend Go Internet.

I moved into a new build and with limited options, choose go-internet for my IP. I signed up to 18 months contract. At end of period I assumed it continued on rolling month on month. Suddenly my router stopped working on 9th Feb. I called go-inernet and they confirmed it had malfunctioned. The guy said they would send out a new router the following Tuesday. By Thursday, it still hadn't arrived. I called them back and they said they won't send a new router after all unless I signed up again for another contract of 18mths or 24months, or buy my own router, or go to another IP. I was shocked. I have been for years with virgin media in my old house and never had such poor customer service. I have NEVER missed any payments since signing up to go-internet, have been an exemplary customer so cannot understand this company's behaviour. I now believe this is their tactics to get people to sign up to them for additional contractual terms. I gave notice to quit with them as I have no Internet service at all and they made it clear they will not resolve the problem unless i sign another contract. I have asked to speak to the manager and always told they are in a meeting or out of the office. I asked if they could cut off the service earlier than the 30 days notice as I have got another router and it still doesn't connect to the Internet. They refused. This is deliberate from this company. My honest opinion is for anyone considering signing up with them to be aware of their tricks. Steer clear. Ashley on customer services and others don't appear to know what they are saying and literally just fob you off. Poor service from Go Internet. I would not ever recommend this company on OFNL. Following Go-internets response below has not changed my perception of their tactics. If I am on a rolling contract and continue to pay every month on time and without fail, there is no reason why go-internet should opt out of fixing their failed equipment... unless as I said, it appears to me you just wanted me to sign a new contract. You dont think its unreasonable to ask for a new contract, and i dont thik it is unreasonable to ask that you fix your 'faulty' one. I won't get into a war of words with you as a company. Your aftercare services suck in my opinion, and my experience with you as a ISP has not left a good impression. People need to be aware of how you operate hence my review from my experience.

Best design for internet ever

My experience with Go Internet has been really good so far from the initial call to get set up to the installation from the friendly & efficient engineer (apologies to him for my puppy who kept climbing all over him) Great coverage throughout my place. Would definitely recommend.

Great to speak to a person straight away. Sam and Ashley will give you the best help possible and will always try and find a quick solution for you. Excellent experience so far with Go Internet.

The two workers were polite, friendly and did the work efficiently. Many thanks and I would recommend you to others

Waited home all-day on install date no service or phone call l phoned at 1600 hrs and told my lnstall would take place two days later. l was told my monthly rate was £30 per month but am being billed £32 per month. Regards

There was an issue with my internet connection (a technical issue with BT). Ashley spent half an hour on the phone with me trying to get my router up and running, which eventually he did - it was an example of fantastic customer service and I'm pleased I chose Go Internet.

Great service staff very helpful and patient. Smi ternet seems to be fine so far

Your customer service is quick and efficient, explaining in an easy manner what is required Your engineer turned up at the specified time and proceeded to install the equipment in a timely manner He went on to explain how to use said equipment and helped to fully set up other items

Excellent service! The engineer arrived when he said he would and installed the service promptly and efficiently. He (Josh) was very friendly and knowledgeable and put the equipment exactly where I wanted it. He checked everything was working and even offered to get rid of our old copper connection. Now we have very high speed internet at last as our existing 5Mbps was getting really unusable.

Internet seems to be working well however we cannot get a television working yet.

Decent customer service at the start until we had to deal with potentially moving house. Back and forth emails with customer support with no solution just patronising emails where they speak to you like a child. Our hands on experience with the “managing director” was appalling, very rude individual with no care for his customers at all. They would rather see you financially struggle than give an adequate solution. We have had no end of problems with the OFNL service they provide. We could not play any online PlayStation games instead I used my mobile hotspot which gave better speeds anyway. Absolutely could not be convinced to sign on with go internet again

The engineer did a great job in the pouring rain, installing the dish. The result is internet speed of 38 versus less than 2 that we had previously through Openreach telephone line!

Exactly as I wanted as a customer

customers servies was great and very helpful

Good customer service