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HomeGo Internet Reviews
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Go Internet Reviews

4.675276752767528 out of 5 stars
4.675276752767528 out of 5 stars
4.7
|Excellent|271 reviews

Last reviewed 7 months ago

TrustScore

4.7
4.675276752767528 out of 5 stars
Excellent
5 out of 5 stars
227
4 out of 5 stars
21
3 out of 5 stars
10
2 out of 5 stars
5
1 out of 5 stars
8
271 reviews in total

Review summary

Go Internet receives overwhelmingly positive feedback, with many reviewers praising the excellent service and reliable internet connection. Customers highlight the friendly and professional installation process, noting that installers are thorough and tidy. The ease of setup and hassle-free experience are frequently mentioned, with several users expressing satisfaction with the speed and quality of the service. However, some complaints arise regarding customer service, particularly with missing equipment and difficulties in reaching support for assistance. Despite these minor issues, the overall sentiment remains highly favorable, with many recommending Go Internet for its great service and performance. Overall, Go Internet is viewed as a strong choice for internet service.

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Based on reviews, created with AI

See what reviewers are saying

John Thomson
John ThomsonFeatured

7 months ago

4 out of 5 stars

All on time and works well

All on time and works well

John Stewart-Murray
John Stewart-MurrayFeatured

7 months ago

5 out of 5 stars

Friendly, tidy and professional install

The installers were friendly and very thorough in locating the aerial for best performance. They did a very neat installation and cleaned up carefully when finished. Speeds are exactly as advertised a... See more

Loren Allen
Loren AllenFeatured

8 months ago

5 out of 5 stars

A great

A great, simple and straight forward process.

PSteps
PStepsFeatured

8 months ago

4 out of 5 stars

Only just joined. Good so far.

Can’t give any more than 4 stars yet as we have only just joined. Set up was quick and easy except for the connector for the phone missing from the equipment pack. Contact with customer service was q... See more

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Megan Joan Green
Megan Joan Green
1 reviews•New Reviewer
over 2 years ago
5 out of 5 stars

These guys are amazing

These guys are amazing! All fine quickly and easily with no trouble or delay! Thank you!

Helpful?
John
John
1 reviews•New Reviewer
over 2 years ago
5 out of 5 stars

Team went to great trouble to cut down…

Team went to great trouble to cut down a branch that was in the way. Polite and efficient service

Helpful?
Mrs Angela Bowler
Mrs Angela Bowler
1 reviews•New Reviewer
almost 3 years ago
5 out of 5 stars

The company promised they would get me…

The company promised they would get me up and running as I have had problems and they got me up and running thankyou Ashley

Helpful?
Anita Hurrell
Anita Hurrell
1 reviews•New Reviewer
almost 3 years ago
5 out of 5 stars

Very friendly and helpful

Very friendly and helpful. Cannot fault the service. Excellent.

Helpful?
Alexandria Lover
Alexandria Lover
1 reviews•New Reviewer
almost 3 years ago
5 out of 5 stars

Customer service was excellent…

Customer service was excellent throughout onboarding and speeds are very quick. Would highly recommend.

Helpful?
customer irene
customer irene
1 reviews•New Reviewer
almost 3 years ago
5 out of 5 stars

Super fast internet connection

Super fast internet connection. Excellent support/communication received from the start (email, updates) and until the connection was set-up. Staff were polite and respectful. I can’t thank them enough

Helpful?
Sally Stokes
Sally Stokes
1 reviews•New Reviewer
almost 3 years ago
5 out of 5 stars

Thank you for a great installation of…

Thank you for a great installation of WI FI , on time, very clean and tidy and a very helpful Olly Go Internet engineer

Helpful?

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Sadegh Firoozy
Sadegh Firoozy
1 reviews•New Reviewer
almost 3 years ago
5 out of 5 stars

Generally a good service and helpful staff

I have recently signed with this OFNL fibre broadband services and the internet was working fine for all devices apart from the iPhone device which seemed to have a bit of a problem though it is now being investigated and looking to be resolved. However Sam.F and Ashley who are the customer service agents were fantastic in helping me along every step and always have solved the issues to the best of their abilities. They always pick up the phone quickly and are very helpful. Would recommend.

Helpful?
Caroline
Caroline
1 reviews•New Reviewer
almost 3 years ago
5 out of 5 stars

Very professionally and good detail…

Very professionally and good detail service from the installer. A very good service from all staff from my initial contact to installation. More than adequate speed of the WiFi. A great company service.

Helpful?
JP1000
JP1000
1 reviews•New Reviewer
almost 3 years ago
5 out of 5 stars

Go Internet

Very good service

Helpful?
Debbie Stott
Debbie Stott
1 reviews•New Reviewer
almost 3 years ago
5 out of 5 stars

No hassles at all - great

Efficient, friendly, easy and my internet was up and running immediately!

Helpful?
Rachelle
Rachelle
1 reviews•New Reviewer
almost 3 years ago
5 out of 5 stars

Promt and reliable

Promt and reliable

Helpful?
Paul Harwood
Paul Harwood
1 reviews•New Reviewer
almost 3 years ago
5 out of 5 stars

Absolutely on time extremely friendly…

Absolutely on time extremely friendly and was very polite. Sales team again extremely helpful great experience

Helpful?
customer
customer
1 reviews•New Reviewer
almost 3 years ago
5 out of 5 stars

Excellent service from start to…

Excellent service from start to connection, very pleased with the services.

Helpful?
Rob
Rob
1 reviews•New Reviewer
about 3 years ago
5 out of 5 stars

Delivered as promised

Due to the collapse of my previous broadband provider on the OFNL network I had to find a new supplier who would get me up and running within a week. The previous reviews on Trustpilot were glowing and I am glad I checked them because these guys have been nothing short of great! And yes, within a week I was setup on the system, router delivered and migrated over to Go Internet all with only two phone calls required where there is no excessive wait times. An added plus is that the new router provides better coverage across my house than my previous one. Go Internet, I hope you continue to grow but manage to maintain the same great service.

Helpful?
Andrejs
Andrejs
1 reviews•New Reviewer
about 3 years ago
5 out of 5 stars

So far very happy

Process was very simple and straight forward, everyone I have spoken to so far over email has been very helpful and friendly. My only constructive feedback would be that with the router you issue to customers, especially for those setting up service on the OFNL network, that you include a handy guide on what is the right way to connect the router to the OFNL network. The speed and the service so far has been very good. There are a few apps on my smart TV and sometimes when performing a search the service seems to slow down and I am presented with a "connection timed out" error, but otherwise all is good.

Helpful?
MRSDENISEPETTIT
MRSDENISEPETTIT
1 reviews•New Reviewer
about 3 years ago
5 out of 5 stars

Very friendly and explained everything…

Very friendly and explained everything I needed to know even helped me set up my devices

Helpful?
Makaoneni Masunda
Makaoneni Masunda
1 reviews•New Reviewer
about 3 years ago
5 out of 5 stars

The customer service was great

The customer service was great, i was kept updated on my order until all was set up and live. I like the fact that there are no technicians involved in setting up and there are no long cables to put up with, its just plugging the router.

Helpful?
Roy
Roy
1 reviews•New Reviewer
about 3 years ago
5 out of 5 stars

The engineer that came was so polite…

The engineer that came was so polite and explained everything to me. What a gentlemen - what a pleasure.

Helpful?
customer
customer
1 reviews•New Reviewer
about 3 years ago
5 out of 5 stars

Quick and fast service great…

Quick and fast service great communication about any issues that are resolved straight away

Helpful?
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The CrowdTrust Experience⭐

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About Go Internet

Go Internet is an internet service provider based in the UK, specializing in delivering reliable broadband solutions to both residential and business customers on the Isle of Wight and Hampshire. The company offers a range of internet services, including superfast fibre broadband, ultrafast fibre connections, and rural wireless internet access. These options cater to different needs, from everyday home use to more demanding applications such as streaming and gaming. The company is committed to providing straightforward and effective internet services without complicated jargon, ensuring customers receive honest and friendly advice. By utilizing various technologies, including fibre optics and wireless networks, Go Internet aims to meet the diverse connectivity requirements of its clientele, making it a suitable choice for individuals and businesses seeking dependable internet solutions.

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