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Utterly terrible customer service.
I have been forcefully moved to gointernet as my previous ISP has folded. My Internet was then purposefully cut in the middle of a month I had paid for through direct debit, no doubt due to a hand over of business incorrectly carried out by themselves regarding the direct debit information. It was cut at 18:00 just as I was starting a night shift at home with them knowing full well their customer service shuts at 17:00 and so couldn't work my shift and had no way of contacting them to bring back my Internet. I am seething. I will be looking for compensation and contacting citizens advice on how to proceed with this betrayal of consumer rights.