Go Internet Reviews

The service of GO Internet is good. they always answer and fix the problem. But indeed, the speed and stability are not good.

Excellent engineers, very good info. very good service

Speed that Internet was installed was fantastic. I ordered the Internet and it was installed in just 2 days.

So far, so good. Waiting on a new dish which is due in the next couple of weeks. Impressed so far.

I subscribed to Go internet as one of the OFNL list of companies just before Christmas 22 , as I moved into a new built home in the heart of Leeds . because of this company I do not have internet till now ! ( 10/01/23) Really disappointed with what I initially thought would be my favourite ever internet provider, turned out to be the worst so far I have been with BT for 4 years prior The positives - Direct access, you call and Sam or Tristan ( always those 2 ) directly answer, and they are Tech experts .. great - Small company which I believe would always offer the best customer experience Negatives- Oh where do I start ! - Access to customer service , only 8-5:30 No weekends or evenings! So if anything happens there’s no way you could get help beyond working hours ! and no emergency contact for ordinary customers Most ISPs will have contact slightly beyond working hours - I second the experience of one of the reviewers here ( intermittent service! ) It wont cover beyond my downstairs - Wrong or inaccurate information given by Go internet! I asked for a WiFi booster, they convinced me that theirs is superior to getting a booster from Amazon or any where else, and it will cost me £50 - This was rather changed ! I was told that this was not correct and the charge is £12/month for a booster !!! I said thanks I don’t want obviously! Already paying for the fast deal download speed 200mb/25 upload ! Costing £40 So this was inaccurate info given by the lovely Tristan ! Changed by the nice Sam ! So I asked to cancel my contract within the 14 days ! The Nice Sam said they don’t offer a cooling period !! I sent an email invoking my consumer rights ! (Sent after work on Friday evening) Got an email confirming cancellation on Sunday evening! and this was the long new year bank holiday! Have you noticed ? You won’t get through after 5 ! But this was reply on a bank holiday Sunday !! But when I needed tech help just after 5 ! It wasn’t available! To add insult to all that injury when I tried to subscribe to a new provider I was told that Go internet didn’t deactivate the line ! Advised me to ask them to do it ! I called Sam and he confirmed that they will do it ! The next day still not done, and Sam told me that unfortunately OFNL terms is that it should be 30 days notice ! Even if I cancel in 14 days ! I asked ! He said yes I asked him if Trevor ( he owns Go internet) could call me to discuss!! Contacted OFNL and they confirmed that it has nothing to do with OFNL ! They don’t have such a policy and Go Internet could deactivate if they want to ! AGAIN INACCURATE WRONG INFORMATION! Tried to call them back 5:14 and guess what ?!! No one there, call tomorrow! They sent me an exceptionally high bill just to return the router and for the poor less than 14 days service Of £244 of which £166 ( deposit ) to return the router then they will pay it back ! ( never did a company asked for that before !) and the rest is the cost of 14 days service!! So I wish them luck and if they could improve they will be good .. as for now .. I would not recommend it at all Oh I almost forgot they send you a router without the admin and password to configure your router if you want to !!

Great service quick delivery and is quite stable

I'd never heard of Go Internet but so pleased I chose them through OFNL- Go Internet were always available promptly on the phone to help and being a smaller company, I quite often spoke to someone who I had spoken to before and knew what stage my set up was at. Great work Go Internet- polite friendly and efficient service with excellent fibre products.

Really friendly and helpful people.

I would have given 5 stars but royal mail took 11 days to deliver.saying that everyone I have dealt with at go Internet have been great

Since joining GoInternet on the OFNL network I've had nothing but reliable, quick and consistent broadband. What really sets this company apart is their outstanding customer support. Couldn't ask for better service. Thanks guys!

Fantastic, efficient service. The engineer arrived on time and carried out the work really quickly and efficiently. Once installed our multi usuer office system has proven to be easy to use and reliable. Internet is super fast and, so far, glitch free. Highly Recommended

Helpful advisor (Trevor) helped me through my whole lot of enquires and resolved them all for me

Excellent service from Go Internet! I recently moved house and have been getting set up with a new broadband package. The customer service is excellent - Kev from their sales team was super helpful, always responding to emails within minutes and sending regular updates on where I am in the process. Despite being a small team, they make such an effort to keep in contact and make sure you're up and running as quickly as possible! Highly recommend!

Bottom line: Excellent support! So, GoInternet provides service on the OFNL physical network. So do many other providers. When I signed up, one of the other providers still had an active hold on the line into my flat. Once OFNL receives a request to transfer service from/to different provider, there is normally a 14-day wait period before the transfer will happen. But when I opened a ticket about only getting 50 of my 300 Mbps dowload speeds, Kev at GoInternet continued following up with OFNL and got my transfer to be completed within three business days. Good work! Secondly, it is super simple to open a support ticket with GoInternet. Phone and you’ll get to speak with a live person… without navigating a massive phone tree first. You can also Email, or use the support tickets tab when you log into their website. Whatever method you choose, I found I’d get a reply within a couple hours, usually within one hour, even on a Sunday. This is exceptional support from an ISP these days, especially for a residential, non-business plan. Thirdly, for about 50 quid a month, I’m getting 300 Mbps downloads AND 300Mbps uploads (usually just a tich more) on a super reliable “fiber to the door” connection, WITH a static IP address. Combine the connection with the level of customer service you’ll receive, should you even need it, and I’d estimate GoInternet to be one of the absolute best values you’ll be able to find among ISPs in the UK today.

A small company with a EXCELLENT SERVICE, from start to finish, Someone to talk and advise at the end of the phone, The young Man who installed our internet was, polite,friendly and totally respectful of our new holiday home . WOULD HIGHLY RECOMMEND this company Well done to All at ‘Go Internet ‘

Great service internet works well very helpful would highly recommend them

Kevin was really great when I found we had no internet when we arrived at our new home. He found the issue was with OFNL and not with gointernet. Kevin managed the situation and kept me updated, the issue was resolved to my satisfaction. Kevin is a credit to gointernet.

Excellent service and everyone was really friendly and helpful.

Amazing service really helpful staff and everything arrived so fast Thanks you xx

I signed up with Go Internet prior to moving house. When I arrived I found that one of the bits of kit providing the Internet service was broken. Go Internet very efficiently arranged for an OFNL engineer to come and fix it, which he did. This didn't fix the Internet though - but a quick call to Go Internet quickly had their technical support on the case. The engineer went above and beyond the call of duty spending time working through the problem on a Friday PM and had the issue resolved for me on Saturday morning. First class service!