Foot Locker Reviews

If I could give 0 starts I Would, I am EXTREMELY disappointed, I had ordered 2 shoes, however they were for some reason made into separate shipments. I have received one of the shoes today, and they were all DIRTY and USED. there was black scuff marks all over the shoes, additionally the sticker in one shoe was not there, whilst the other shoe has stickers on it. The shoes that were sent to me were not new they were used. I have taken photos of this, and reported to customer services, however I am still very upset and disappointed as this was not even for me, these shoes I had ordered were for my husband, as a gift for Eid which will take place this week Friday. I am so angry with this, this has caused me significant distress. My husband is also very upset about this situation. when you order shoes from any company, you'd expect to receive it in the best quality. I was purchasing new shoes, not used shoes. What kind of customer service is this. NEVER EVER AGAIN. If I could attach photos I would. Not only were the shoes used, the packaging was also damaged, the box was half teared. I don't understand how a company like footlocker who claims they check the packages before dispatching it would allow this to happen, it is ridiculous and outrageous.

Vandaag in de winkel in Den Haag geholpen door Rosie (hopelijk schrijf ik haar naam goed) Wat me opviel aan haar was haar enthousiasme en haar voortdurende lach. Ze heeft me goed geholpen en geadviseerd. Zeer professioneel met een vleugje humor.

Schoenen netjes geleverd binnen de levertijd ondanks alle reacties hier Ook de klanten service heb mij netjes geholpen niks mis mee een tevreden klant bijdeze !

I am extremely disappointed with the customer service I’ve received from Foot Locker. I placed an order which I never received, and despite multiple attempts to contact customer support, I have not received any meaningful assistance. Each time I’ve reached out, I’ve either been ignored, redirected without answers, or given vague responses that do not resolve the issue. It is unacceptable that a company of this size cannot properly track an order or take responsibility when something goes wrong. I expected better communication, accountability, and a resolution—whether it be a refund or a replacement. Instead, I’ve been left frustrated and without the product I paid for. I hope this matter is taken seriously, as I would not want other customers to go through the same experience.

Hago un pedido el día 28 por la mañana y me pone que llega en 72 horas... se dan por enterados el día 30 y ahora dice que ya me llega el día 5....era para un regalo, gracias por jodermelo, ah y no vale ni un cupon de descuento, todo mentira.

We were hunting for basketball shoes for teenage girls and after trying on lots of pairs in lots of different stores, came across Taylan in the Melbourne City Footlocker store. He gave us terrific, impartial advice that assisted significantly with our decision and we ended up with a fantastic pair of shoes. Thanks to Taylan and Footlocker.

Nike tn voor mijn zoontje gekocht na een week nog niet binnen! Word nog steeds verwerkt als ik op bestelnummer ga controleren Waardeloos adverteren met 2-4 dagen binnen. Word niet waargemaakt we zijn een week verder en nog geen track en trace of wanneer ik het product ontvang. Bij Communicatie komt er geen mens aan te pas. WAARDELOOS!

Disappointed!! I ordered May 17th, and last week it showed on the portal that the package will be delivered on the 20th then rescheduled to 21st. I kept on updating my order through customer service because it always say "ON ITS WAY". At first, they told me that my package was delivered to the warehouse of Envoi, I called envoi and they denied it. 2nd-4th call, they said wait until May 28th for the delivery. Today, May 29th, I called again to follow up. they informed me that my package was lost and will process refund or exchange of item. Unprofessional team! they waited until today to tell me it was lost.

I would give negative stars if I could. DO NOT USE FOOTLOCKER for online drops. They just canceled my order on the WC4 after 5 whole days without explanation.

I had a major issue with delivery of a pair of shoes I bought online. I called and emailed Customer Service. They were extremely understanding, professional and resolved the matter in a very timely fashion. So appreciative...thanks Irene! Will definitely continue shopping at Foot Locker!

They've mentioned an uncompleted shipping adress so the product will be back to them don't buy from this website !!!!

Trotz der vielen negativen Bewertungen habe ich mich getraut hier ein paar Nikes zu bestellen. Immerhin für 150,-€ (Angebotspreis!!! Normalerweise kostet dieser Sneaker ab 189,-€ aufwärts) Ich wurde belohnt mit einer schnellen Lieferung und tollen Schuhen. Alles in allem war das ein gutes Einkaufserlebnis.

Lost my delivery. Apparently the stock was sourced from a footlocker store which isn't great. I would have expected a huge warehouse full of stock. Anyway despite my complaints it took a week for a refund even though it was clear the tracking hadnt updated. Won't use them again.

Une honte j’ai commandé une paire de TN. Taille 40. J’ai reçu des Nike air Max taille 47 honteux

Ils ont dit qu'ils avaient livré le Ils l'ont mis derrière la poubelle soit disant. Je suis arrivé chez moi. Il n'y avait strictement rien. Je les ai contacté à plusieurs reprises. Ils n'ont rien voulu savoir. Ils m'ont clairement arnaqué Et ils ne veulent strictement rien entendre. Surtout n'achetez pas chez eux car en cas de problème vous n'avez aucun aucun aucun aucun aucun aucun aucun aucun retour

Order af1 and the shoes come with many defects and rips contact the company they told me shoes shouldn't be sent the way they did and just offer me 15 pounds discount code for next purchase would never order again from them

I find footlocker a very good store that stocks certain brands that arn't common.They have a good range of sports wear and exsesseries always a discount on which help nowadays and there staff are young and enthusiastic friendly and helpful.

5 artikelen besteld, ik verwachtte de volledige bestelling eigenlijk al na 5 dagen te hebben ontvangen helaas op de 5e dag na bestelling zijn 3 artikelen geannuleerd wegens niet op voorraad.. de 2 producten die ik wel heb ontvangen is 1 daarvan de verkeerde maat toegestuurd 😓

Jordans online via footlocker besteld voor mij en dezelfde voor mijn zoontje via nike. De schoenen van mijn zoontje zijn binnen en nu krijg ik een mail van footlocker na 2 weken dat de mijne opeens niet voorradig zijn. Nu heb ik mijn zoontje zijne voor niets gekocht. Oplichters!!

Returned a pair of shoes in December, and only heard back in May. Now I'm being told the return was outside their policy window. Poor customer service with delayed responses and questionable business practices. Wouldn't recommend.