FOCO Reviews

Ordered over two weeks ago, item was NOT a preorder and showed in stock. After not hearing anything, I reached out for a status. I was then informed there was no stock and I was refunded. No coupon code offer, no explanation as to why I had to reach out to find this out. They seemed content to keep my money as long as was permissible. My first and last attempt to do business with them.

Im a loyal customer of Foco since I collect bobblehead. This time I purchased 2 Boston Celtics bobblehead, it was advertised as 8inches then eventually it was 6inches. I was disappointed cause I’ve been waiting for this for 6months was so excited then eventually got disappointed. Customer service Julie told me they don’t offer Return Shipping label for this? As if I was the one at fault. I wasn’t sure if she’s new employee. Her experience assisting me wasn’t helpful was so upset about the outcome. Hopefully someone I could reach out

Hi Julie, Thank you so much for your quick reply. I would like to cancel my order of 2 bobbleheads of Ohtani/Sasaki. Let me know if you need anything else. Thanks again, Bob

While building the BRXLZ Ford Field Model I misplaced my stickers that you apply to the finished piece. I reached out and Nikki was quick to respond and take care of my problem at no cost to myself!! Could t be happier about the customer service!

they were so helpful when needing some new instructions. originally i was sent the wrong ones but after getting back in touch i was sent the correct ones immediatley. so helplful and friendly

Horrible customer service and you can't call in, they make you pay to return... my order was late and I didn't need it anymore so I wanted to return it and they charge me a return fee smh so I lost money messing with them never again and also they acting like they can't find my return after 7days of it saying they received so im still waiting on my money back actually DONT ORDER FROM THEM!

when you have missing parts , they make every effort to find and get them to you.

Na noite de hoje segunda feira dia 24/02/2025 realizei uma reserva via site paguei via pix, porém ao chegar na loja foco aluguel de carros João Pessoa não pode continua com minha locação pois o calção foi realizado por terceiros que estava comigo presente, porém após análise fui informado que não poderia ter minha reserva concluída pois não foi aprovado o débito no cartão, porém o valor pago no site não retornou de imediato o que me impossibilitou de fazer uma nova reserva ou até mesmo procurar uma outra locadora. Fui prejudicado por uma política da empresa que faz análise porém não informa o motivo da negativa, até ai entendo a política de privacidade de dados porém a empresa reter meu dinheiro não é justo pois eles cobram antes e na hora de devolver tenho que esperar uma prazo que pode chegar até 72horas.

Their customer service is great. They said they would reply in 24-48 hours they took 12 and kept replying in seconds to help me out and get my order in order. Definitely recommend this website for bobble heads.

I mistakenly ordered the wrong bobblehead. I reached out to FOCO directly and received a response within a few hours. Nikki was able to quickly resolve my error and help fix my order. I greatly appreciate the assistance and can’t wait to receive my bobblehead!

George was a great help, had some missing bricks but he replied to my email straight away and sent out the missing blocks the same day. A*

The customer service department were very helpful and kept me informed on a regular basis. The department are a credit to their company . It’s so nice for a customer care department to actually CARE and do everything they can to resolve a problem. Well done!

Amazing Customer Service. Great products. Nikki went above and beyond to mail my products on time. I highly recommend.

Ordered a Philadelphia Eagles shirt 4 days before the Superbowl. Paid a pretty penny for next day shipping, which is 1-2 days. I was nervous about it arriving on time, based off of other reviews, but it arrived on the second day. The quality of the shirt is wonderful! I love that the shirt is 100% cotton shirt (I feel like that's hard to find since a lot of t-shirts are a blend of cotton + polyester or rayon). The print looks exactly like the picture. I'm super pleased with my order & customer service. I would highly recommend FOCO.

I ordered my mom a pair of shoes for Christmas, but an incorrect pair was shipped to me instead despite the order slip inside the box being correct... I was pretty upset and didn't want to have to go through the process of having to send them back for the pair I was meant to receive. Things in my life got busy and I didn't get around to reaching out to Foco until two months after I ordered the shoes. I saw on their website that they had a 30 day return policy and I was worried that I missed my opportunity to return the shoes. However, after reaching out to their Customer Care team, they were happy to send me the correct shoes and a shipping label to return the other shoes free of charge! The whole process took two days, and I should be receiving the correct order soon. I am very happy that Foco made it right and bent their 30-day policy!

Have just completed the Ibrox Stadium construction toy. Very well designed and clever kit. I thoroughly enjoyed the build...at 79! Had a minor issue with missing pieces which was resolved promptly

Nikki has been great and responds quickly to my emails. I reached out about stickers for the stadium and they were very helpful.

You can't call the company. I paid two times for returns and got the same product which I returned. Not spending any more money on the companies mistakes. I don't care how cheap they are I will never use them and hope many other people with my issues would do the the same.

I was disappointed with the company’s response to my request to exchange a pair of slippers for a smaller size. The slippers were a Christmas present and I was late notifying the company about the exchange. The deadline was 15 January for Christmas gifts and it had passed. It would have been a nice goodwill gesture to allow an exchange, as it is such a waste to have a brand new pair of slippers that don’t fit.

Great customer service and solid products, no complaints!