FOCO
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Out of time for an exchange
I was disappointed with the company’s response to my request to exchange a pair of slippers for a smaller size. The slippers were a Christmas present and I was late notifying the company about the exchange. The deadline was 15 January for Christmas gifts and it had passed. It would have been a nice goodwill gesture to allow an exchange, as it is such a waste to have a brand new pair of slippers that don’t fit.