FOCO
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WHAT IS THE BENEFIT OF A PREORDER??
I went on FOCO to pre-order 2 FOCO cowboy hats on May 20th. No response and no update from the company about where I am in the process of receiving the pre-order. I reached out to their customer service and the auto-bot responded that I wont receive my pre-order until AUGUST 22nd! What in the world??? What kind of sense does that make? I just had a FOCO ad in my feed stating quick order and quick delivery of FOCO cowboy hats. WHAT??? Then what the heck is the use of a pre-order?? I tried to ask that question with customer service, their robo-response, your preorder will be available August 22nd. I usually LOVE Foco product and I am definitely a frequent customer without problem but, based on this purchase, I have lost all confidence with the presale BS and the customer service bot they have working for their company. SO SAD and DISAPPOINTED.