FOCO
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Seamless product return after two months...
I ordered my mom a pair of shoes for Christmas, but an incorrect pair was shipped to me instead despite the order slip inside the box being correct... I was pretty upset and didn't want to have to go through the process of having to send them back for the pair I was meant to receive. Things in my life got busy and I didn't get around to reaching out to Foco until two months after I ordered the shoes. I saw on their website that they had a 30 day return policy and I was worried that I missed my opportunity to return the shoes. However, after reaching out to their Customer Care team, they were happy to send me the correct shoes and a shipping label to return the other shoes free of charge! The whole process took two days, and I should be receiving the correct order soon. I am very happy that Foco made it right and bent their 30-day policy!