Fast Software Group LTD Reviews

Great automated service but only when the codes work. However if they do not then you are on your own - and usually you can say goodbye to your money. Support is non-existent, no replies to email, no answering in chat. It is pretty much a lottery.

Email with download link did not arrived, contacted their help line and David who answered my problem was very efficient and quick in providing the link that I required.

Had an issue with activation, but online chat dealt with it really quickly and efficiently. Have bought from fastsoftware before and would recommend.

My partner paid a years subscription for a programme only to have it suspended after 3 months. Cannot speak to anyone on telephone and the on line messaging is useless no one replies to messages.

Subscription Ended before End Date !!! Purchased a subscription for 12 months in Nov 2020 and today received notification that I need to buy a new subscription as the previous subscription has ended on 16/02/2021. Tried to contact via Chat and Email - No Response. Please be aware. Going to raise this with our bank and subscription provider as this company claims that they are an authorized partner but does not seem like it.

Cr@p. Once key is activated they will not refund you. Its in the small print. Minimal, one line support in emails. Terrible. Spend the extra money and get software elsewhere

Took a while and a review on Trustpilot to get a working activation code from them. Software working at time of writing. After sales care could be improved.

The original order was fine. But after 10 months the product - MS Office stopped working. I tried to re-download it and like others on this site found it was a one time only use key. So I tried to contact the company., The only way you can do this is through chat. Got through the BOT to wait for a person. 30 minutes later they cut me off with no reason. This is a poor software supplier. So I am contacting Microsoft with a complaint and I have contacted the company by e-mail but am doubtful whether they will reply. Let's see what I do then if they don't.

Avoid like the Plague, this company are big time scammers. They sell once only activation software, I had to reformat my computer due to a software issue. After a completely clean install of the operating system, I tried to activate MS office. The software would not activate, I emailed the company and they sent my further bogus codes that didn't work. Told my to contact Microsoft with another bogus lead - AVOID AVOID AVOID!!!

purchased office for home and students and all worked fine until I had the need to do a reinstall whereon the program would not activate -contacted support and whilst there was a delay for a response re covid ,once we had made contact the issue was resolved -so I am pleased to recommend this company

I was twice charged for a load down but your agent dealt with this quickly and efficiently. I am grateful for his service. John Mitchell.

Chatted with David and he was so patient, polite and helpful. My computer had recently failed and I had to re-install the Office software I'd previously purchased. David helped me negotiate the procedure successfully. Excellent service.

I purchased software from fastsoftware.co.uk on 01/02/2021. They failed to email a download link. On the morning of 02/02/2021 I telephoned them using phone number 02039678380, BT do not recognise their phone number. I did go on their website live chat, had a brief conversation with David, explained the problem, he sent me a download link that didn't work and then blocked live chat. DO NOT PURCHASE ANYTHING FROM THIS COMPANY. As usual blame the customer, and covid.you state you don't offer telephone support, how can you? BT don't recognise your telephone number, probably been disconnected, there is no typo error on my part, neither is there an email from you in spam folder. It hasn't been sent, Why did David send a non working link in live chat and then block live chat????? You will be hearing from my bank in the next few days. My advise remains the same DONT BUY FROM THIS COMPANY. You took my money and failed to send download link or order confirmation email. You should be ashamed of yourselves UPDATE - Fast Software Group Ltd Companies House - Active proposal to strike off I don't have any order information, there is no email link or otherwise. As previously stated you took my money and provided nothing. If you want to resolve simply send link to download software. That is the only way to resolve if you do that i will amend this review. I'm not holding my breath, David sent me a link in live chat and promptly blocked live chat, why did he not resolve the issue? had that happened we wouldn't be having this conversation. Feel free to email link, should only take a few seconds

David was to the point and professional. Even though he wasnt able to help me directly from his side, he pointed me in the right direction to get my issue resolved quickly

Office 2019 brought at a great price. Fast efficient service and excellent support from David on live chat.

Very helpful in sorting out my issues and explained the steos I needed to take very clearly.

David seemed genuinely keen to help, even though my problem was more my stupidity than a real problem!

I purchased from this company MS Office Home & Student 2019 for the 4th time today. 1. For myself - in June 2020 2. For my nephew (student) - in Oct 2020 3. For my elder son (student) - Jan 2021 4. For my younger son (student) - Jan 2021 Each & every time I found the product to be genuine and the service excellent. In particular, David has always been of much help. I love these guys and would not hesitate to recommend them to anyone. Keep it up and rocking guys.

I had trouble uninstalling my old Office package and wanted to download the new version. David was so helpful and talked me through the process.

I was admittedly a little dubious about buying MS software from a third-party retailer, but after reading positive reviews elsewhere about Fast Software I gave them a go - I'm delighted I did! The website is easy to use, the products are keenly priced and the set-up instructions are very clear and easy to follow. Now a year down the line from my initial purchase, I ran into an activiation issue so contacted the team at Fast Software via the webchat function on their website and they had me up and running again in minutes. Superb service, and aftersales support that's second to none!