Fashion Szn

Always quick to respond, only just started ordering from them and know sizing and styles.Very helpful,when I need computer help.

Bad quality. Ordered size 16. Fits my size 10 daughter. Waste of money

I have 3 dresses and 2 beach kaftans from Fashion Szn and am really happy with them all. They are good quality and delivered quickly. I wish there was a telephone number to contact their customer service team but they do respond to emails. Very happy with all my purchases and I will be buying in the future.

If you are a US customer, returns are not an option! Why sell to the US? The cost of my return was going to be $300 to send back to the UK I just donated $200 worth of clothes that did not fit. They should make this clear to the US customers before they make a purchase. Even if it’s stated on the site, who from the US is going to pay $300 to return an item to the UK? We can shop here in the United States with free returns and honestly the clothes I ordered were not the best quality. It’s my honest opinion.

Omg what a wonderful dress it fitted perfectly & colour is lovely

Amazing communication with their customer services team. Cancelled my order when I decided on two other dresses to by for weddings I’m going to this year. Great quality and great fit for the curvier woman.

Very poor customer service, it’s nearly 14 days later and I’m still waiting on refund, emails back and forth are pointless, admitted they had the return on 10th, you’d think they would immediately process refund but no, I would be very reluctant to shop here…review is not mis-leading and is a true account I said you’d notified of receiving return shouldn’t take that long to refund, if I owed you money it would be different

Absolute scam! Ordered their dresses from Boohoo, as they are apparently partners, I’m trying to get a returns label for over two weeks now and I can’t get any reply from either of the companies.

Ive ordered a few items from this company now and whilst they are lovely, they are in my opinion, overpriced. The fabrics aren't always as luxury as they make out (think scratchy and cheap feeling) and the sizing has been off a few occasions (buying bigger than my actual size to ensure a proper fit). I believe, according to the made in Morocco label, that they are also manufactured outside of the uk so not great if you are trying to reduce your carbon footprint. However, they are still a relatively new brand so hopefully in time, this will improve. The designs however are lovely, and quiche niche for a plus size brand. They would be worth the money if they had better fabrics and were made in the UK.

True to size can make any plus size goddess look amazing. Love these dresses so much, I’ve never been disappointed.

So was preparing to write a bad review due to waiting 3 weeks and counting for a refund. After much communication via email, I ended up on live chat via Instagram this morning with someone from fashion szn customer service, who was extremely helpful, and provided proof that they had refunded on time, but it was down to fact I purchased through second party (boohoo), the refund has gone to them, to refund to me, and they hadn't. I've since contacted them and it is in fact them holding up the process. If I order again I will go directly through fashion szn as they're receiving negative reviews that aren't their fault. The whole things been a timely and frustrating process.

Great service and quick response when sorting out a return due to ordering the wrong size. Will be ordering from them again, 5*service- thank you.

I have never experienced such brilliant, personal, customer service to assist with a problem caused by boohoo. The team were amazing and I’ll be buying direct in future

My first purchase from Fashion SzN. Gorgeous dress, lovely quality fabric that is not going to crease in a suitcase so perfect for travel. Fits perfectly and was a great price for a quality item

My dress is just perfect. Needed to contact Customer Service & did so via Facebook message and email & received excellent support! Thank you. So pleased to have discovered this brand!

Order 4 dresses they ok but unfortunately one was not what I ordered it wasn’t even the same colour or price it clearly states which dress I ordered and I never received it seems to happen a lot here at this shop and for that reason I will not be ordering anything else even though I was going to shame really

I wouldn’t even rate it a 1 star but won’t allow to rate it anything less. Really disappointed with the service. I ordered an angel sleeve floral maxi dress for a wedding which I’m attending on Saturday. Instead I received a black crochet front tie top which is a completely different item and I don’t see how this is something that could be mistaken. I have checked the reviews and can see the same issue happened with the same dress for someone else which they were advised they will be charged to return when it wasn’t their fault this happened, this is certainly not something I will be paying to return as I have ordered and paid for an item which have not received correctly. I would be happy to return the item at no extra cost and I require next day delivery on the correct item I ordered. Even though the item was ordered from a different platform (Debenhams) I’m sure the item is still dispatched by you so I would like this sorted as soon as possible.

Ordered an angel sleeve dress in a 16...waited for the parcel to arrive to recieve a size 20 kaftan. Even the order slip inside of parcel says kaftan. Went online and it shows I ordered the angel sleeve dress , but on the returns says I ordered the kaftan which I did not. I am now expected to pay a charge to send the kaftan back. Went online and the dress I ordered is.now out of stock so I am seeing this as it's out of stock instead of letting the customer know we will just send a kaftan in a size 20. I paid £45 for the dress and I get sent a kaftan instead.

GREAT SERVICE

Have contacted them regarding a return and heard nothing.