Over a year ago
Our house had been on the market for 9 months with local agents before we decided to try a different approach with Express Estate Agents. It was our best ever experience of an estate agent. They kep... See more
Over a year ago
Charlie Stafford has been a massive help! I’m a first time buyer proceeding on my own and while the offer process was a bit nerve racking for me Charlie made me feel comfortable throughout it. He’s be... See more
I Have dealt with a lot of estate agents but Express Estate Agency is the worst I have ever seen, we spent thousands on a surveyor arranged access the last minute the agent didn't give us access, after calling them they put down the phone on us and when we tried calling again there was no answer I have sent them email's no reply
Good communication and very good selling agency.
Easy communication. Friendly and knowledgeable. Made us feel we were an important customer and responded quickly to inquiries.
Ryan kept us informed all the way up to accepting an offer. He was extremely informative and very profesional
Very open and professional
James was very helpful and polite
Everything has been positive from the outset. Easy to communicate with the agent,always avaliable to talk or quick to return a call. Plenty of viewings arranged in a short space of time.
Quick, efficient and caring. Ryan was quick to respond to any correspondence I sent.The online process was easy to follow.
Although i didnt end up proceeding with express, i spoke with daisy and couldn't recommend her more for anyone looking to sell there home. Daisy obviously take pride in her work and studies your area to enable herself to put you in the best position to sell your property. So informative, understanding and really easy to talk to
Straightforwardness, easy to understand, no hidden agenda and fastness. Thank you.
After a very stressful 18 months of not being able to sell me house with estate agents on the high street I finally made a decision to let Express Estate Agents sell my property, I was naturally concerned over selling my my house with an online estate agents, however they marketed it on a Thursday and by Friday morning I had requests for a viewing and within just 1 week I had a great offer on the table which I was delighted to accept. I was allocated the lovely Annie Davies-Grace who made my selling journey one of the best I have ever experienced. The support and reassurance she gave was second to none. She always answered all my questions with confidence and returned all calls and nothing was too much effort for her. She even went the extra mile in looking to get me the best conveyancer for my onward purchase. She always left me with a feeling of confidence and the whole process was effortless and smooth. Thank you Annie and don't stop doing the great work that you do.
Fantastic service and communication from Ryan, a great experience from the start
The selling of the property was great but buying of the new house was a nightmare with the solicitors hi will not be recommending them at all thank you for all your help
Try to contact Lauren several times. She never returned our emails and no one answered our calls.
This is an overall review of express estate agency. Stacey the valuer was friendly and polite, however i did explain that i didn't live at the property and i would prefer viewings grouped together. Stacey informed me this would be fine. This information didn't seem to be passed to the negotiator and i was getting viewing requests spread throughout at random times. I spoke with the negotiator and it was never really resolved but they did get people through the door and eventually sold for 10k under the asking price, which considering the market at the time wasn't horrendous. Moving onto Robert that was suppose to help complete. This part was awful. I never actually spoke to him. I tried calling but could never get through to him, i tried e-mailing and never received a response. I occassionally received portal updates but whenever i logged in it wasn't accurate. Luckily my solicitors - Glover Priest were really good and kept me updated. The fee was also very expensive for how little they did and they did not deliver on the things they promised, i would not use them again and i do not recommend.
Super service
Great service and Simon was efficient and friendly
Spoke with Nik expecting the initial conversation to be very sales-pitchy (as most of these things are), but was so pleasantly surprised! Our house has been on the market for close to 4 months and Nik offered us the most insightful and useful information so far. He was very knowledgable and told it like it was. We’ll definitely be considering Express Offers if our final attempt of traditional marketing is unsuccessful.
Very good service and they professional all the stuff specially look tanks
Very quick to respond and make arrangements and very friendly and professional
Based on analysis of 80 reviews rated 1-2 stars for Express Estate Agency
“Dreadful customer service Samantha chased and chased and promised to sell my house quickly”
“They text saying they can re-arrange for Monday and I have given my availability but like the other reviews in the sa...”
“Very poor this a situation where you get what you pay for cheap estate agency cheap service what more do you want”
“Dreadful customer service Samantha chased and chased and promised to sell my house quickly”
“Utterly Disappointing and Costly Experience with Express Estate Agency We recently purchased a property through Expr...”
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Express Estate Agency is a property services company based in the UK, specializing in the sale and letting of residential properties. The company operates primarily through its online platform, allowing clients to access a wide range of services designed to simplify the property transaction process. Express Estate Agency aims to enhance the experience of buying, selling, and renting homes by providing a streamlined and efficient approach. The target market for Express Estate Agency includes homeowners looking to sell their properties, prospective buyers, and landlords seeking to rent out their residential units. By leveraging digital technology, the company facilitates property viewings, valuations, and marketing, making it easier for clients to navigate the real estate market. With a focus on customer support and transparent communication, Express Estate Agency strives to meet the needs of its diverse clientele in the competitive UK property landscape.
Express Estate Agency receives a predominantly positive reception from its clients, with many praising the helpfulness and professionalism of its staff. Reviewers frequently highlight the excellent service provided by agents like Charlie and Lola, who are noted for their responsiveness and ability to ease the buying process. Customers appreciate the quick turnaround in selling properties, with some reporting successful sales within weeks, a stark contrast to their previous experiences with other agencies. However, there are notable complaints regarding unprofessionalism and poor communication, with some clients expressing frustration over missed appointments and lack of follow-up after contracts are signed. Despite these criticisms, the overall sentiment leans towards satisfaction, with many recommending the agency for its effective service.
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