Express Estate Agency Reviews

My experience was awful their communication is appaling it took 2 weeks from when I made an enquiry for anyone to even respond. They very rarely answer the phone it just rings out until you give up. But much worse is that the particular member of staff I had to deal with caused so much stress between myself and the seller, he constantly lied and tried to play us of against each other. It wasn't until we spoke directly to each other that we realised how many lies he told to us and our solicitors. It caused so much stress and made a hard situation absolutley hellish. He didn't care at all and in the end another agent had to clean up his mess. He shouldn't be working as an estate agent at all. avoid!

Good communication to keep customers up to date. Good support to resolve issues as they happen

It was difficult to get the viewings that were promised and it was difficult to get hold of Simon at some points which led to frustrations

Simon was very professional yet friendly. He was always contactable or if not would get back to me straight away. A great member of staff who went out of his way to help sell our house. Thanks Simon, you're a star.

Appointment on time arranged very clear and transparent on all information needed very impressive as this was up front no hidden information. Very well spoken knowledge with integrity used plain English vocabulary easy to understand.

Elliot has been very professional and friendly he constantly gave me up dates ,I was very impressed on how many viewings he goes me especially the last one which paid off

The communication between us and Express , , estate agency, Listened to my needs and really created profile around my circumstances always informed me with relevant information, Easy to access online with all communications really impressive, And helpful, such great understanding and friendly team I would More than happy to use them again or recommend them, to a friend, Dania and Francis was amazing

My husband David and I were both very impressed with the way Nok Barlow explained what Express has to offer and how that applied to our property. Nik was friendly, confident, respectful and very professional. Please will you thank Nik Barlow very much indeed for us?

Everything was very clear and all handled very quickly and smoothly

Je suis ici pour un certificat de travail au Canada.

I first contacted Express after recieving a letter after my house had been put on the market. I decided to call and see what they could offer. I was spun a very convincing sales pitch, and dispite my concerns about having to do my own viewings because A, I work away Monday to Friday and B, I live a 45 minutes drive away from the property making it quite inconvenient for me. I was told this wouldn't be a problem and they could work round my situation. I was told they specialise in selling properties in 28 days, although I wasn't told what that meant and how they achieved that, despite me asking. I got 2 viewings booked in the first week so I was optimistic that it could work. Unfortunately I didn't receive any feedback and didn't hear anything from anyone for about 6 weeks. I decided to ring them and see what was going on but it took until the end of the week for me to get any kind of response. After hearing back, the recommended course of action was to lower the asking price so I reluctantly agreed. I got 2 more viewings but still had to chase up the feedback. Since then I've had no further viewings because the requests are coming in for mid week, which I can't do, so I'm actually losing viewings despite being told weekends only wouldn't be a problem. This service is totally unsuitable for me, but the sales team didn't seem to care and just wanted to reel me in without a consideration for my circumstances. On top of that, the proposed fee is the same as a high street agent who would do the viewings for me. In short, I have to do my own viewings, arrange the times AND chase the feedback. What exactly am I paying you to do? Think very carefully before getting suckered in by the sales pitch. I would seriously avoid using this, and any other online based estate agent. I certainly won't be using express again, nor will I recommend them.

I was requested to provide a £150 for a house purchase. I viewed a property and immediately contacted Express Estate Agency to say I wanted to purchase the house. I asked what they needed from me to proceed and Richard said "£150 deposit, proof of funds and proof of ID". I provided these as requested. At no point was I told the deposit was to secure a solicitor they recommend and receive £495+vat for the recommendation! I found out when the details of the house purchase was sent to me. It was at the bottom of the supplied information in an email. I was annoyed because I had a solicitor already lined up. It took a few weeks to get my money back. Richard tried to say that the process would be quicker if I used their solicitor but I wasn't interested because I wanted to choose my own conveyancers. What's more, I wasn't happy that they get £600 for the recommendation. It is wrong to not state clearly and upfront when requesting a deposit that its to secure their solicitor and they are handsomely renumerated for doing so. I wish i knew how many other people don't know about this arrangement. If you're happy with the arrangement then great but, to make an arrangement without being clear what it's for and that there is a substantial financial reward for doing so is unprofessional and in my view unacceptable. The estate agent did the same to the seller who had no idea what the deposit was for and about the payment Express Estate Agency received. They have so far avoided any attempt to return the money! Just terrible behaviour!

Experience with Nic was great - no problems. I was sure he said he was going to send me a emailing just detailing what we spoke about. Thank you

Express Estate Agency has acted swiftly and efficiently and an offer has been made for my property within three weeks.

Ryan has been brilliant, fast and clear communication and got everything sorted for me. Thank you!

Wow, very impressed with the service from Richard Brogan and Express Estate Agency. They really showed up the high street agents with their speed and professionalism. I would definitely recommend.

Great Robert

Sorry I missed my appointment yesterday but I'm available tomorrow 12pm

Great company , very helpful all through the process, very professional and sold our property 5 days after advertising it. Completed the sale quicker than expected in less than 3 months.

Appalling AVOID! From advertising our property 45k under our asking price. Phone contact is almost impossible. The booking app is terrible. ( we had more knocks on the door than viewings ) Ryan D did his best but now not answering emails? AVOID AVOID AVOID.