Clear information very helpful
Clear information very helpful

Over a year ago
Our house had been on the market for 9 months with local agents before we decided to try a different approach with Express Estate Agents. It was our best ever experience of an estate agent. They kep... See more
Over a year ago
Charlie Stafford has been a massive help! I’m a first time buyer proceeding on my own and while the offer process was a bit nerve racking for me Charlie made me feel comfortable throughout it. He’s be... See more
Clear information very helpful
The most unprofessional outfit I have ever had the misfortune to use. They take a premium commission. For that we have received one expression of interest where the person told the agency they couldn’t afford the property yet they still tried to arrange a viewing. The only other viewing cancelled with 3 hours to spare causing us wasted time off work. They do not respond to emails. They do not answer the phone. They do not return calls after leaving countless emails. They state on the sales timeline that our assigned agent has called us to explain their services when no such call was made. Basically, they do nothing for you and expect premium commission. I have asked several times to be removed from their list as they are clearly not fulfilling their contract, yet receive no reply and our house is still on their for sale lists. If you are considering using this agency to sell your property then I urge you to reconsider. Unprofessional, unresponsive staff. A complete waste of time.
Simon was extremely helpful answering any questions I had at any time and his advice was invaluable
After everything was properly discussed and we was told how everything actually works the service was great. Be prepared for a lot of visits but the times and visits were great because they worked with us and our busy life Our property was sold a lot faster than other high street establishments so altogether a win win. The after care has been fantastic aswell with help other than sale of our property
I only asked Olivia to provide me an invoice with my current address on it regarding the property I was selling as I do not live in that property. I have not received that and she sounded she has never heard anything like this before. Olivia only send me few times updates regarding the selling process nothing else. I am not too satisfied and happy with the service what I received from her.
I was contacted by the express estate agency. They offered a 7 day express purchase. This attracted us. However in a zoom interview I felt pressured into the idea of selling over a month and showing people around my house. This was not what I wanted. I feel upset and pressured into doing what I don’t want to do.
Lola was brilliant! I’m not the most decisive of people and she was always happy to debate pros and cons, never rushed me or put any pressure on and really had my best interests at heart. She is very skilled at what she does and I would highly recommend her.
Absolute joke of a company, agreed a sale with the seller on two occasions for the estate agents to mess the transaction up. Very unprofessional operation wouldn’t waste your time.
Ryan has been very helpful and great communication has been provided
I had the pleasure of dealing with Ryan D at Express when viewing and making an offer on a property - Ryan was brilliant to deal with. Always available, kept me up to date and was an excellent liaison between myself and the seller while we agreed a price acceptable to us both. The entire process was super easy - really appreciate your time and help Ryan, thank you!
Efficient, effective, and professional
Quick, efficient and friendly. Annie offered sensible advice on the sale of the property.
Ieva was very helpful particularly in echoing what other people have said that they are surprised the property hasn’t sold. My property has been on the market 4 months and I’ve only had 4 viewings….
Elliot was so helpful throughout the process. Appreciate his help.
Ryan was the best ever and I’m so glad I was appointed him, easy to talk to and always had my interest first Thank you Ryan it’s been a pleasure dealing with you
Professional nice guy to deal with communicating has been very good from James throughout the process.
James was absolutely fantastic, went out of his way for us above and beyond. Great guy 😃
James Latham - an absolute top asset to your company! An absolute pleasure to deal with. James went through absolutely everything that we needed to know & more. Very professional , knowledgeable & friendly. He couldn’t have done any more for us. Thank you so much James!!
Simon was helpful and responsive, a pleasure do deal with and helped me navigate smoothly through the process
Very professional and helpful.
Based on analysis of 80 reviews rated 1-2 stars for Express Estate Agency
“Dreadful customer service Samantha chased and chased and promised to sell my house quickly”
“They text saying they can re-arrange for Monday and I have given my availability but like the other reviews in the sa...”
“Very poor this a situation where you get what you pay for cheap estate agency cheap service what more do you want”
“Dreadful customer service Samantha chased and chased and promised to sell my house quickly”
“Utterly Disappointing and Costly Experience with Express Estate Agency We recently purchased a property through Expr...”
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Express Estate Agency is a property services company based in the UK, specializing in the sale and letting of residential properties. The company operates primarily through its online platform, allowing clients to access a wide range of services designed to simplify the property transaction process. Express Estate Agency aims to enhance the experience of buying, selling, and renting homes by providing a streamlined and efficient approach. The target market for Express Estate Agency includes homeowners looking to sell their properties, prospective buyers, and landlords seeking to rent out their residential units. By leveraging digital technology, the company facilitates property viewings, valuations, and marketing, making it easier for clients to navigate the real estate market. With a focus on customer support and transparent communication, Express Estate Agency strives to meet the needs of its diverse clientele in the competitive UK property landscape.
Express Estate Agency receives a predominantly positive reception from its clients, with many praising the helpfulness and professionalism of its staff. Reviewers frequently highlight the excellent service provided by agents like Charlie and Lola, who are noted for their responsiveness and ability to ease the buying process. Customers appreciate the quick turnaround in selling properties, with some reporting successful sales within weeks, a stark contrast to their previous experiences with other agencies. However, there are notable complaints regarding unprofessionalism and poor communication, with some clients expressing frustration over missed appointments and lack of follow-up after contracts are signed. Despite these criticisms, the overall sentiment leans towards satisfaction, with many recommending the agency for its effective service.
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