Over a year ago
Our house had been on the market for 9 months with local agents before we decided to try a different approach with Express Estate Agents. It was our best ever experience of an estate agent. They kep... See more
Over a year ago
Charlie Stafford has been a massive help! I’m a first time buyer proceeding on my own and while the offer process was a bit nerve racking for me Charlie made me feel comfortable throughout it. He’s be... See more
I used Express after getting really despondent with 2 previous high street agencies who never kept me informed or communicated at all. I didn’t know what to expect but Ryan was super throughout - responsive and helpful - nothing was too much trouble. We accepted an offer after 6 weeks on the market with Express.
Stacey was extremely helpful and was able to answer the questions I had.
Helpful, understanding and efficient. Thanks for your help.
Anna was very informative and pleasant to work with
James was amazing from the start, any questions I had he answered them, no question was silly. The process felt really easy and smooth thanks to him! Would definitely recommend!
Easy to deal with, no problems getting information or getting hold of Amelya
stay away! nightmare experience await you!!! They are so untrustworthy that you would need another word to describe them. Be Warned! NEVER EVER use them I had an mis selling experience with one of their staff, realised it and called his attention to it. He said he would sort it out but didn’t. I asked for my property to be taken off Rightmove and Zoopla in accordance with my legal right. They promised to get back to me soonest and this was 6 weeks ago. I am being held a prisoner.
May I take this opportunity to thank Anderson for all his help, very polite young man explaining all quireys so I understood Within 2 weeks of asking Express Estate Agency to sell my property, Anderson found me a cash buyer. I am very pleased with the result
Everything she said made sense and was very clear
Very fast service .good customer service.
Very friendly efficient service kept me regularly informed
Absolutely outstanding service, all questions are answered, if you can’t get hold of them, they always call back, really can not fault anyone that’s been involved with our purchase
Prompt service
Mr Richard has got excellent service and quick response to review and help my offer accepted same day with the seller. Thank you Khin
Alex was clear and concise and provided full details and expectations.
Everything was really fast
until Robert Peake got involved, we thought you were a scam this man saved the day and the sale he needs a rise It was a constant problem trying to contact the person dealing with our sale and the solicitors, they suggested we use, but then after a complaint Robert contacted the top brass who contacted the top brass of J.S.LAW who during our dealings with; had been very rude and ignorant about the fact my husband is nearly 80% deaf and she kept saying if you don't stop shouting I will put the phone down he talks loud which is understandable. but Robert's efforts got us there in the end - many thanks
James has been amazing and kept in touch even when viewings went quiet. He was always friendly but professional and shared his knowledge. He kept links with our potential buyers and reported back to keep us in the loop. Any of my calls were responded to straight way.
Daisy was very friendly and knowledgeable. She listened and was understanding of our situation. She provided good advice.
Initially difficult to contact the agency for those of us without too much technical savvy, once through efficient, polite and helpful.
Based on analysis of 80 reviews rated 1-2 stars for Express Estate Agency
“Dreadful customer service Samantha chased and chased and promised to sell my house quickly”
“They text saying they can re-arrange for Monday and I have given my availability but like the other reviews in the sa...”
“Very poor this a situation where you get what you pay for cheap estate agency cheap service what more do you want”
“Dreadful customer service Samantha chased and chased and promised to sell my house quickly”
“Utterly Disappointing and Costly Experience with Express Estate Agency We recently purchased a property through Expr...”
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Express Estate Agency is a property services company based in the UK, specializing in the sale and letting of residential properties. The company operates primarily through its online platform, allowing clients to access a wide range of services designed to simplify the property transaction process. Express Estate Agency aims to enhance the experience of buying, selling, and renting homes by providing a streamlined and efficient approach. The target market for Express Estate Agency includes homeowners looking to sell their properties, prospective buyers, and landlords seeking to rent out their residential units. By leveraging digital technology, the company facilitates property viewings, valuations, and marketing, making it easier for clients to navigate the real estate market. With a focus on customer support and transparent communication, Express Estate Agency strives to meet the needs of its diverse clientele in the competitive UK property landscape.
Express Estate Agency receives a predominantly positive reception from its clients, with many praising the helpfulness and professionalism of its staff. Reviewers frequently highlight the excellent service provided by agents like Charlie and Lola, who are noted for their responsiveness and ability to ease the buying process. Customers appreciate the quick turnaround in selling properties, with some reporting successful sales within weeks, a stark contrast to their previous experiences with other agencies. However, there are notable complaints regarding unprofessionalism and poor communication, with some clients expressing frustration over missed appointments and lack of follow-up after contracts are signed. Despite these criticisms, the overall sentiment leans towards satisfaction, with many recommending the agency for its effective service.
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