Aimee has been helpful and supportive
Aimee has been helpful and supportive, giving guidance throughout the process.

Aimee has been helpful and supportive, giving guidance throughout the process.
Chantelle was very factual and gave us very sensible suggestions. We were a bit sceptical about your service, but feel much more confident having chatted with her. Please ensure that she is our point of contact as we don’t want to deal with different people. Marty and Angie
Hopefully the sale of my property will be expedited so that I can recommend Express agent to my colleagues. Lola was excellent in providing feedback right on time. Lola is a credit to her company and very professional in her dealings with her clients.
We have not come across an estate agency that doesn't have people at the end of the phone. This company expect you to arrange a booking online, turn up at a property to be shown around by the vendor, and then provide feedback online. Everything is done via text. We tried numerous times to get through to a human being but just heard "press 1" for this or "press 2" for that. On the sixth attempt on the third day I got through to someone who advised that I needed to speak to someone else who then didn't even ring back. I rang again and the person dealing with the property was completely disinterested and sounded as though I was interrupting their day. But we were most astounded when we made an offer on a property and did not hear back from the agency! Was it accepted? Was it not accepted? We don't know. We have lost all hope and faith of ever receiving a callback. What a ridiculous amateur operation. (I'm shaking my head in disbelief as I write this).
Chantelle was well informed and communicated her points well.
Was very happy with Nik, he’d done his preparation, understood what I was looking for and offered helpful suggestions. If I do need to use a company like yours I’d be more than happy to come back to Nik.
There is always someone to contact and get an update. Kept in the loop at all times. Very pleasant people to deal with and they get results! I would certainly go with them again.
friendly and helpful
Pleasant, polite, timely, informative, and explained the process clearly. Very good service received.
Ryan has been professional in his entire approach, he’s rung back in good time when I’ve left him a message. Ryan has presented the property really well and been prompt returning to me after I’ve made offers. I have no hesitation in dealing with Ryan and Express Estate Agency in the future and I will give my recommendations to friends and family if required
Very informative and professional
The whole process from start to finish was very smooth and organised. Both our sales negotiator and sales progresor were great and kept in touch and always called back if unavailable. We exchanged contracts fairly quickly and I believe their efficiency helped in this process.
Daisy your a great listener and communicator, your company must be very proud of your customer care. Well done keep up the great work, energy and communication skills shown.
Excellent service
James was very friendly put me at ease with my questions I will do business with him
very professional
You guys made my dream of buying my first property come true.I would like to thank you,especially Lucy from Express estate agency .She made the process easy and less stressful for me.
Excellent knowledge extremely helpful Dealt with clear facts
Estate Agent Shane communicated with me every step of the way. He was professional, knowledgeable, and responded in an efficient, kind and friendly manner to any queries I had throughout the process.
Thay need to have some way of passing keys on.
Based on analysis of 80 reviews rated 1-2 stars for Express Estate Agency
“Dreadful customer service Samantha chased and chased and promised to sell my house quickly”
“They text saying they can re-arrange for Monday and I have given my availability but like the other reviews in the sa...”
“Very poor this a situation where you get what you pay for cheap estate agency cheap service what more do you want”
“Dreadful customer service Samantha chased and chased and promised to sell my house quickly”
“Utterly Disappointing and Costly Experience with Express Estate Agency We recently purchased a property through Expr...”
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Express Estate Agency is a property services company based in the UK, specializing in the sale and letting of residential properties. The company operates primarily through its online platform, allowing clients to access a wide range of services designed to simplify the property transaction process. Express Estate Agency aims to enhance the experience of buying, selling, and renting homes by providing a streamlined and efficient approach. The target market for Express Estate Agency includes homeowners looking to sell their properties, prospective buyers, and landlords seeking to rent out their residential units. By leveraging digital technology, the company facilitates property viewings, valuations, and marketing, making it easier for clients to navigate the real estate market. With a focus on customer support and transparent communication, Express Estate Agency strives to meet the needs of its diverse clientele in the competitive UK property landscape.
Over a year ago
Our house had been on the market for 9 months with local agents before we decided to try a different approach with Express Estate Agents. It was our best ever experience of an estate agent. They kep... See more
Over a year ago
Charlie Stafford has been a massive help! I’m a first time buyer proceeding on my own and while the offer process was a bit nerve racking for me Charlie made me feel comfortable throughout it. He’s be... See more
Express Estate Agency receives a predominantly positive reception from its clients, with many praising the helpfulness and professionalism of its staff. Reviewers frequently highlight the excellent service provided by agents like Charlie and Lola, who are noted for their responsiveness and ability to ease the buying process. Customers appreciate the quick turnaround in selling properties, with some reporting successful sales within weeks, a stark contrast to their previous experiences with other agencies. However, there are notable complaints regarding unprofessionalism and poor communication, with some clients expressing frustration over missed appointments and lack of follow-up after contracts are signed. Despite these criticisms, the overall sentiment leans towards satisfaction, with many recommending the agency for its effective service.
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